Gagan Kumar Jha Email & Phone Number

Morbi Area, India

𝗣𝗥𝗢𝗖𝗘𝗦𝗦 𝗜𝗠𝗣𝗥𝗢𝗩𝗘𝗠𝗘𝗡𝗧s • Spearheaded the development and implementation of a Quality Manual and S.O.P.(s), enhancing operational efficiency by 30% through process streamlining and improved accuracy.• Established a fully-functional in-house lab, showcasing operational expertise in handling all lab equipment and drafting standard testing procedures according to Indian standards (BIS), while also training the lab team.• Streamlined accounting operations from conventional to digital system, reducing paper usage by 15% and increasing data retrieval efficiency, with less number of physical interactions with bank.𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗗𝗘𝗩𝗘𝗟𝗢𝗣𝗠𝗘𝗡𝗧 𝗔𝗡𝗗 𝗦𝗧𝗥𝗔𝗧𝗘𝗚𝗬• Directed marketing and communications, expanding client base to 36 countries and increasing global market presence by 80% through targeted campaigns and strategic market expansion initiatives.• Conducted statistical analysis followed by strategic planning and efforts to expand overseas clientele. Travelled overseas for techno-commercial meetings with existing clientele to finalize annual contracts and to broaden business horizons with prospective clients.𝗗𝗔𝗧𝗔 𝗔𝗡𝗔𝗟𝗬𝗧𝗜𝗖𝗦 𝗔𝗡𝗗 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡• Conducted predictive analytics using Microsoft Power BI, AI, and ML, improving inventory management efficiency by 25%, reducing maintenance costs by 15%, and increasing gains from customs data by 20%.• Utilized advanced AI tools and data insights to identify patterns, set performance targets, and optimize KPIs, enhancing operational efficiency by 25% through continuous monitoring..

Morbi, Gujarat, India

Added responsibilities to oversee Dev Kunwar Technofab for Business Development (Export), TQM.Promoted to Group General Manager - handling Administration & Exports for all Group Companies..

Morbi, Gujarat, India

Added responsibilities to oversee Sezon Papers Private Limited (Sister concern company of STP Group) for Business Development (Export),.

Morbi, Gujarat, India

𝗘𝗫𝗣𝗢𝗥𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 𝗔𝗡𝗗 𝗗𝗢𝗖𝗨𝗠𝗘𝗡𝗧𝗔𝗧𝗜𝗢𝗡• Directed export documentation drafting and training sessions, ensuring 100% compliance with international standards and enhancing team efficiency by 20% through meticulous training programs.• Conducted training sessions for the support team, on export documentation and associated country-specific procedures, ensuring a high level of understanding and compliance.• Drafted all export-related documentation and formats, demonstrating attention to detail and organizational skills.• Led support team to ensure seamless operations, showcasing strong leadership and team management skills.𝗠𝗔𝗥𝗞𝗘𝗧𝗜𝗡𝗚 𝗔𝗡𝗗 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗗𝗘𝗩𝗘𝗟𝗢𝗣𝗠𝗘𝗡𝗧• Planned and participated in 3 international trade fairs, refining marketing strategies through competitor analysis and market research, expanding market reach by 10%.• Collaborated with team members, designers, and peers to refine designs, create compelling write-ups, pamphlets, and brochures for trade fair participation, showcasing strong creative and communication skills.• Engaged in prospect hunting and lead generation activities post conclusion of each trade fair, demonstrating a proactive approach to business development.𝗗𝗔𝗧𝗔-𝗗𝗥𝗜𝗩𝗘𝗡 𝗜𝗡𝗦𝗜𝗚𝗛𝗧𝗦 𝗔𝗡𝗗 𝗔𝗡𝗔𝗟𝗬𝗦𝗜𝗦• Conducted monthly export trend analyses using Power BI, providing strategic insights that increased sales potential by 15% through data-driven decision-making.• Conducted monthly statistical analyses to gain insights into market trends and dynamics, ensuring informed decision-making and strategic planning..

Morbi, Gujarat, India

𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗘𝗫𝗖𝗘𝗟𝗟𝗘𝗡𝗖𝗘 𝗔𝗡𝗗 𝗣𝗥𝗢𝗖𝗘𝗦𝗦 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡• Drafted, formed, and implemented comprehensive quality manual, policies, checklists, test reports, certificates of analysis, preventive maintenance, and record-keeping formats to ensure operational excellence.• Developed detailed standard operating procedures (S.O.P.s) for internal production and processes, as well as specialized S.O.P.s for supporting off-site facilities and teams in disaster management, promoting consistency and efficiency.• Established a fully-functional in-house lab, showcasing operational expertise in handling all lab equipment and driving technical capabilities.• Developed and tracked key performance indicators (KPIs) to monitor process efficiencies and documentation quality, enhancing overall efficiency by 15% through the strategic use of AI tools.• Utilized prescriptive analytics with Power BI, providing actionable insights that increased revenue by 5% and reduced potential risks by 10%, demonstrating data-driven decision-making.• Led export documentation efforts and facilitated smooth liaison with government bodies, achieving 100% compliance and reducing processing time by 10%, ensuring seamless operations.• Liaised effectively with government and statutory authorities, showcasing strong relationship-building skills and compliance expertise.𝗧𝗘𝗖𝗛𝗡𝗢-𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗜𝗔𝗟 𝗠𝗘𝗘𝗧𝗜𝗡𝗚𝗦 𝗔𝗡𝗗 𝗖𝗢𝗡𝗧𝗥𝗔𝗖𝗧𝗦• Conducted overseas meetings and finalized contracts, expanding the international client base by 15% through strategic negotiations, showcasing business acumen.• Traveled overseas for techno-commercial meetings with existing clientele to finalize annual contracts, demonstrating a commitment to customer service and relationship management..

Jaipur, New Delhi & Bhopal, India

𝗖𝗢𝗠𝗣𝗥𝗘𝗛𝗘𝗡𝗦𝗜𝗩𝗘 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗩𝗘 𝗟𝗘𝗔𝗗𝗘𝗥𝗦𝗛𝗜𝗣• Led the Administration, HR, Finance, Legal functions within leasing, IT support, communications, and facilities departments, ensuring complete alignment with the organization's vision and regulatory requirements.• Oversaw budgeting, planning, reporting, and performance evaluation processes, increasing operational efficiency by 5%.𝗩𝗘𝗡𝗗𝗢𝗥 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 𝗔𝗡𝗗 𝗙𝗔𝗖𝗜𝗟𝗜𝗧𝗜𝗘𝗦 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡• Negotiated multi-year contracts with key vendors, service providers, and facilities management agencies, achieving a cost savings of nearly 10% on office supplies and maintenance services.• Administered the maintenance and upkeep of office facilities, including cleaning services, repairs, and renovations, to ensure a safe and comfortable working environment.• Re-structured and strengthened lease agreements for rental properties across India, ensuring uniformity and compliance.𝗘𝗠𝗣𝗟𝗢𝗬𝗘𝗘 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦 (𝗔𝗗𝗠𝗜𝗡.)• Oversaw the administration of employee benefits programs, such as health insurance, travel reimbursements, and other fringe benefits, ensuring compliance with HR policies.𝗪𝗜𝗡𝗗-𝗨𝗣 𝗡𝗢𝗡𝗣𝗘𝗥𝗙𝗢𝗥𝗠𝗜𝗡𝗚 𝗕𝗥𝗔𝗡𝗖𝗛 𝗢𝗙𝗙𝗜𝗖𝗘𝗦• Handled successfully 3 branch office wind-up initiatives taken by TOP BRASS, coordinating with multiple departments and resulting in cutting down avoidable operational costs.𝗖𝗔𝗥𝗘𝗘𝗥 𝗣𝗥𝗢𝗚𝗥𝗘𝗦𝗦𝗜𝗢𝗡𝗦 𝗔𝗡𝗗 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• While working for DHV, was able to skip two steps of the career ladder and got a double promotion, with a 71% salary hike, moving from a project office working as an Office Manager to the head office and quickly not merely adapted, but excelled and set a benchmark in the new role as Manager (Administration) in 2011..

Lubumbashi

𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗩𝗘 𝗣𝗥𝗢𝗖𝗘𝗦𝗦 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡• Managed administrative tasks, travel logistics, and vehicle fleets through process optimization, contributing to a 10% increase in operational efficiency and enhancing security measures.• Established a strong foundation through efficient management of administrative tasks and correspondence to support day-to-day operations.• Oversaw general administration, including correspondence, visa records and renewals, and passport controls, ensuring smooth operations.• Coordinated travel logistics for employees and organized welfare activities to support their needs, demonstrating a commitment to employee satisfaction.• Managed vehicle fleets and maintenance activities to ensure reliable transportation services and contribute to operational efficiency.𝗘𝗠𝗣𝗟𝗢𝗬𝗘𝗘 𝗪𝗘𝗟𝗙𝗔𝗥𝗘 𝗔𝗡𝗗 𝗪𝗢𝗥𝗞-𝗖𝗨𝗟𝗧𝗨𝗥𝗘• Resolved staff accommodation issues, improving employee satisfaction by 15% and maintaining a positive work culture.• Prioritized employee well-being by addressing grievances and managing misconducts to maintain a positive work environment.• Monitored staff villa issues and promptly resolved any problems to provide a comfortable living environment for employees.𝗦𝗘𝗖𝗨𝗥𝗜𝗧𝗬 𝗠𝗘𝗔𝗦𝗨𝗥𝗘𝗦 𝗔𝗡𝗗 𝗔𝗡𝗧𝗜-𝗧𝗛𝗘𝗙𝗧 𝗠𝗘𝗔𝗦𝗨𝗥𝗘𝗦• Theft from plant, was reported and noticed, Contributed important role in enhancing security measures and reducing theft incidents by 60%.• Contributed as a member of the anti-theft committee, demonstrated a proactive approach to safeguarding company assets and personnel..

Morbi Area, India

𝗖𝗢𝗠𝗣𝗥𝗘𝗛𝗘𝗡𝗦𝗜𝗩𝗘 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗩𝗘 𝗟𝗘𝗔𝗗𝗘𝗥𝗦𝗛𝗜𝗣• Implemented Organizational Change Management (OCM) methodologies, resulting in a 30% increase in operational efficiency.• Drafted and implemented comprehensive quality manual, policies, SOPs, and QC/QA reports to strengthen reporting and data retrieval.• Led Total Quality Management initiatives, increasing customer satisfaction by 10-15% over 5 years.• Achieved a tenfold improvement in QMS functions within the organization.𝗧𝗥𝗔𝗜𝗡𝗜𝗡𝗚 𝗔𝗡𝗗 𝗗𝗘𝗩𝗘𝗟𝗢𝗣𝗠𝗘𝗡𝗧• Conducted training workshops to enhance support staff's technological proficiency, yielding a 60% increase in productivity.• Collaborated with departmental heads to facilitate outsourced and on-the-job training for skills development.𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡• Managed support staff assignments and crafted a new inventory management system for efficient operations.𝗤𝗨𝗔𝗟𝗜𝗧𝗬 𝗔𝗦𝗦𝗨𝗥𝗔𝗡𝗖𝗘 𝗔𝗡𝗗 𝗜𝗡𝗧𝗘𝗥𝗡𝗔𝗟 𝗔𝗨𝗗𝗜𝗧𝗦• Established QMS documentation across 32 departments and conducted Internal Quality Audits to maintain standards.𝗥𝗘𝗣𝗢𝗥𝗧𝗜𝗡𝗚 𝗔𝗡𝗗 𝗖𝗢𝗠𝗠𝗨𝗡𝗜𝗖𝗔𝗧𝗜𝗢𝗡• Summarized departmental reports and communicated insights to management and teams.• Arranged and documented management review meetings.𝗞𝗘𝗬 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• Streamlined processes, resulting in significant efficiency improvements.• Successfully obtained ISO 9000:2000 QMS certification.• Designed a sophisticated data analysis program, reducing root-cause analysis time by 80-90%.• Recognized with the "STAR OF THE MONTH" award for excellence..

Morbi Area, India

Developed a software for data accumulation, improving data processing efficiency by 30%.Digitized and meticulously computed an aged duty discrepancy case involving a company and the Central Excise & Customs, from inception to closure. Utilized MS Excel to pinpoint the duty difference, leading to the issuance of a demand notice issued by the Commissioner's office in Rajkot.Participated in Central Excise Raids as a proficient data analyst, ensuring accurate and timely analysis..

Morbi Area, India

Provided administrative support, managed production data, and coordinated conference calls through effective time management and organizational skills.Assisted with travel arrangements and maintained office correspondence..

Jamnagar Area, India

Assisted in managing correspondence and filing systems.Handled mails and managed EPABX communications, ensuring smooth office operations through effective communication management..

Diploma In Business Administration, 93%

Principles of Management, Human Resource Management, Administrative Services, Communication Skills, Business Operations, Operations.

Diploma In Six Sigma, 85%

Data-Driven Decision Making, DMAIC (Define, Measure, Analyze, Improve, Control), DFSS (Design for Six Sigma), Statistical Process Control.

Diploma In Change Management, 89%

Understanding Organizational Structure Types, Understanding Organizational Change, Planning and Executing Change, Communicating During.

Diploma In Windows

Diploma in Windows

Diploma In Dos, Secretarial Softwares

Diploma in DOS

Secondary Education

Secondary Education