Gagan Prakash Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Mentorship and Coaching: Guide junior analysts in forecasting, scheduling, and real-time monitoring skills.Training Development: Collaborate with training teams to develop and deliver training programs tailored to the needs of junior analysts, covering WFM tools, processes, and best practices.Subject Matter Expertise: Stay updated on industry trends to enhance team capabilities.Project Leadership: Lead WFM projects to optimize processes and improve efficiency.Cross-Functional Collaboration: Collaborate with other teams, including operations, HR, and IT, to align workforce management strategies with broader business objectives and initiatives.Continuous Improvement: dentify opportunities for process improvement, automation, and efficiency gains within the workforce management function, driving continuous improvement efforts.Forecasting and Planning: Utilize data to forecast staffing requirements.Scheduling: Develop optimized schedules to meet service level targets.Real-Time Monitoring: Monitor intra-day performance metrics and adjust staffing levels as needed to address fluctuations in workload and maintain service level agreements.Performance Analysis: Analyze workforce performance metrics, identify trends, and provide actionable insights to drive continuous improvement in operational efficiency and service quality.Reporting: Generate regular and ad-hoc reports to communicate key performance indicators, workforce forecasts, and variance analysis to management and other relevant stakeholders.

Noida, Uttar Pradesh, India

Analyze call volume pattern to manage work shift, lunches and breaks , maintaining communications regarding events that impact call volumeCollect daily unplanned exceptions ( call , Out, lates ) and administers those update in the workforce management systemProvide information updated regarding recent, current and future State of the businessManage proactive approval and denial fo discretionary activity such a vacation, training, meeting, 1.1 sessions etcMaintain daily event log of any systematic or operation issue impacting regional performance Working knowledge of elementary statistical conceptComplete post-mortem analysis to highlight areas of opportunities and planning adjustment

Noida, Uttar Pradesh, India

Analyze call volume pattern to manage work shift, lunches and breaks , maintaining communications regarding events that impact call volumeCollect daily unplanned exceptions ( call , Out, lates ) and administers those update in the workforce management systemProvide information updated regarding recent, current and future State of the businessManage proactive approval and denial fo discretionary activity such a vacation, training, meeting, 1.1 sessions etcMaintain daily event log of any systematic or operation issue impacting regional performance Working knowledge of elementary statistical conceptComplete post-mortem analysis to highlight areas of opportunities and planning adjustment

Noida, Uttar Pradesh, India

*Monitoring all queues and ensuring appropriate roster actions are done to ensure target metrics are met. *Daily product planning target *Daily defect report *Daily shrinkage report *Productivity report, shift wise*provide product training and refresher Session.

Bsc Computer Science, Mathematics And Computer Science, A

12, Mathematics, A