I have extensive experience in 401k and death claim processing, specializing in beneficiary research and claims processing with precision. Throughout my career, I have been deeply involved in improving operations by creating and implementing Standard Operating Procedures (SOPs), ensuring accuracy and compliance at every stage.As part of a pilot project, I played a key role in learning complex processes from onshore trainers, creating SOPs, and supporting the successful launch of the live project. My experience also includes conducting quality reviews (IGO/NIGO cases), handling escalations through Root Cause Analysis (RCA), and continuously sharing new learnings with my team to maintain a high level of accuracy.I am highly adaptable, detail-oriented, and committed to delivering excellent service, consistently meeting deadlines while ensuring compliance with regulatory standards. My goal is to leverage my operational expertise and problem-solving skills in a role that allows me to contribute to both team success and customer satisfaction.Core Competencies:• 401k & Death Claim Processing• SOP Development & Implementation• Root Cause Analysis (RCA)• Escalation Handling & Resolution• Tax Calculations & Compliance• Process Improvement• Team Coordination & Training