As a Product Owner, I am responsible for a delivery pod for PEGA based product origination platform used by frontline employees in Banking Centers and clients digitally. Some of the key responsibilities include: - Product Vision: Develop and articulate a clear product vision, strategy, and roadmap aligned with business goals.- Product Backlog: Create, prioritize, and manage the product backlog, ensuring it reflects the product vision and meets customer needs.- Product Discovery: Conduct market research, customer interviews, and competitive analysis to identify product opportunities and gather requirements.- Product Delivery: Collaborate with development teams to ensure timely and efficient delivery of product features and enhancements.- Stakeholder Management: Effectively communicate product plans, progress, and outcomes to stakeholders, including executive leadership, engineering, and sales teams.- Metrics and Analysis: Track product performance metrics, analyze data, and identify areas for improvement.- Cross-Functional Collaboration: Foster strong working relationships with cross-functional teams, including engineering, design, marketing, and sales.

As an Enablement Consultant, I am responsible for bridging the gap between product development and customer success. Ensure that customers can effectively use and benefit from our products or services. Some of the key responsibilities include: - Create PCM and adoption plan in an agile environment with tech releases for PEGA based BPM platform responsible for product origination and Salesforce based CRM 360 platform responsible for enterprise wide client relationship management.- Collaborate with cross functional teams including POs, DEVs, BAs, QAs, UX designer & content and Solution Architects.- Identify and engage relevant stakeholders and complete change impact assessment to build a strong stakeholder communication plan.- Leverage CIBCs Enterprise Data Framework to create project plan, project scope, budget planning, business requirements, resource allocation plan, risk management and communication plan.- Identify key milestones and monitor them to ensure they are completed according to timeline and manage the project budget effectively.- Provide reports and status updates to business sponsor and key stakeholders on weekly, biweekly and monthly frequency.- Change initiative risk assessment (CIRA) – work with various risk partners and stakeholders to identify, avoid and mitigate business risks.

- Lead a team which includes Associate Financial Advisors, Financial Service Representative and Client Service Representative to meet CIBCs client needs and support sustainable business growth.- Community Hub banking centre location with a book of over $350mn personal and business banking clients and $500mn High Value Client.- Act as a back up to Community General Manager when required.- Plan daily, weekly, monthly sales activities to ensure the achievement of business and financial goals.- Achieving business goals through new client acquisition, retention and profitable revenue growth.- Lead & support business development activities within banking centre, plan volunteering and fundraising activities work through out the year.- Partnership with internal teams in marketing, product & technology teams to contribute in strategic initiatives. - Constantly recruit potential employees who share and demonstrate our values in the community.- Help create future opportunities for employees by providing development opportunities.- Protect Bank's assets, clients and our shareholders by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines

- Managing full service and foreign exchange CIBCs branches inside Toronto Pearson Airport. Maintaining CIBC presence in the airport community to grow the business.- Lead and coach a highly successful sales and service team focused on business growth and deepening client relationships.- Develop employee capability to fulfill their role and consistently mentor with a focus on career development.- Plan daily, weekly, monthly sales activities to ensure the achievement of business and financial goals.- Achieving business goals through new client acquisition, retention and profitable revenue growth.- Meeting client needs by partnering with other banking centres, Imperial Service/High Value, Business Banking and other banking centre and business segments, identifying the best offer and segment to maximize client satisfaction, while contributing to business growth and profitability.- Managing day to day administrative, risk and compliance operations in the banking centre.- Improve client satisfaction results by addressing client concerns in a timely and responsive manner; ensure client complaints are resolved at the first point of contact within the banking centre team.- Deepening client relationships through a comprehensive client offering focused on excellent service and having the most appropriate advisor meet the needs of the client.

- Engage client in discovery conversation for lending needs. - Submit credit applications such as PLC, Loans, Secured Loans and Mortgages. - Review and/or approve consumer credit within authorized lending limits- Negotiate with customers while providing an excellent customer experience - Understanding of CIBC's risk management and adjudication policies/processes - Provide advice and guidance to maximize service to internal and external clients - Cross-sell and promote other CIBC products and services based on client's needs

- Provide Strong Leadership Skills and develop the Individual to be a Successful FSR- Work in a collaboration with team leader to perform the tasks of handling questions and queries - Monitoring calls, facilitating QS, and coaching/floor support with team on a daily basis- Handle responsibilities of communicating the CIBC's purpose, core values, vision to the front employees- Identify and work on the opportunities in the individual’s performance to make each individual a successful team contributor.- Draft Performance Evaluation Reports on performance and targets of team members as well as ensure that they exceed the targets

- Recommending CIBC's full range of financial services in investments, lending’s and day-to-day banking based on client needs.- Identifying client needs through discovery questions, doing a Financial Health Check and review net worth statement.- Provide an excellent client experience by consistent follow up and providing valuable advice.- Enhancing clients experience and building strong client relationship by organizing debts, investments and day-to-day banking.- Validate clients' personal and financial information, ensuring all documentation is completed in accordance with CIBC's policies and procedures.- Demonstrate a strong code of ethics while adhering to and protecting client privacy.