Gagan V. Email & Phone Number

Calgary, Alberta, Canada

Key Responsibility Areas: Performed Multiple roles starting with Administration and Reception, Customer service management, Dispatching, Responsible for complete cycle of Human resource management, Data entry and update, Invoicing, billing, Placing maintenance orders and documentation, daily and monthly closing, cash handling, banking, Project management, Business development and Sales.Profile Summary During my Maternity Leave, I started working actively to help our family business which we registered in 2018. It's a small scale freight forwarding company with own assets which is specialized in project managment, sub-contracting and serving the needs of our clients such as brokerage, dispatching, and helping our clients to move their Freights and also ensuring timely and high quality customer service to exceed customer expectations and customer retention. I have helped the company acquired and managed multiple projects to scale our business to next level, also managed company administration and HR responsibilities, from recruitment and selection, orientation, filing and managing employee records, training and development, appraisals and feedback, to terminationand helped the company to grow its gross revenue to six figures. We have scaled it to this level and hired staff and now my husband doesn't have to work in the field himself and managing it as director and owner of the company, so I can pursue my passion and join back my career which I absolutely enjoy.

Calgary, Alberta, Canada

Key Responsibility Areas: Lead and manage Front Desk Team, Customer Service management, Reservations, All Administration, reception and HR responsibilities, Inventory management, Data entry, invoicing, placing and receiving orders, responsible for cross functional communication for smooth operations and Customer relationship management (Complaint resolution and problem solving, satisfaction enhancement and retention), Overall property management and cleanliness, Ensuring all areas are tidy and well presented all the time, daily security checks for our guests and employee safety, organizing employee events, boardrooms, employee appraisals, regular training and development of team, Invoicing, billing, daily and monthly closing, cash handling, banking, taking care of maintenance orders and documentation, etc.Profile SummaryDelivered exceptional services to a large corporate client base by providing a memorable guest experience to all guests. Responsible for incoming and outgoing correspondence, emails, phones, answering queries from guest or vendors etc. Developed and trained all staff on new promotions and company initiatives. Joined at entry level position at Sandman Calgary Airport since 2019 and due to exceptional guest service skills and being a fast learner and self motivated professional who is always ready to take initiative when required to help the team, my manager noticed and recommended my name for promotion to our GM and was offered the position of Guest service manager after few months of joining Sandman and also awarded excellent guest service award by President of Sandman and and again in few month got another promotion and extra responsibility pay raise for acting FOM during Covid to manage all aspects of Front office team from hiring to scheduling to training, upselling, assuring high quality customer service, ensuring company standards are followed, managing the team of a larger full-service hotel with 331 rooms and dual brands.

Calgary, Canada Area

Profile SummaryAs a Guest service manager, I have the ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and also to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager. I was responsible to ensure that all personnel are kept well informed of department objectives and policies. Developed relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service. Respond to guest issues, problem solving and was responsible to take a supervisory role in any hotel emergency or safety situation. Managed all Reception and administrational duties.

Sydney, Australia

Key Responsibility Areas: Customer service management, Sales, Inventory managment, Housekeeping, HR duties, Training and development, Food and Safety, Administrative duties, budgeting, documentation etc.Profile summary: Joined as Sandwich Artist and learned and grown to a store supervisor and was responsible for overall management of the store. I was responsible for Serving Customers and exceeding customer satisfaction. Provide a high standard of customer service in dealing with sales, inquiries and complaints. Recruit and select new employees. Overall management and responsibility of Sandwich Artist. Ensure that new employees are trained and inducted in accordance with Subway training requirements. Provide ongoing coaching of employees and lead expectations by example. Prepare the rosters in line with budgeted labour and man hours. Prepare required paperwork in relation to stock and sales. Perform inventory management and stock control including weekly stock take and reports. Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation. Ensure safety procedures are followed to prevent injury. Provide a safe work environment for employees and customers. Comply with Food Code of Practice.

Chandigarh Area, India

Key Responsibility Areas: Responsible for day today Receptionist, administrative work and HR generalist duties responsible for complete HR cycle, Data entry, correspondence, stocking and office supply management, ensuring public and meeting areas clean and stocked etc.Profile summary:Managed Reception and administrative work and always gave warm and welcoming environment to all employees, vendors, and other share holders of company. Maintained employee record from initial hire to termination and maintains the organizational structure and vacancy management modules. Experience in recruitment, training and providing administrative support in an office environment.Developed job descriptions and external job postings. Responsible for posting and maintaining position advertisements and their potential links to outside websites. Delivered PowerPoint Presentations at various universities and colleges before starting the recruitment process. Shortlist candidates and conduct the HR Round of interviews. Recruitments via various tools including Campus Placements, Job Portals, Direct Interviews, Referrals and advertisements. Liaising with personnel agencies, screening resumes, setting up interviews, conducting HR interviews, recommending short list of the top candidates to the hiring manager, conducting reference checks and preparing offer letters. Accountable for employee orientation and ensure all processes are documented and followed and provide analysis of the data collected. Answer queries and handle complaints, screen and forward incoming phone calls. Responsible for company correspondence, office supply management, stock managment, Overall cleanliness and presentation of boardrooms, public areas etc.

Master Of Business Administration - Mba, International Tourism And Hospitality Management, 5.2 Gpa

Master Of Business Administration (Mba), Human Resources And International Business Management, 8.2 Cgpa/10

Diploma, Leadership And Management