Gagan Watts Email & Phone Number

Delta, Bc, Ca

Vancouver, British Columbia, Canada

Provided leadership and supervision to the Guest Services Operations Centre (GSOC) team, ensuring a high-level of professionalism, efficiency, and quality of work. Managed operational and event delivery priorities, ensuring delegation of key tasks such as access control, signage, deliveries, shipping & receiving, people counting, visitor management, public safety, and security.Acted as key liaison with client and supplier contacts for each event to ensure smooth execution. Played a critical role as Incident Commander during emergency response incidents and liaised with clients & suppliers, ensuring communication of essential information, guest safety, and mitigating impact to events. Coordinated event requests with the Operations Lead and other Operations Managers during high event periods while balancing logistical feasibility with venue standards and ensuring a synchronized approach.

Vancouver, British Columbia, Canada

As the Operations Lead for the Guest Services Operations Centre (GSOC), I ensured the successful delivery of events while maintaining efficient operations. I was responsible for overseeing the safety and security of the building and surrounding areas, closely monitoring any suspicious or prohibited activities, and deploying security or Vancouver Police Department (VPD) as required. Additionally, I collaborated closely with the Operations Manager to execute facility and event-related activations, ensuring accuracy and compliance regarding access control, signage, deliveries, shipping and receiving, public safety, and security. My meticulous attention to detail and effective communication with relevant stakeholders enabled me to consistently deliver exceptional event experiences while maintaining a secure and compliant environment.

Vancouver, British Columbia, Canada

In my current role as a Real Estate Agent at Century 21 in town realty, I have been actively involved in property listings, market analysis, and implementing pricing strategies. Collaborating with industry professionals, I ensure seamless transactions and utilize effective negotiation skills for favorable deals and contracts. My proficiency in marketing enhances property visibility, and I am committed to providing exceptional customer service throughout the buying or selling process. I stay updated on market trends, industry regulations, and actively network within the real estate community to expand business opportunities

Tsawwassen, British Columbia, Canada

During my tenure as a manager at Fotolife, I was responsible for building, coaching, and supervising a team of employees, developing revenue and profitability strategies, and optimizing operating procedures to increase efficiency and productivity. I closely monitored expenses, supplies, and equipment and ensured extraordinary customer service and product quality by supervising and controlling assets and their maintenance, recruiting supervisors and photographers-sellers, and providing personnel training and development. Additionally, I engaged in regional business development, procured, and purchased supplies, and prepared daily, weekly, and monthly reports and KPIs. As the responsible manager for 1 to 3 venues or concessions in the B.C. area, I consistently delivered outstanding results, driving revenue growth and profitability while maintaining exceptional customer service and product quality.

Kamloops, British Columbia, Canada

As a Customer Service Manager at Walmart, I led and motivated the front-end team to maintain the sales rates of the Wal-Mart Rewards MasterCard. I built and implemented effective communication strategies based on training and personal experiences, acted as a liaison between management and sales associates, and updated the Wal-Mart boards, online groups, and arranged one-to-one communication with management to maintain clear communication. Providing coaching and training feedback to associates, I helped them meet their objectives. Additionally, I maintained all paperwork related to front-end operations, including SWAS Reports and Price OverrideReports. My exceptional leadership, communication, and coaching skills allowed me to consistently deliver outstanding results and contributed to Walmart's overall success.

Kamloops, British Columbia, Canada

Skilled at handling cash, assisting customers, and providing excellent customer service while keeping up to date on new products and promotions. Adept at managing point-of-sale systems and handling customer complaints in a timely and professional manner.

Chandigarh, India

During my tenure with various tourism companies, including Forever Travels, my responsibilities were diverse and encompassed organizing trips for college and university students. In this role, I took charge of the entire process, from meticulous planning to flawless execution. My focus was on ensuring the seamless flow of every aspect of the trip, and I actively solicited and collected feedback post-event.As the primary contact for clients, I played a pivotal role in managing logistics, sales, and operations to guarantee the successful execution of all events. This involved coordinating with various stakeholders, overseeing the planning stages, and addressing any issues that arose during the trips. My commitment to excellence in customer service was reflected in my ability to handle the multifaceted aspects of each event effectively.Beyond managing trips, I expanded my portfolio to include the successful organization of cultural events, such as Holi celebrations and club parties. These events boasted a substantial attendance of 500-700 people, showcasing my proficiency in orchestrating large-scale gatherings. My experience in event coordination extends beyond travel excursions, emphasizing my versatility in planning and executing diverse and engaging events.

Chandigarh, India

As an anchor, I interviewed various celebrities while acting as a liaison between the Public Relations Company and interviewers to schedule and prioritize interviews. As a leader, I maintained inventory for the company and ensured smooth operations. Additionally, I set up the interview venue, ensuring proper lighting, sound, and camera angles, and created a comfortable and welcoming environment for the interviewee. Through my strong communication, leadership, and organizational skills, I consistently delivered high-quality interviews that provided valuable insights into the lives and careers of the celebrities interviewed.

Real Estate Trading Services Licensing Course, Real Estate

Diploma Of Education, Post-Baccalaureate Diploma In Managing Festivals And Events

Bachelor Of Business Administration - Bba

Diploma Of Education, Event Management

Diploma Of Education, Postgraduate Diploma In Mass Communication

High School Diploma, Business/Commerce, General