Gagan Deep Email & Phone Number

Houston, Tx, Us

United States

• Conduct thorough inspections of server hardware components to ensure adherence to quality standards.• Perform functional tests on hardware components such as CPUs, memory modules, and storage drives.• Verify firmware integrity and compatibility, ensuring compliance with industry standards and security requirements.• Collaborate with manufacturing and quality assurance teams to address issues and enhance product reliability.• Identify process improvements and contribute to root cause analysis efforts.• Power up systems, validate functionality, and perform health checks on hardware; troubleshoot and resolve any issues.• Participate in system acceptance testing, addressing and resolving any hardware failures.• Order, return, and manage parts on-site, ensuring compliance with parts handling policies and procedures.• Analyze, troubleshoot, and resolve issues related to HPE Enterprise systems, servers, storage, and networking.

Bengaluru, Karnataka, India

• Collaborating with senior management to develop and implement workforce management strategies that support organizational goals and objectives.• Utilizing advanced data analytics and forecasting tools to analyze historical data, trends, and projections to accurately forecast staffing requirements and identify opportunities for improvement.• Monitoring and analyzing key performance indicators (KPIs) related to workforce management, such as service level agreements (SLAs), occupancy rates, and adherence, and implementing corrective actions as needed.• Managing and optimizing workforce scheduling processes to ensure adequate coverage while minimizing overtime and other operational costs.• Developing and implementing workforce management policies, procedures, and best practices to standardize operations and enhance efficiency.• Collaborating with cross-functional teams, including Operations, HR, and IT, to ensure alignment and integration of workforce management processes with overall business objectives.• Leading, mentoring, and coaching a team of workforce management professionals to foster a culture of excellence and continuous improvement.

Gurugram, Haryana, India

• Provided technical support for IT systems and software used in construction projects.• Troubleshot and resolved issues related to construction management software, hardware, and network connectivity.• Administered and maintained IT systems and applications specific to construction management, including project management software.• Managed user accounts, permissions, and ensured system updates and operational status.• Supported the implementation of IT solutions for construction projects, coordinating with project managers and teams.• Assisted in the setup and configuration of IT infrastructure on construction sites, including network and communication systems.• Evaluated and implemented new technologies and tools to improve construction IT processes.• Ensured IT systems and data complied .• Monitored the performance of IT systems and tools used in construction projects.• Identified and addressed performance issues to ensure optimal operation of IT systems.• Maintained accurate documentation of IT systems, configurations, and support activities.• Prepared and presented reports on IT support activities, system performance, and project status.• Identified opportunities for improving IT processes and solutions in construction management.

Gurugram, Haryana, India

• Maintained MIS systems, including databases and reporting platforms.• Provided advanced technical support and troubleshooting for complex MIS issues.• Coordinated system integration with enterprise applications, ensuring seamless data flow.• Managed data governance, including quality, consistency, and security.• Developed and maintained automated reports, dashboards, and data visualizations using BI tools.• Implemented and monitored security measures to protect MIS systems and data.• Planned and executed system upgrades, patches, and performance enhancements.• Monitored system performance and implemented tuning measures for optimal efficiency.• Developed and tested disaster recovery plans to ensure business continuity.• Created and maintained technical documentation for system configurations and processes.• Managed vendor relationships and oversaw the implementation of MIS-related software and tools.• Provided technical training and support to team members and end-users.

Gurugram, Haryana, India

• Forecasting and analyzing contact channel volume to predict staffing requirements.• Developing accurate staffing models, schedules, and capacity plans.• Monitoring real-time performance metrics and adjusting staffing levels.• Providing coaching and support to frontline staff on workforce management policies.• Generating reports and presenting findings to senior management.

Gurugram, Haryana, India

• Forecasting and analyzing call volume, email, chat, or other contact channels to predict staffing requirements and schedule adherence.• Developing and maintaining accurate staffing models, schedules, and capacity plans to meet business needs and achieve service level targets.• Monitoring real-time performance metrics and adjusting staffing levels as needed to address fluctuations in workload and maintain service levels.• Collaborating with Operations, HR, and other stakeholders to identify opportunities for process improvements and optimize workforce efficiency.• Utilizing workforce management tools and analytics to track and analyze key performance indicators (KPIs) related to workforce utilization, occupancy, adherence, and productivity.• Providing coaching and support to frontline staff on workforce management policies, procedures, and best practices.• Assisting with the implementation of new workforce management tools, technologies, and initiatives to enhance operational effectiveness.• Generating reports and presenting findings to senior management to inform decision-making and drive continuous improvement.

Chandigarh, India

• Answering client correspondences through email, social media, and by phone. • Relaying extensive product information to customers. • Filing customer records, including contact information, purchases and billings. • Conducting surveys and writing reports based on customer feedback on products and services. • Providing customers with clear instructions to resolve issues. • Rerouting customer calls to other departments when advanced solutions are needed.