My objectives as of now include 1. Building a new organization called Customer engagement services(CES) spanning tooling for pre-sales agents, customer post-order journey, logistics partner integrations and finally supporting customer agents. 2. Building an engineering culture driven by operational and engineering excellence. 3. Create a vision with enduring concerns and execute upon this on a 3-year roadmap across the company4. Drive technology changes with K8-based micro… Show more My objectives as of now include 1. Building a new organization called Customer engagement services(CES) spanning tooling for pre-sales agents, customer post-order journey, logistics partner integrations and finally supporting customer agents. 2. Building an engineering culture driven by operational and engineering excellence. 3. Create a vision with enduring concerns and execute upon this on a 3-year roadmap across the company4. Drive technology changes with K8-based micro services on AWS, driven by functional, immutable event-sourcing architecture. Show less

Led or built teams/organizations in the Customer service technology domain for Amazon at Hyderabad development Center while focusing on move to serverless architecture on AWS.1. Led capacity planning technology teams. We are working on a version 0 product in workforce management. Scaled the teams and products both from concept to realization. Team achieved $12MM cost reductions YoY with Short-term optimizations only. We are working on scheduling, real-time and stabilizing long-term planning… Show more Led or built teams/organizations in the Customer service technology domain for Amazon at Hyderabad development Center while focusing on move to serverless architecture on AWS.1. Led capacity planning technology teams. We are working on a version 0 product in workforce management. Scaled the teams and products both from concept to realization. Team achieved $12MM cost reductions YoY with Short-term optimizations only. We are working on scheduling, real-time and stabilizing long-term planning modules.2. Led teams in self-service, automation, and machine learning organization. Enabled multiple products from concept to completion in the customer connect domain e.g. development of asynchronous customer service messaging infrastructure "Message Us" handling millions of messages a day, a real-time translation pipeline for text-based translations, managed technology teams for "Contact US", "Your accounts" and "Help" section for all the marketplaces. Overall, achieved automation and self-service improvements by 300% measured by a reduction in contacts handled by CSAs. 3. Started, Built, and led an India-centric tech team that created an IVR-based bot to assist a customer amongst many other improvements from self-service, to notifications and automation. Eventually leading to Contacts per unit from about 22% to less than 8% in 2 years.4. Throughout recognized as a technology leader with a focus on improving operational excellence and engineering excellence. Improved tech architecture, moved to native AWS, moved out of earlier Pearl-based stack to serverless architectural stack while utilizing DynamoDB, RDS, a-synchronicity with SQS, Kinesis, AWS Lambada, Fargate, Step functions, etc. 5. Always achieved tech goals on infrastructure improvements, high severity event reductions, and Infra cost reduction goals, with continuous deep-dive in issues, root causes, and blameless Postmortems. Show less

Built the horizontal scaling architecture, movement to captive cloud, agile development practices, and faster deployment processes across Times Internet, as Chief Architect while leading Architecture Group Initiative.Built and scaled the team who built and maintained a homegrown CMS platform that runs timesofindia.indiatimes.com, economictimes.indiatimes.com, and navbharattimes.com among other major applications. The CMS platform was migrated to Java/GWT/Spring-based service-oriented… Show more Built the horizontal scaling architecture, movement to captive cloud, agile development practices, and faster deployment processes across Times Internet, as Chief Architect while leading Architecture Group Initiative.Built and scaled the team who built and maintained a homegrown CMS platform that runs timesofindia.indiatimes.com, economictimes.indiatimes.com, and navbharattimes.com among other major applications. The CMS platform was migrated to Java/GWT/Spring-based service-oriented architecture from an earlier system built on Delphi.Led designing a group social graph and activity tracker for all TIL CMS properties (25+ sites) and Gaana, timescity etc.: ~ 3,000,000 nodes with 5,000,000 relationships created per day with ~ 50,000 concurrent reads. We were the first users of Neo4J in India and migrated it to a new Graph Oriented DB called Titan built on Cassandra.In 2011 led the first IPL (Indian premier league) broadcast by TIL. The streaming platform built with Akamai and the scorecard platform together reached more than ~1 lacs concurrent streams. One of the few situations where we recovered from initial issues. In all projects, established high-performing development teams with dedicated design and operation groups. Instituted the agile and Scrum practices following Sprint or Kanban processes using Jira. Operationally established built/deploy pipeline to manage the legacy code with frequent deployments on one box or partial deployment basis. Made CSM systems horizontally scalable with multiple redundancies built. Started the culture of tech discussions, and enabled the usage of NoSQL databases (Mongo, Cassandra, Neo4J, and Titan) as well as in-process databases (Derby, Java DB, H2), usage of the in-house monitoring system etc. Built captive cloud over Mumbai and Chennai Tata data centers operating on VMWare. Migrated the production databases to the cloud and then to Graph DBs. Show less

Looking after the architectural aspects of Lime exchange and Lime Domains. 1. Created the complete private cloud/virtualization strategy for the hosting platform.2. Led the team to move from VMWare to an Open-source Xen-based virtualization platform. 3. Managed the migration from Promise SAN boxes to EMC boxes while maintaining the uptime.4. Moved from RAID 2 to RAID 5 storage and saved costs in ~000 $s.

Created the complete response generation for classifieds posted, creating a contextual communication platform, increasing the key response measures by ~20%. Besides was involved in1. Trouble shooting different applications.2. All background processes that are required to generate response3. Configuring infrastructure stack for optimal performance4. Primarily involved in www.timesjobs.com and magicbricks.com.

I worked in Globallogic as Technical Lead/Solution Architect. It involved, primarily in J2EE technologies1. Defining the framework for the solutions, training team on it.2. Troubleshooting different programming/design issues3. Interaction with partners to understand the requirements, recommending solutions, understanding design/implementation preferences and off course coding critical parts of the system.I like technology and in GlobalLogic I had a lot of liberty to concentrate… Show more I worked in Globallogic as Technical Lead/Solution Architect. It involved, primarily in J2EE technologies1. Defining the framework for the solutions, training team on it.2. Troubleshooting different programming/design issues3. Interaction with partners to understand the requirements, recommending solutions, understanding design/implementation preferences and off course coding critical parts of the system.I like technology and in GlobalLogic I had a lot of liberty to concentrate more on technology aspects of the projects. Show less

I was working for Winterthur Insurance, Switzerland as Software engineer/Analyst and Sr. Analyst. My job involved technical design and development of solutions based upon J2EE technologies.1. I developed an accident research online publishing system. It was the first implementation of in-house developed state transition framework. 2. Consulted across many Wnterthur units for the implementation providing training and support.

BondGlobe.com was a peer-to-peer exchange web portal in fixed income markets. On the website a user could search for best Ask/Bid quotes and place their orders for bonds. System handled best match for customer’s order and execute the settlement. The quote inventories were received from different Broker Dealers and Institutional Investors. These institutions could customize their rules of transactions, their relationship with different counter parties using a product called Rule Matrix.I was… Show more BondGlobe.com was a peer-to-peer exchange web portal in fixed income markets. On the website a user could search for best Ask/Bid quotes and place their orders for bonds. System handled best match for customer’s order and execute the settlement. The quote inventories were received from different Broker Dealers and Institutional Investors. These institutions could customize their rules of transactions, their relationship with different counter parties using a product called Rule Matrix.I was part of the core technology team that implemented this and eventually played the Role of CTO for a short while at the end. Show less

Developer working with various technologies.

Chemical engineer, Part of the commissioning team of the biggest continuous alcohol fermentation plant in Asia.Commissioned, MURs (Methane upflow reactors), Aceteldehyde plants. Managed workforce above 300 in shifts and during project erection and commissioning.