244 RoomsDirectly responsible for 3 direct line Manager including 60 Associates. Responsible for Front Desk, Concierge, Nights, Security, Maintenance & Housekeeping.

250 RoomsDirectly responsible for 2 Supervisors and 10 Associates. Responsible for Front Desk, Concierge, At Your Service & Nights. Some key achievements include: -Mobile Check-In take rate of 21% year to date.-Achieved Rank 6 across all Franchised brands/properties in Europe achieving 97.9% for room ready notification.-Marriott Bonvoy enrolment at 112% with activation of 16.3% against 14.5% for 2019 and at 170% enrolment with activation of 25.3% against 15% for year to date. -Achieved Ranked 10 across all Franchise brands /properties in Europe in Marriott Bonvoy enrolments for 2019-Instrumental in achieving £70K upsell revenue against target of £60K for 2019-100% Brand Standard Audit scores for Arrival Execution in 2019,2018.-Running and controlling the cost for Market place (shop) and generating revenue of £4K a month with margin of 50% profit on inventory-Maintaining the GSS scores for check in & check out at 76%, 3rd in UK with in Courtyard Brand.-Achieving the no show Target of 100%.

393Directly responsible for 3 Supervisors and 19 Associates. Responsible for Front Desk, Concierge & At Your Service, Some key achievements include:-Instrumental in achieving £130K upsell revenue against target of £125K for 2017.-Mobile Check-In take rate of 21.3%, 1st in UK for Mobile Check-in for Europe.-Marriott rewards enrolment at 101% with activation of 17%.-Instrumental in winning the Europe take rate challenge for Q4 Mobile-In 2018, driving Mobile Monday’s.-part of room’s operational head for £14 million bedroom renovation including planning, OS&E & snagging refurbished bedrooms over period between 2016-2018.