Gagandeep Kaur

Gagandeep Kaur Email and Phone Number

Global Quality and Customer Experience Manager- Troubleshooting @ Google
New Delhi, DL, IN
Gagandeep Kaur's Location
South Delhi, Delhi, India, India
Gagandeep Kaur's Contact Details

Gagandeep Kaur work email

Gagandeep Kaur personal email

n/a
About Gagandeep Kaur

10+ yrs experience in Customer Experience enhancement, project management, e-commerce across Google, Snapdeal, and a few start ups.Working on strategic global AI initiatives (like translation tools, LLM models, etc.) at Google with the focus to test, improve & launch AI tools for operational efficiencies for Global Ads customer support | Spearheading launches of newer business models like paid customer support with the potential to explore more revenue generating opportunities within the customer support ecosystem, Customer direct vendor support, etc. - https://www.youtube.com/watch?v=ntNuWhF-KGA&t=30s- https://searchengineland.com/google-ads-enhanced-customer-service-small-business-430773- https://www.searchenginejournal.com/google-courts-small-advertisers-with-premium-support-pilot/494026/#closePassionate about delivering the best customer experience & believes in experimenting/testing/launching newer ideas and iterating on the go. Enjoy working with cross-cultural teams, with vendor partners spread across 20+ languages in APAC, EMEA, LATAM.Prior experience with startups in driving revenue from mobile platforms, helping them become mobile first. Enjoy mentoring & learning/upskilling from peers/teams.

Gagandeep Kaur's Current Company Details
Google

Google

View
Global Quality and Customer Experience Manager- Troubleshooting
New Delhi, DL, IN
Website:
goo.gle/3DLEokh
Employees:
315106
Gagandeep Kaur Work Experience Details
  • Google
    Global Quality And Customer Experience Manager- Troubleshooting
    Google
    New Delhi, Dl, In
  • Google
    Global Quality & Customer Experience Manager- Troubleshooting
    Google Mar 2022 - Present
    Gurugram, Haryana, India
  • Google
    Principal Vertical Delivery Manager
    Google Oct 2021 - Apr 2022
    Gurugram, Haryana, India
  • Google
    Sr. Vertical Delivery Manager
    Google Jul 2018 - Sep 2021
    Gurgaon, India
    For clients dealing in industries like Education, Food Beverages & Restaurants and Home & Personal Care
  • Google
    Sr. Account Strategist
    Google Jan 2018 - Jun 2018
    Hyderabad, Telangana, India
  • Snapdeal
    Sr. Category Marketing Manager
    Snapdeal Apr 2017 - Dec 2017
    Gurgaon, India
    Heading Marketing & Sale campaigns for over 20+ categories in Electronics, computers & homeMarketing Planning & Merchandising• Strategize Marketing Calendar to drive business goals (GSV, Units, Margin), basis customer life cycle, market trends, events• Collaborate with marketing, design, content, product & merchandising execution team, for timely and efficient delivery• Drive traffic to promotions by integrating with online & offline channels i.e. Direct, SEM, Social, SEO, PR, Newspaper, Radio • Offline retail market insights to identify brands, products, for campaigns like Accessories store ( Nehru Place); GSV ↑3x• Spearheaded team of 20 for Diwali’16 Campaign strategy & execution, achieved GSV targets by 200%; Awarded Best Team• Ideated & executed campaigns like Deal of the day, GI60, Super Value Store increasing repeat users by 50%• Generated 40L+ INR additional Gross Sales Value(GSV) on peak sales days by streamlining notification processProject Management• Improved discoverability & user navigation by defining customer decision trees for 20+ categories; 25% ↑ in product listing• Introduced product features- Home page widgets, Storefront designs, Bundling feature on product pages (Cart size ↑ 10%)• Ideated & executed Big Brand Theory campaign to on-board brands & promote seller ads; raised monetization of 1Cr INR• Launched Native Merchandising Panel which helped reduce execution time by 80% Campaign Analytics• Pre- & post campaign data analysis, like click stream analysis, conversion funnel insights• Conduct A/B tests to do customer & region segmentation; Increased GSV by 1.5x• Increase user retention & acquisition by personalized targeting using automated segmented emails & push notifications• Periodically perform customer gap analysis & price point analysis, thus assisting BD Team to source products at right price• Built Dashboards & report templates for campaign performance metrics- helped to half time for deal selection
  • Snapdeal
    Category Marketing Manager
    Snapdeal Jun 2015 - Mar 2017
    New Delhi Area, India
  • Seven3Rockers Technologies Pvt Ltd.
    Sr. Business Analyst
    Seven3Rockers Technologies Pvt Ltd. Sep 2014 - Jun 2015
    Gurgaon, Haryana, India
    Product Development- App & m-site• Successfully launched app & m-site from scratch; achieved business growth by 3x and traffic by 10x• Defined product flow basis consumer analytics & competition research; interfaced with tech agency for development• Integrated & utilized MIS & Google Analytics reporting system for tracking; improved conversion by 5%Digital Marketing: Led team of 2• Increased traffic using channels like Affiliates (CPL, CPC), GDN, SEM; decreased CPL by 46% and increased new users by 30%• Created customer clusters for new and repeat users to increase customer life cycle value
  • Mogae
    Manager- Mobile Ad Sales & Mobile Marketing Strategy
    Mogae May 2013 - Apr 2014
    Gurgaon, India
    • Negotiated & on-boarded 15+ brands like LG, Bose, Panasonic, Samsung; managed and executed end to end branding and marketing campaigns for them; achieved monetization of over 5 Cr INR• Strategized INR 30 Lakh mobile campaign for ITC (Sunfeast); achieved conversion of 2%• Designed & executed campaigns to drive traffic, branding, lead generation, app downloads and customer engagement with all mobile media (SMS, OBD, USSD, M-Radio, In-app Ads, Rural Marketing)• Data based precise target segments using Airtel customer attributes like data usage, location, ARPU & more• Conceptualized ground-breaking idea of using CLI; successfully implemented for 5 e-commerce clients to drive traffic by 30%
  • Indian Institute Of Foreign Trade
    Creative Head
    Indian Institute Of Foreign Trade Feb 2012 - Mar 2013
    New Delhi Area, India
    • Led the conceptualization & implementation of the theme for the Rs 30 lakh Annual Fest - Quo Vadis• Development activities for junior batch to increase the interaction among themselves and with senior batch
  • Mccann Worldgroup
    Summer Intern
    Mccann Worldgroup Apr 2012 - Jun 2012
    New Delhi Area, India
    Project: Conceptualizing & Structuring a Consumer Profiling Framework – for Digital Landscape• Identified existing gaps in formulation of Digital Media Strategy at MRM• In depth analysis of the issues & prioritized how the process should be followed for profiling consumers• Collected data through FGDs, detailed interviews and brain storming sessions with the employees, conducted secondary research through research papers, reports• Formulated the Framework, did further detailing of all the major categories• Used my experience & learning from the project & replicated the process for ITC & was awarded with a PPI for the same from ITC
  • Deepalaya Ngo
    Volunteer
    Deepalaya Ngo Jan 2012 - Feb 2012
    New Delhi Area, India
    Project to understand & develop/optimize the working structure followed by Deepalaya- Interacted with the staff, students, ladies to understand the working curriculum, funds allocation basis which suggestions were made for funds optimization thus helping to introduce new courses & hire more faculty- Conducted Counseling sessions, Personality Dev. Classes, Community Drive for students, ladies
  • Panjab University, Educational Institution, Chandigarh
    Executive Head, Fine Arts Club
    Panjab University, Educational Institution, Chandigarh Jul 2008 - Jun 2011
    Led a team of 20 students to introduce & organize the Annual Flagship event “CCET’s Got Talent”

Gagandeep Kaur Skills

Marketing Management E Commerce Social Media Online Marketing Brand Development Digital Strategy Business Development Market Research Competitive Analysis Team Management Digital Marketing Advertising Merchandising Strategy Operations Marketing Social Media Marketing Business Strategy Creative Visualization Marketing Communications Marketing Strategy Brand Management User Analysis Marketing Research

Gagandeep Kaur Education Details

Frequently Asked Questions about Gagandeep Kaur

What company does Gagandeep Kaur work for?

Gagandeep Kaur works for Google

What is Gagandeep Kaur's role at the current company?

Gagandeep Kaur's current role is Global Quality and Customer Experience Manager- Troubleshooting.

What is Gagandeep Kaur's email address?

Gagandeep Kaur's email address is ga****@****eal.com

What schools did Gagandeep Kaur attend?

Gagandeep Kaur attended Indian Institute Of Foreign Trade, Panjab University.

What skills is Gagandeep Kaur known for?

Gagandeep Kaur has skills like Marketing Management, E Commerce, Social Media, Online Marketing, Brand Development, Digital Strategy, Business Development, Market Research, Competitive Analysis, Team Management, Digital Marketing, Advertising.

Not the Gagandeep Kaur you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.