Gagandeep Singh Email & Phone Number

Ottawa, Ontario, Canada

Ontario, Canada

• Security Administration Incident Response L1o Phishing Email Analysis-Dealing with phishing emails reported by employees. Working on header, attachment and URL analysis of same by getting the URL and hash reputation check from Virustotal, Cisco Talos intelligence. Also conducting the header analysis using mxtoolbox.o Web Filtering Alerts-Working on web filtering alerts generated by FortiClient such as users reaching out to Adult/Gambling and Malicious websites.o Working on… Show more • Security Administration Incident Response L1o Phishing Email Analysis-Dealing with phishing emails reported by employees. Working on header, attachment and URL analysis of same by getting the URL and hash reputation check from Virustotal, Cisco Talos intelligence. Also conducting the header analysis using mxtoolbox.o Web Filtering Alerts-Working on web filtering alerts generated by FortiClient such as users reaching out to Adult/Gambling and Malicious websites.o Working on Other Alerts Such as Brute force, Traffic to FortiGuard malware IP list etc• Software Review Board-Working on newly reported software’s on FortiClient EMS. Getting the reputation check and checking for business need and any known open vulnerability for that specific software version. Also making sure no blacklisted software is installed on any of the assets such as third-party VPN clients.• Vulnerability Analysis- Doing vulnerability analysis for critical vulnerabilities reported by FortiClient during the weekly scans and responsible for patching of the third-party software’s such as Google Chrome, zoom (one’s which are not included in the monthly roll up patching cycle)• IT Administrationo Manage and monitor Ubiquiti and Fortinet network dashboard and On-Premises deviceso Setup and maintain Azure Active Directory, including configuration of Azure AD Connect for user and group provisioningo Management and support of Google Workspace, including but not limited to Gmail, Meets, Google Drive, and Google Identity and application managemento Manage and monitor Vmware Workspace ONE UEM for management of 1500+ Windows, MacOS, iOS, and Android deviceso Manage and maintain user access and permissions on Atlassian products (Confluence. Jira Service Desk), Tableau, 1Password, GitHub, Slack and Lucid chart (IAM), Salesforce etc. Show less

Toronto, Ontario, Canada

• Manage user accounts, computer accounts by creating OU’s and apply GPO’s• Deploy Windows 7, Windows 10 to PCs by using WDS in ESXi platform and connect them with the network • Deploy and maintain new servers – operating system and hardware.• Develop disaster recovery procedures that ensure systems and data are backed up regularly• Troubleshooting various issues of Active Directory, Remote Access, Windows OS,Mac OSX, Printers/Projectors• Install, configure, maintain… Show more • Manage user accounts, computer accounts by creating OU’s and apply GPO’s• Deploy Windows 7, Windows 10 to PCs by using WDS in ESXi platform and connect them with the network • Deploy and maintain new servers – operating system and hardware.• Develop disaster recovery procedures that ensure systems and data are backed up regularly• Troubleshooting various issues of Active Directory, Remote Access, Windows OS,Mac OSX, Printers/Projectors• Install, configure, maintain, troubleshoot, and support complex network solutions (switches, routers, load balancers,VPN, remote access, VOIP, wireless, printers etc.).• Monitor, plan and allocate disk space, maintain data protection and integrity. Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues· Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced· Diagnose and resolve technical problems encountered by customers· Consult internal software, tools and guides, to research customer issues and implement solutions.· Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences· Promote and sell the features, advantages, and benefits of client products and services to our customers· Employ time management and multi-tasking skills to maintain high service levels· Thoroughly document customer interactions and escalate potential service issues· Identify opportunities to improve customer service levels Show less

India

• Strategically planned and implemented the network (LAN, WLAN, and WAN).• Analysed and troubleshoot network traffic using Wireshark.• Created and maintained documentation related to network configuration, network mapping, disaster recovery, processes, and service records.• Maintaining the IBM security verify access records management suite.• Install, configure, and management of multiple VMware ESXi servers in a clustered environment HA and built a DR strategy based on business… Show more • Strategically planned and implemented the network (LAN, WLAN, and WAN).• Analysed and troubleshoot network traffic using Wireshark.• Created and maintained documentation related to network configuration, network mapping, disaster recovery, processes, and service records.• Maintaining the IBM security verify access records management suite.• Install, configure, and management of multiple VMware ESXi servers in a clustered environment HA and built a DR strategy based on business objectives using Veeam software.• Deployment of software through GPO and configuration of DFS for data calibration within active directory and granting access to user in Active Directory (AD).• Installation and maintenance of email clients like Outlook, Thunderbird etc.• Install, configure, troubleshoot, maintain, and upgrade hardware/software related to the user desktops, laptops, peripherals, and mobile devices. Show less

Applied Networking Infrastructure And System Administration, Network And System Administration/Administrator

->Awarded with Deans Honor List Twice ->Awarded with Graduation with Distinction • Resolve operating problems through the application.

Bachelor Of Computer Applications (Bca), Information Technology

Area of expertise: • Networking, RDBMS, Operating systems, Cyber Security Fundamentals, Physics, Elements of Statistics.