At Zahra Cloud, we specialize in helping businesses like yours streamline operations, improve customer engagement, and drive growth through customized CRM solutions worldwide. Here’s how our services can benefit you:Increased Efficiency: Automate routine tasks and improve team productivity.Better Customer Insights: Leverage data analytics to understand your customers better and personalize their experience.Enhanced Collaboration: Foster seamless communication and collaboration within your team.Scalable Solutions: Tailor our CRM systems to grow alongside your business needs.Would you be available for a quick call to discuss how we can support your business.

It was multi-tasking at Globe-wick. NDA was signed with the companies.Project 1: Providing intelligent and customized digital solutions with web design, mobile apps, e-catalog, an e-commerce store, or online marketing with branding.Work Duration: Aug 2020 to March 2023Project 2: NDA signed - Hire to retire solution for multiple sectors including MNC's in India.Work Duration: Sept 2020 to Nov 2022Roles and responsibilities:1.  Developed and implemented value-added strategies to increase profitability.2.  Procuring new clients.3. Maintaining meaningful relationships with existing clients to ensure that they are retained.4. Take care of the process and requirements of the clients.5. Handled the complete migration.6. Created reports, dashboards, and processes to monitor data quality and integrity continuously.7. Led the complete development team as a team leader while on site for the successful launch and the R&D.8. Worked with the BA team to understand the business requirements and created guidelines accordingly.9. Providing the complete Human resource solution from hire to retirement that includes recruitment as per UAE Labour laws, coordinating with the HR manager to close the requirements, and creating payrolls.10. Managing and assigning the team of recruiters so that the best possible hiring requirements are closed, including IT and Non-I.T. requirements including health care.

1. Worked as the primary point of contact for all Salesforce Marketing Cloud (SFMC) issues, requests, and training needs.2. Worked closely with marketing, IT, and other business teams to design, develop, and implement new features and enhancements in SFMC.3. Configured the Account, Business Units, managed SFMC user permissions and access, as well as data imports and exports.4. Used Journey Builder in running Email Campaigns with Automation Studio and Contact Builder5. Used SOAP and REST API to invoke triggered sends and update subscriber attributes in the subscriber list.6. Help ensure the project team is adhering to project plans and helping to identify and resolve discrepancies

It was a blended process for an e-commerce platform (https://www.shoplc.com and https://www.tjc.co.uk) to provide customer support to US and UK customers.Roles and responsibilities:1. Handling customers including opening new customer accounts.2. Prepare customer reports by gathering data collected during customer interactions, and managing customer satisfaction.3. Creating sales over inbound and outbound calls, and resolving customer queries.4. Raising escalations over emails and providing resolution to the clients as per the requirement.5. Taking care of the customer experience and most important delivering Joy.6. Listen to customers’ concerns, issues, and questions Resolve customers’ concerns and answer customers’ questions and provide the best possible available resolution.7. Recommend possible products to meet the customers’ needs

It was a blended process with voice, email and chat support.It was the process for the e-commerce platform to provide customer support to the North America Region.Roles and responsibilities :1. Handling customer issues with confidence and providing empathy to customer. 2. Providing resolution as per the SOP.3. Taking care of the customer experience and most important delivering Joy.4. Being the team leader of the Escalation team, taking care of the escalated issues, which was difficult for the other agents to handle.5. Taking care of the customer retention and maintaining it.

Project Description: Generated leads and handled the project delivery, along with that also handled the project post sales.Project 1: EasyShiksha.com-- EasyShiksha portal provides an integrated platform, serving a multitude of user-types such as students, facilities, educational institutes, universities, and coaching institutes.Project 2:  Maccabiah, Israel - It is the third-largest sporting event in the world, with 10,000 athletes competing.Project 3: Navhoo, London, it’s a product which was created for a client in London, it’s a product which has specifications like OLA and Zomato.Project 4: Bluestone, an e-commerce jewelry website.Project 5: Divadubai, www.divadubai.com - Diva is the top Dubai-based U.A.E, the Middle East from 2003 - Media agency specializing in film, print production, and other PR events.Roles and responsibilities:1. Engaging with clients directly - driving initial scope discussions as well as working with the sales team. Working closely with the sales teams in the pursuit of new business.2. Create and maintain product backlog from multiple sources (RFP, Pre-sales, existing customers, Marketing, Support etc). Handling the Pre-sales and post-sales.3. Bidding on platforms like Up-work, Freelancer etc.4. Collaborating with the Solution Architect and developer team members to confirm the solution design approach for the project for the on-time project delivery.5. Creating the SRS.6. To schedule and lead workshops with client to understand, define and document their business requirements7. To provide quality proposals which articulate the customer's needs and fulfill the customer's requirements.

Roles and responsibilities:It was a multi taking role, which uses advanced excel skills and presentation.1. Managing staff and shift timing, communicating between departments.2. During the absence of supervisors, looked after the responsibilities of the organization being an on-request MOD (manager on duty) overseeing the health services and daily activities of a hospital or healthcare facility by organizing, control, and coordinate services as per the board regulations.3. Authorize admissions/treatment as per agreed protocols, provide complete counseling to the patient about the expenses and ensure adequate patient care among other duties.4. Handling the TPA department of the hospital for processing the insurance claim and pre-approval request for hospitalization.5. Evaluate personnel and prepare daily reports. Update patient health records, including admissions and insurance data.6. Taking care of the inbound enquiries and creating feedback which needs to be forwarded to the marketing head.7. Providing complete counselling to the Patients or their attendants with the budget and the procedure in brief detail.