- Conducted process mapping of cross-industry bereavement processes, enabling strategic insights to ensure consistency, defining sector-specific bereavement notification requirements to enhance compliance and service delivery across the banking, insurance, telecom, utilities sectors.- Implementation of 8x8, UKPB, Hubspot and a custom-built CRM system, empowering the team with robust tools to deliver exceptional service thereby reducing the overall resolution time and enhancing productivity.- Overseeing the successful notification to over 800 UK service providers, ensuring widespread adoption of a 1 stop death notification service and maximum impact.- Championing an enterprise solution utilised by key service providers like Starling Bank, AIG General Insurance, reinforcing the market leadership. This was attained by helping them reduce the overall resolution timeframe to under 48 hours from their earlier timeframe of over 1-2 weeks.- Effectively onboarding probate law firms to our enterprise solution, establishing seamless bereavement notification processing and information tracking.- Maintained an effective NPS score of over 90% and a Trustpilot score of 4.8.

- Unanimously chosen as the CHO by the entire Settld team and advisors.- Initiated regular trivia games to boost employee engagement and overall happiness, mitigating the stress of dealing with death certificates daily.- Act as a liaison to address and resolve workplace conflicts and issues promptly.- Encouraged continuous learning and growth by escalating access to training and development opportunities.- Use of gamification to not only engage the employees but leveraged this time to engage external advisors, investors thereby fostering the relationship(s) between the key stakeholders.

- Led comprehensive product research (VoC), laying the foundation for data-driven decision-making and enhancing product offerings.- Bereavement survey that garnered an impressive 2,665 responses, providing invaluable insights into customer needs and preferences.- Orchestrated dynamic Roundtables, fostering seamless collaboration and driving efficiency across various sectors (Banking, Insurance, Utility).- Crafted and executed high-conversion automated email campaigns, driving engagement and customer retention.- Organic management of all social channels (Facebook, LinkedIn, Youtube), utilizing google analytics to tracking all performance, and engagement.

- Executed joint marketing campaigns to increase partner engagement- Enabled partner engagement by launching key partner resources - Partnerhub and the Referral program for Salesforce, Zendesk, and Majorel.- Executed extensive research on CRM providers in the CX space- Increased partner traction via webinars and blog posts with Concentrix,Wix, TaskUs

- Product market fit - Portuguese food, Wine exports to India- Attend and represent at International food fairs and exhibition- Establish client relationships with distributors and importers in India- Serve as liaisons between suppliers, customs and distributors- Executed 3 market research across 3 countries

- Strategic Analysis and Planning for expansion of Sumol+Compal to the Indian Market.- Macroeconomic analysis concerning the Juice and Nectar sector in India.- Route to market of competitor’s characteristics of the different channels of distribution retailers.

- Spearheaded the creation of an internal team dedicated to SEO, usability, and lead generation. We increased traffic by 30% and conversions by 80% over a five-month period with a limited budget.- Enabling the growth and stability by implementing various strategies online and offline to gain traction.- Worked with clients to determine their strategies using NLP (Neuro-Linguistic Programming) and DMIT (Dermatoglyphics Multiple Intelligence Test) and implement them to get the best results and measure the performance.- Provided growth recommendations and identified client specific opportunities in various areas of business, education, behavior etc.- Facilitation of communication programs and leadership modules targeting a vast majority of individuals from schools, universities, corporates, and businessmen.

- Responsible for Outreach Programs and engaging INK´s Outreach Partners to broadcast ``ALL THAT MATTERS`` contest along their various and diverse social media platforms.- Engaging the audience via Outreach Partners and thereby, targeting audience of various background(s) and initiated engagement for INK LIVE 2013.- Exceeded the target results (engaging audience and initiating registrations) with the support of the team, within the deadline for INK LIVE 2013.- On Ground support for registrations, Logistics, Speaker management/movement, Workshop management, crisis management etc during INK LIVE 2013 in Kochi, Kerala.