Digital Account Manager
Current
Oct 2023 - Present
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Gagan V Gupta Email & Phone Number
Digital Account Manager @Pemo | Building Trust and Transparency through Product-Led (PLG)🚀growth across the Fin-tech sector
at
Pemo
LinkedIn matched
✓ Verified Jul 2026
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Current company
Role
Digital Account Manager @Pemo | Building Trust and Transparency through Product-Led (PLG)🚀growth across the Fin-tech sector
Location
Lisbon Metropolitan Area, Portugal
Who is Gagan V Gupta? Overview
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Gagan V Gupta is listed as Digital Account Manager @Pemo | Building Trust and Transparency through Product-Led (PLG)🚀growth across the Fin-tech sector at Pemo, based in Lisbon Metropolitan Area, Portugal. AeroLeads shows a matched LinkedIn profile for Gagan V Gupta.
Gagan V Gupta previously worked as Digital Account Manager at Pemo and Customer Operations & Partnerships Lead at Settld. Gagan V Gupta holds Double Degree Master Of Science (Msc), Strategy & Consulting from Católica Lisbon School Of Business And Economics.
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Pemo
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Profile bio
About Gagan V Gupta
Gagan V Gupta is a Digital Account Manager @Pemo | Building Trust and Transparency through Product-Led (PLG)🚀growth across the Fin-tech sector at Pemo. They possess expertise in nlp, leadership, entrepreneurship, public speaking, research and 22 more skills. They is proficient in Portuguese, English, Kannada and Hindi. Colleagues describe them as "Gagan is an absolute delight to work with. Although I didn’t work in the same area of the business with him, he was always extremely positive, hard-working, calm, self-motivating and a team player. It was no surprise that he was also quickly appointed Chief Happiness Officer at Settld. " and "As a colleague you can expect someone exceptional. He is communicative, dedicated to his work and always available to help all colleagues. It was a pleasure to work with him and learn from him every day."
Listed skills include Nlp, Leadership, Entrepreneurship, Public Speaking, and 23 others.
Current workplace
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9 roles
Gagan V Gupta work experience
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Customer Operations & Partnerships Lead
- Conducted process mapping of cross-industry bereavement processes, enabling strategic insights to ensure consistency, defining sector-specific bereavement notification requirements to enhance compliance and service delivery across the banking, insurance, telecom, utilities sectors.- Implementation of 8x8, UKPB, Hubspot and a custom-built CRM system, empowering the team with robust tools to deliver exceptional service thereby reducing the overall resolution time and enhancing productivity.- Overseeing the successful notification to over 800 UK service providers, ensuring widespread adoption of a 1 stop death notification service and maximum impact.- Championing an enterprise solution utilised by key service providers like Starling Bank, AIG General Insurance, reinforcing the market leadership. This was attained by helping them reduce the overall resolution timeframe to under 48 hours from their earlier timeframe of over 1-2 weeks.- Effectively onboarding probate law firms to our enterprise solution, establishing seamless bereavement notification processing and information tracking.- Maintained an effective NPS score of over 90% and a Trustpilot score of 4.8.
Feb 2021 - Apr 2023
Chief Happiness Officer
- Unanimously chosen as the CHO by the entire Settld team and advisors.- Initiated regular trivia games to boost employee engagement and overall happiness, mitigating the stress of dealing with death certificates daily.- Act as a liaison to address and resolve workplace conflicts and issues promptly.- Encouraged continuous learning and growth by escalating access to training and development opportunities.- Use of gamification to not only engage the employees but leveraged this time to engage external advisors, investors thereby fostering the relationship(s) between the key stakeholders.
Feb 2021 - Mar 2023
Digital Marketing Executive
- Led comprehensive product research (VoC), laying the foundation for data-driven decision-making and enhancing product offerings.- Bereavement survey that garnered an impressive 2,665 responses, providing invaluable insights into customer needs and preferences.- Orchestrated dynamic Roundtables, fostering seamless collaboration and driving efficiency across various sectors (Banking, Insurance, Utility).- Crafted and executed high-conversion automated email campaigns, driving engagement and customer retention.- Organic management of all social channels (Facebook, LinkedIn, Youtube), utilizing google analytics to tracking all performance, and engagement.
Jun 2020 - Feb 2021
Partnership Marketing
- Executed joint marketing campaigns to increase partner engagement- Enabled partner engagement by launching key partner resources - Partnerhub and the Referral program for Salesforce, Zendesk, and Majorel.- Executed extensive research on CRM providers in the CX space- Increased partner traction via webinars and blog posts with Concentrix,Wix, TaskUs
Jan 2020 - Apr 2020
Asia & Pacific Market Consultant
Prime Iberia - International Commerce & Services, Unipessoal
- Product market fit - Portuguese food, Wine exports to India- Attend and represent at International food fairs and exhibition- Establish client relationships with distributors and importers in India- Serve as liaisons between suppliers, customs and distributors- Executed 3 market research across 3 countries
Jan 2019 - Oct 2019
International Marketing Intern
- Strategic Analysis and Planning for expansion of Sumol+Compal to the Indian Market.- Macroeconomic analysis concerning the Juice and Nectar sector in India.- Route to market of competitor’s characteristics of the different channels of distribution retailers.
Jul 2018 - Oct 2018
Program Partner And Strategist
- Spearheaded the creation of an internal team dedicated to SEO, usability, and lead generation. We increased traffic by 30% and conversions by 80% over a five-month period with a limited budget.- Enabling the growth and stability by implementing various strategies online and offline to gain traction.- Worked with clients to determine their strategies using NLP (Neuro-Linguistic Programming) and DMIT (Dermatoglyphics Multiple Intelligence Test) and implement them to get the best results and measure the performance.- Provided growth recommendations and identified client specific opportunities in various areas of business, education, behavior etc.- Facilitation of communication programs and leadership modules targeting a vast majority of individuals from schools, universities, corporates, and businessmen.
Nov 2013 - May 2015
Outreach Program Intern
- Responsible for Outreach Programs and engaging INK´s Outreach Partners to broadcast ``ALL THAT MATTERS`` contest along their various and diverse social media platforms.- Engaging the audience via Outreach Partners and thereby, targeting audience of various background(s) and initiated engagement for INK LIVE 2013.- Exceeded the target results (engaging audience and initiating registrations) with the support of the team, within the deadline for INK LIVE 2013.- On Ground support for registrations, Logistics, Speaker management/movement, Workshop management, crisis management etc during INK LIVE 2013 in Kochi, Kerala.
May 2013 - Oct 2013
4 education records
Gagan V Gupta education
Double Degree Master Of Science (Msc), Strategy & Consulting
Master'S Degree, International Strategic Management
Bachelor Of Computer Application, Computer Programming, A
Indian Certificate Of Secondary Education (Icse)
St.Ann'S High School
FAQ
Frequently asked questions about Gagan V Gupta
Quick answers generated from the profile data available on this page.
What company does Gagan V Gupta work for?
Gagan V Gupta works for Pemo.
What is Gagan V Gupta's role at Pemo?
Gagan V Gupta is listed as Digital Account Manager @Pemo | Building Trust and Transparency through Product-Led (PLG)🚀growth across the Fin-tech sector at Pemo.
Where is Gagan V Gupta based?
Gagan V Gupta is based in Lisbon Metropolitan Area, Portugal while working with Pemo.
What companies has Gagan V Gupta worked for?
Gagan V Gupta has worked for Pemo, Settld, Unbabel, Prime Iberia - International Commerce & Services, Unipessoal, and Sumol+Compal.
How can I contact Gagan V Gupta?
You can use AeroLeads to view verified contact signals for Gagan V Gupta at Pemo, including work email, phone, and LinkedIn data when available.
What schools did Gagan V Gupta attend?
Gagan V Gupta holds Double Degree Master Of Science (Msc), Strategy & Consulting from Católica Lisbon School Of Business And Economics.
What skills is Gagan V Gupta known for?
Gagan V Gupta is listed with skills including Nlp, Leadership, Entrepreneurship, Public Speaking, Research, Social Media, Training, and Teaching.
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