• Managing a portfolio of services including pre-sales, planning, strategy, solutioning, contracting, estimation, execution and delivery of projects to achieve business goals• Accountable for P&L, delivery, contract management of a UK and Europe business unit clocking annual revenues of ACV > US$ 35 million• Communicate effectively with senior management to escalate/ resolve delivery issues & needs• Identified, secured and coordinated mobilization of internal and external expertise, to achieve project objectives, business performance and positive bottom-line impact• Leveraged experiences to partner with customer stakeholders, prioritise initiatives and drive organisational change management• Core member of bid pursuit team. Won 3 large IT Service Management accounts, each TCV US$ 30+ million. Managed contracting and successful & disruption free transition of people, process and technology of these 3 accounts• Reduced client operating costs by 10% YoY through tool rationalisation, automation and AI implementations. Managed tech debt reduction by application portfolio optimisation, infrastructure rationalisation and cloud migrations• Implemented ITSM transforming services to reduce backlogs by 14%, incidents by 15%, call volumes by 40% and improve change management cycles by 33%• Swung Agile team capacities between core development sprints and baseline operational backlogs to achieve 95+% capacity utilizations• Consistently met contractual SLAs in 99% of reporting cycles• Improved upon agreed KPIs through a governed program of continuous service improvement• Accountable for Voice of Customer, NPS, Engagement Score Cards. Ensured high values consistently• Championed career & skills development for high performance teams• Fostered teamwork and showed commitment to team objectives to achieve lowest attrition rates• Developed robust business continuity plans and service standards for business excellence