Gagan Mathur Email & Phone Number

Bengaluru, Ka, In

Bangalore

Since joining Shell in 2015, I've spearheaded mission-critical programs that revolutionized the company's security, compliance, and operational landscape. Drawing upon my proprietary S.E.C.U.R.E framework (Strategize | Evolve | Collaborate | Unveil | Reinforce | Empower), I first tackled the challenge of consolidating fragmented UAM processes and addressing SOX compliance findings. This culminated in the $55M Shell Access Manager (SAM) Program, implementing an enterprise-wide uniform access management system. To Evolve beyond disparate systems, I championed the Saviynt SaaS platform integration across 400+ applications including S4 HANA, Azure AD, and Salesforce.Through strategic Collaboration, I established an Access Centre of Excellence, securing an additional $10M in vendor savings. As we Unveiled the new capabilities, we automated 62% of legacy UAM controls, creating a standardized IAM framework. This transformation Reinforced our security posture, reducing SOX audit findings by 40% and cutting onboarding time by 50%. To Empower the organization, we implemented robust governance frameworks aligned with Shell's Powering Progress vision. 🚀Applying S.E.C.U.R.E to the Cost Performance Improvement (CPI) Program, I Strategized 50+ cost-saving initiatives, fostering global Collaboration to Unveil efficiency opportunities. By Reinforcing financial discipline and Empowering teams with optimized processes, we achieved $640M in savings. Through MPS 2.0 deployment, I revolutionized Shell's printing infrastructure, implementing standardized operations that significantly reduced downtime. My innovative approach to DevOps transformation, implementing Operations Handrails, improved efficiency by 30%. 💡Excellence recognized through: IAM Performance Award (2020), VP-CIO Award (2017) for DevOps innovation, Performance Share Plan (2017) for sustained value creation, Global IPPD Diversity and Inclusion leadership award (2019), and multiple Spotlight and Wall of Fame awards.

Bangalore, India

Leading transformative technology initiatives across ANZ's global markets since 2011, I established a proven track record of driving operational excellence and redefining client services. By leveraging my proprietary S.E.C.U.R.E framework, I orchestrated complex, multi-million dollar projects that reshaped ANZ's technological landscape. When entrusted with implementing ANZ Japan's Wealth Management Solution, I Strategized a comprehensive approach to navigate complex regulatory landscapes and cultural nuances. The USD 7.8M project required Evolving beyond traditional systems by designing integration architectures that bridged core banking systems with new solutions. Through strategic Collaboration with cross-functional teams across six countries, we Unveiled innovative workflows that addressed unique Japanese market requirements. This transformation Reinforced ANZ's market position with 20% increased operational efficiency while Empowering teams to deliver enhanced client experiences. 🌏Applying S.E.C.U.R.E to ANZ's Payments and Cash Operations, I Strategized the implementation of a context-sensitive help tool. The $5M initiative Evolved support capabilities by integrating real-time assistance across Asia-Pacific operations. Through seamless Collaboration, we Unveiled a solution delivering sub-second response times, Reinforcing service reliability with 30% efficiency gain and Empowering global teams with instant access to critical information.My framework-driven leadership style fostered agile communication protocols, resulting in 40% faster delivery through enhanced governance frameworks. By Strategizing robust risk assessment methodologies and Evolving contingency plans, we achieved 25% risk mitigation across multinational projects. Through effective Collaboration, we Unveiled revolutionary client communication approaches that Reinforced stakeholder partnerships and Empowered teams to achieve 30% faster project finalization. 💡

Noida, India

During my tenure at Nucleus Software, I transformed client operations in global financial markets through my S.E.C.U.R.E. framework. For GMAC Brazil’s Strategic Retail Solution, I led a 1.5-year automation initiative, integrating systems like credit bureaus, banks, and CRM 🔗, achieving a 40% boost in efficiency and enabling faster, data-driven decisions. By Strategizing automation goals, Collaborating across global teams, and Unveiling key operational gaps, we achieved a record VOC index of 9.85 🌟, earning the Customer Delight Award 🏆. Amid a global economic slowdown, my strategic approach led to a 57% increase in revenue from a time-and-material project, a testament to resilience and value generation in challenging markets.Following this success, I took on the role of Operations Lead for GMAC’s global offices, standardizing best practices in regions like China, Brazil, and the UK to enhance productivity.For First Bank of Nigeria, I spearheaded a Credit Transformation Project that automated their auto and mortgage portfolios, integrating loan origination with core banking systems. By Reinforcing rigorous risk controls and Empowering bank teams, we reduced delinquency rates by 30% 📉, strengthening risk management and customer experience.At Intercontinental Bank, I led a Credit Risk Management Program across Nigeria, establishing a robust risk framework that transformed the bank’s credit portfolio.For United Bank for Africa (UBA), I deployed the FinnOne™ suite across Nigeria and Ghana 🌍, consolidating six legacy systems into a unified platform. Through Collaborating closely with UBA’s teams and Evolving their workflows, we improved loan processing efficiency by 50%, solidifying UBA’s operational strength across regions.These achievements earned recognition, including Best Project Manager and Team of the Month awards, showcasing my commitment to excellence and transformation in the financial sector.

Noida, India

In the midst of digital transformation sweeping through the insurance sector, I took on a pivotal role at Path Infotech, leading critical initiatives for Max New York Life Insurance. Tasked with projects valued between USD 250K-700K, I saw an opportunity to revolutionize insurance solutions through strategic innovation.Implementing my S.E.C.U.R.E framework became the cornerstone of this transformation. I Strategized comprehensive project roadmaps that aligned technology with business objectives, creating a foundation for sustainable growth. This vision Evolved into pioneering quality improvement initiatives that redefined delivery standards. Through active Collaboration with global stakeholders and leading cross-functional teams of 25+ professionals, we Unveiled innovative solutions that would impact over 1M end users. We Reinforced project excellence through robust risk management and quality assurance frameworks, while Empowering teams to embrace a culture of continuous improvement.The results were remarkable: our enhanced quality frameworks led to zero-defect deliveries, while maintaining 95% client satisfaction. Project delivery cycle times reduced by 20% through optimized methodologies, setting new benchmarks in the industry.This project became our flagship success story, revolutionizing insurance solution delivery through seamless integration of technology and business processes. Our robust KPI tracking mechanisms ensured unprecedented project transparency, while our knowledge management framework became a model for organizational learning.This journey earned multiple recognitions for outstanding project delivery and client satisfaction, establishing Path Infotech as a trusted partner in insurance digital transformation. It demonstrated how strategic framework implementation could transform traditional insurance operations into agile, customer-centric solutions.

Noida, India

In an era when mobile technology was reshaping India's digital landscape, I embarked on a transformative journey at Syscom Corporation, leading pioneering Mobile Value-Added Services (VAS) initiatives for telecom giants Airtel, Hutch, Spice, and Aircel.Implementing my S.E.C.U.R.E framework, I first Strategized a comprehensive roadmap that aligned technology with market demands. This foundation Evolved into developing cutting-edge VAS solutions that would touch millions of lives. Through strategic Collaboration with telecom operators and inspiring a team of talented engineers, we Unveiled innovations that redefined user experiences. We Reinforced our success through rigorous testing frameworks, while Empowering team members to push boundaries of what's possible in mobile technology.The results were transformative: user engagement soared by 20%, system failures plummeted by 15%, and we achieved an exceptional 98% on-time delivery rate. Our strategic test automation reduced post-deployment issues by 35%, while streamlined processes boosted team efficiency by 25%. Most significantly, we slashed service-related customer complaints by 30%, setting new industry benchmarks.This journey of innovation earned multiple accolades from clients and industry leaders, establishing Syscom as a trusted pioneer in telecom solutions. More importantly, it demonstrated how the right framework, combined with technical excellence and passionate execution, could transform challenges into opportunities for millions of mobile users across the subcontinent.Beyond metrics, this success story stands as a testament to strategic leadership in turning technological complexity into seamless user experiences, making mobile services more accessible and reliable for a digital India.

As a Group Leader at NIIT Limited, I led a range of ambitious projects focused on delivering training solutions across industries like banking, IT, and education. As I managed complex, multi-stakeholder initiatives, I noticed recurring challenges: gaps in strategy alignment, evolving client needs, team collaboration issues and an urgent need to stay ahead of industry standards. It was clear to me that a structured approach was essential to ensure every project was successful, resilient, and adaptable. This realization led me to develop the S.E.C.U.R.E framework—an approach I designed to drive consistency and excellence in every project.💡 Strategize: To drive meaningful impact, I ensured each project aligned with client goals from the outset, achieving a 25% increase in solution adoption and significant ROI for our clients🔄 Evolve: Embracing agility, I guided my team to stay at the forefront of technology, enabling solutions that met evolving client needs and maintained relevance in a dynamic market🤝 Collaborate: By building strong client and team relationships, I achieved a 98% on-time delivery rate—keeping projects aligned, productive, and on schedule through seamless coordination🔍 Unveil: Anticipating potential risks early, I proactively identified issues, mitigating them effectively to ensure that each solution met the high standards our clients expected🔗 Reinforce: I established resilient processes that solidified NIIT’s reputation, enhancing client satisfaction and strengthening our position as a top industry partner🚀 Empower: I fostered a culture of continuous learning and improvement, driving a 20% productivity boost within my team and enabling us to deliver results faster without compromising qualityThis S.E.C.U.R.E framework became integral to my leadership style, allowing my team and me to deliver impactful, scalable learning solutions. Through this approach I contributed lasting value to clients, advanced their digital transformation.