Gagan Narula Email & Phone Number

Bengaluru, Karnataka, In

As a forward-thinking and results-driven Head of Engineering and Product at AJIO.com, leading a talented team of 225 professionals, my role is to transform the e-commerce landscape and deliver unparalleled customer experiences. * Led the successful launch of innovative ecommerce features, resulting in a 1% increase in conversion rates and a 3.5% boost in customer satisfaction. * Implemented cutting-edge AI-driven personalization strategies, driving a ~10% uplift in average order value and a 1.2% increase in customer retention.* Orchestrated the seamless integration of cloud-based infrastructure, enhancing scalability and reducing operational/infra costs by 15%.* Enhanced team productivity by leveraging LLM models like Gemini to automate the writing of unit test cases* Achieved an NDCG rating on par with Amazon and optimized search with AI-driven, NLP-based, context-aware algorithms, including synonym identification and cohort-based relevancy * Improved delivery efficiency by 20%, and conducted sales events with 0 sev0 bugs while the increase in orders by 40%, sessions by 25%, and conversion by 13% * Collaborated closely with the Talent Acquisition (TA) team to enhance hiring practices and implement a streamlined recruitment funnel within a 21-day timeframe. Achieved a remarkable 25% improvement in the joining ratio for the Fashion and Lifestyle (F&L) vertical.* Spearheaded cross-functional collaboration initiatives, driving alignment between program, product and technology strategies and overall business objectives.* Built and led high-performing teams, fostering a culture of collaboration, innovation, and excellence.

Chicago, Illinois, Us

FarEye is a SAAS-based predictive B2B visibility platform that helps to automate the operation of companies in the Logistics domain.My Role-> Responsible for defining the complex route optimization algorithm by leveraging Artificial Intelligence (AI) to fulfill the need of all legs of the Logistics(LME, MME, and FME) industry.-> Playing a role of an escalation point for CXO’s of all the customers across geographies. Turn around multiple critical accounts of Fareye to Green in a limited time.-> Define the Product playbooks and contributed to defining the strategy of the product.-> Cost optimization of Infra needs.-> Contributed to defining the roadmap of Fareye(both Product and Tech)-> Playing a major role in defining the Platform 2.x of Fareye.-> Double the team strength of Engineering in a Limited time + Contributed to hiring the leadership across the whole organization(Delivery + Engineering + Product + HR + TA)Team Size - 100+ (Engineering + Product)

Gurgaon, In

Automate the environment creation flow with devops team to improve the productivity of the teams.Setup the AB testing environment for multiple UI channels to improve the stability of releases.Evolve the release management flow of the Lenskart Introduce the various tools to improve the code quality and monitoring mechanism of the code

Gurgaon, In

Responsible for multiple languages projects including PHP and Java of team size varies between 20-25 members.Currently responsible for re-architecture of Lenskart monolithic project from PHP magento framework to SOA based architecture using Java/NoSQL.Managing hiring, planning and mentoring for new members in the team.Setting up the processes in Lenskart for all the teams like Jira, confluence etcHandling complete backend team for their 6 UI channels

Santa Clara, Ca, Us

1. OneEMS- Keep the information related to CDR and metrics in the HDFS system to generate KPI’s for fault management and various business and engineering reports for customer. delivering several Followings POC’s have been delivered:• Compare reporting tools like Tableau,Jasaper etc.• Detailed study about CEP tools like Asper, Siddhi etc.• Shading of mongo DB• Installed HDFS using Cloudera distribution with hive and impala.• Installed HDFS using Hortonwork distribution.2. Harpoon: Generate a tool to provide a sip call stack from traces generated during call. Also provide flexibility to user to generate different views from it.Technologies: Mongo DB, high chart3. Lagoon: Generate a tool to provide user to create meaningful graphs from various logs generated by SBC device.Technologies: Logstash, Elasticsearch, kibana4. Manifest: Generate a tool to create various types of reports on the top of cdrs.Technologies: Pig, hdfoop, hghchart

Santa Clara, Ca, Us

Brief Synopsis: RSM(Real Time Session Management) is a product built in Java/J2EE to manage, monitor and administer MSX devices. The MSX device is a session border controller and multi protocol exchange device. The configuration of MSX is managed by RSM. It has the ability to generate real-time reports based on user-based preferences. RSM application has a comprehensive reporting module which displays multiple reports broadly categorizes under Engineering and Business domain. The application has multiple features like Alarms, Auditing, LCR generation, Licensing, Provisioning, database import/export etc. It uses MySQL database and runs on JBoss application server. Key Deliverables: => Currently leading a team of 3 to 5 Engineers and responsible for release of RSM application.=> Involved in re-architecting the RSM application using new technologies like Spring and Hibernate.=> Involved in requirement gathering, risk assessment, finalization of technical specifications.=> Involved in improving system performance by using memory management tools like Jprofiler.=> Performing code/documents reviews and helping team member in technical issues.

Santa Clara, Ca, Us

=> Made changes in the report framework of RSM. To improve the performance of the report module made changes in the way data stored in the database which results in to better retrieval performance of report. => Independently handling development and responsible for the complete life cycle of new features.=> Solved security issues like SQL Injection, Request Filtering etc.=> Involved in development, Enhancements and Bug Fixing. => Handle production environment/customers issues.=> Used configuration management via CVS for this project.

Santa Clara, Ca, Us

Paris, France, Fr

Brief Synopsis: CLSA is leading investment bank in Asia Pacific region. CLSA Treasury department is currently not centralized and hence it is not possible to monitor/control flow of money between/across entities and or counter parties. Treasury department is planning to have central control of money and to achieve the same thy require application. GTP enables treasury department to perform various deals like Loan, Deposits, and Forex Transactions between various entities and counter party. This also allows central monitoring and control of money for various CLSA Entities. This helps Treasury to efficient utilization of money and diverts it to right direction. GTP interacts with various applications to reflect and perform actual money transactions.Key Deliverables: => Interact with client to understand business requirement => Design and develop solution based on requirements.=> Provide solutions to production issues which involve customer Interaction and also involved in requirement gathering for next phase.

Brief Synopsis: eGain Service(tm), the industry's most innovative and complete suite of customer service and contact center software, helps organizations transform their traditional call centers into multichannel customer interaction hubs.eGain Service 7.6 is a Multi-channel Customer Service software which includes Platform, Mail, Knowledge and self-service , all are essential component for any customer service department with complete set of functionality. Product has support for multiple OS platform i.e Windows 2000, Red Hat Linux and Solaris.Key Deliverables: => Made Remote Service Manager that is used to manage the session of different app servers remotely as a DSM (Distributed Service Manager) service, which in turn used to control the servers/services running on different host in the application.=> Made Archiving Module as DSM service which will imply on moving the data from main application database to a separate, archive database and also involved in purging data i.e. deleting the data from the archive database. I was also responsible for providing functionality for archiving module.=> Provide Sun JVM support to e-Gain product. In this task we have ported our Product from Microsoft JVM to Sun JVM (JRE version 1.4.2) for IE 6.0.=> Design and develop upgrade tool for e-Gain product.

Pune, Maharashtra, In

Worked for Election Commission of India and Chief Electoral Office of Maharashtra.Responsibilities handled:1. Technical Consultancy2. Requirement Analysis.3. Design & Development4. Unit Tesing

Diploma, Computer Science

Bachelor’S Degree, Computer Software Engineering

High School, High School Certificate Of Competence Program