Mentorship program led by a senior cybersecurity professional with 18+ years of experience across various sectors, including nuclear plants, airports, consultancy, and critical infrastructure• Gained knowledge about SIEM tools, runbooks, cyberattacks and simulations, MITRE ATT&CK, Incident Management, Identifying IoC, IoA and cyberattacks. Learned to perform malware analysis, triage alerts, tabletop exercises and researching emerging threats and contributed to threat intelligence feeds. Projects:• Setup a home lab environment, configured Splunk, implemented IDS (Snort) , deployed firewall and configured rules. The logs from all the controls collected and analyzed through Splunk. • Threat Detection and Analysis – Created custom detection rules in SIEM, simulated malicious activities and practiced analyzing logs/alerts. Performed packet analysis using tool Wireshark. Performed malware analysis in a sandbox environment (Anyrun).• Incident Response – developed and documented incident response procedures, conducted tabletop exercises to practice incidents response scenarios. Created Playbooks for common incident types.

• Performed 20+ different activities and projects in several domains of cyber security including penetration testing, reconnaissance, enumeration and log monitoring• Conducted vulnerability assessment activity using Nessus, network forensics using Wireshark, Wi-Fi password cracking using Aircrack-ng, s3 enumeration, Website Password using sniff tool

• Delivered outstanding customer service and assistance to clients within the technical services industry• Engaged with consumers over the phone, employing systematic and thorough procedures to troubleshoot their technological concerns• Served as a liaison between customers and internal departments, collaborating with teams such as account management, billing, and collections to promptly resolve customer concerns• Achieved increased call productivity, high first-call resolution rates, and exceeded client expectations through adept management of inbound and outbound conversations• Resolved customer difficulties through active listening, strategic questioning, and taking accountability for technical errors• Surpassed individual and team performance targets, including response times, customer satisfaction ratings, and resolution rates• Proactively identified opportunities for enhancing customer service processes and shared recommendations with the management team

• Developed PLM application suite that leverages a Consolidated View of Air Plane through PTC Windchill Customizations support by Java Programming• Managed Data Administration in the Windchill Environment through Preference Management, Product Administration module in Windchill• Configured access controls for existing and multiple objects like Access Rules, Administrative Lock, propagated permissions and set security preferences• Managed participations of user, groups and organization objects, defined export and import policies as well as mapped access rules and privileges for them• Migrated Legacy data into the PLM implementation through loader files created with the help of bash scripting• Customized xconfmanager utility to support modifications in the Windchill Environment