- Part of DevOps team and concentrating on Operations and Support.- Configure and troubleshooting Linux server issues - Manage Azure and AWS cloud infrastructure services- Monitor server alerts and troubleshoot. - Configured and managed onprem VMWare, Esxi, Storage and Network infrastructure. - Administration of Azure AD, Intune Endpoint Manager- Administration of MS Office 365 applications. Teams, Sharepoint, - Scripting in Powershell and Bash ​- Administration of Git/Bitbucket, Jira and Confluence - Worked on project and experience in agile methodologies. - Knowledge on MS Power Apps and Power Automate Flows- Knowledge in DevOps process and Azure Pipelines.- Raise and implement changes requests- Coordinated with Dev/QA and Customer support teams to resolve customer issues.- Handeled internal desktop and application support requests- On boarding and off boarding of new employees. Asset/Inventory management.- Available on call for any urgent issues or alerts.- Addressing L1, L2 and L3 questions.

- Implementation projects and BAU support work.- Onsite and remote maintenance engineer. - Excellent customer relationship management. - NetApp, DellEMC, Veeam Storage virtualization and backup.- VMware, Citrix, Azure virtualization experience.- Office 365 hosting and administration.- Windows server 2000, 2012, 2012r2.- Cisco networking, TCP/IP routing and Switching. - Documentation and technical writing. - Requirement gathering, analyzing and reporting. - Technical risk analysis.

- Managed over 10,000 users across multiple businesses- Supported and managed storage and backup issues.- Supported NetApp Storage, VMware, Hyper-V, Veeam, DellEMC storage, Commvault, Nutanix HCI environment.- Managed windows server 2003, 2008, 2012, SCOM, SCCM, Citrix, RDS environment.- Managed WAN, LANS, Meraki, Cisco switches and routers, for multiple businesses. - Supported and managed Azure, Office365, mimecast for multiple businesses. - SOE deployment for client servers, storage and computers.- Supported Sophos, Symantec, Webroot antivirus.- Remote troubleshooting and onsite support for multiple clients.- Coordinated with other platform teams and vendors for support.

- Managed over 800 users across multiple location in Australia.- Remote troubleshooting and onsite support for user issues.- Supported and administrated local NetApp storage, Nutanix HCI infrastructure, Splunk. - Supported and managed Citrix, Windows 2003, 2008, Exchange 2003, O365, 2010 environments.- Asset management, data center maintenance activities, Audio and video conferencing.

- Planned and designed new sites infrastructure requirements.- Change management and implementation of planned projects. - Followed ITIL methodologies and practices.- Troubleshooted post implementation incidents and problems. - Monitored health of all the devices and their performance. - Planned and implemented migration from Data Ontap 7 mode to C-mode. - Strong experience with OCUM, Oncommand System manager, DFM, BMC remedy, ServiceNOW.- Experience using Backup Manager and Performance Manager. - Involved in exploring other storage technologies such as Tintri, Veeam, Isilon etc...- Knowledge on workflow automation. (WFA)- Managed access level permissions.

- Being primary support engineer for APAC site and secondary engineer for Europe region.- Managed more than 50 NetApp storage devices backup, capacity and performance issues. - Troubleshoot cross-platform related performance issues. - Plan and implement data migration projects.- Liaise with project managers, client managers, change manager, implement infrastructure changes. - Capacity planning, aggregate management, RAID group management,- Disaster recovery testing.- SOE implementation and installation of server.- Coordinate with network team for network related support such as Zones, vLAN, Layer 2 and Layer 3 switches and router management. - Management of SAN and NAS zones. - vServers and virtual infrastructure management. - Primary for decommissioning of storage filers for APAC and Europe region. - Onsite data-center support engineer.

- As a primary engineer for APAC site, I managed and more than 25+ NetApp storage filers across globe.- Monitor and troubleshoot OSSV, Snapvault backup, Snapmirror replication.- Manage snapshots, capacity planning on all the storage boxes of APAC region. - Provision and de-provisioning for CIFS, NFS shares for Windows and UNIX's platforms.- Coordinate with VMware, Network, Windows, and UNIX teams for servicing requests and incidents. - Experience with FAS2000, FAS3000, FAS6000, FAS8000 series. - Data Ontap 7 mode administration.- SPOC for VMware datastore internal database.

- Monitored and troubleshoot NetApp storage and EMC2 storage alerts.- Monitored TSM backup alerts and troubleshoot alerts. - Support during datacenter technical refresh activity. - Monitor capacity, liaise with the team for capacity management. - Manage an internal database for VMware datastores and check its correctness. - First point of contact for Windows, UNIX, VMware teams for storage related escalation. - Service storage related requests to Windows, UNIX and VMware platform teams. - Liaise with vendor for technical support.

- Monitored backup alerts - Follow KB articles and troubleshoot issues.- Change tape drives manually when the robotic arm failed in the tape library, manage inventory.- Service restore requests.- Coordinate with vendor on ongoing issues.

- Was trained in various technical infrastructure and operation domain and non technical skills- Basic TSM backup, NetApp backup and storage, VMware technologies, UNIX and Windows operations.- Basic networking.- Soft skills such as email etiquette, dining etiquette, time management skills, negotiation skills.- Excel, Excel macros, Word, MS Access etc.