Gary Garrett Email & Phone Number

Washington D.C. Metro Area

• Manage and deliver end user support services for Internal Revenue Service employees.
• Provide customer support services, while implementing new methodologies and procedures to ensure customer satisfaction and productivity.
• Conduct classes on proper procedures regarding software use and proper archive techniques for email and personal file storage.
• Participate in the following MITS details: Blackberry refresh in the Main IR, the Atlanta corporate new hire program, Atlanta refresh team (Chamblee GA). Main IRS Software Refresh, Protege for the 2010 MITS mentoring.
• Enforce data security protocols and data destruction methodologies.
• Coordinate MAC tasks on a day to day basis, involving project management and relocation of computer hardware to new and existing office locations at the IRS Headquarters.

Greater Atlanta Area

Installation of Interactive white boards, and technical support training. Strategic Consulting, sales and strategy development for the sales and implementation of Interactive Whiteboard technology.

Alpharetta GA

Managed a staff of 6 support engineers who fielded calls pertaining to hardware and software related issues for our North American customer base, U.S. sales staff, and resellers. Managed escalated support issues and handled post-sales support, implementation and strategic sales initiatives.Coordinated and developed training classes for resellers and.

Responsible for technical pre and post sales support for the Southeast region of the U.S for a leading and globally recognized Thin Client Company that manufactures and sells hardware and software globally. Supported the Midwest region as needed.*Provided educational seminars, presales demonstrations, and Webinars. Worked closely with inside sales.