Gary Garrett Email & Phone Number

Washington D.C. Metro Area

• Manage and deliver end user support services for Internal Revenue Service employees. •Provide customer support services, while implementing new methodologies and procedures to ensure customer satisfaction and productivity. •Conduct classes on proper procedures regarding software use and proper archive techniques for email and personal file storage. •Participate in the following MITS details: Blackberry refresh in the Main IR, the Atlanta corporate new hire program, Atlanta refresh team (Chamblee GA). Main IRS Software Refresh, Protege for the 2010 MITS mentoring Program.•Enforce data security protocols and data destruction methodologies. •Coordinate MAC tasks on a day to day basis, involving project management and relocation of computer hardware to new and existing office locations at the IRS Headquarters. •Collaborate with executives to troubleshoot and resolve small to complex issues related to daily productivity and mission critical initiatives. •Conduct presentations to new hires regarding MITS policies and procedures mandated usage of laptops and workstations. •Deploy approved software and hardware. Secure hard drive data from laptops, Blackberry's and workstations using U.S. Department of Defense level security protocols.

Greater Atlanta Area

Installation of Interactive white boards, and technical support training. Strategic Consulting, sales and strategy development for the sales and implementation of Interactive Whiteboard technology.

Alpharetta Ga

Managed a staff of 6 support engineers who fielded calls pertaining to hardware and software related issues for our North American customer base, U.S. sales staff, and resellers. Managed escalated support issues and handled post-sales support, implementation and strategic sales initiatives.Coordinated and developed training classes for resellers and customers, regarding system installation and integration. Assisted with product development and software updates by testing beta software versions and providing feedback to our team of software developers.Assisted with the development of a Filemaker Pro database used to track trouble calls and record customer registration information. Developed a Return Merchandise Authorization policy to track the return of damaged parts and inventory management. Assist marketing with trade show support and technical design specifications.Developed an installation certification program to certify resellers and customers on the proper installation guidelines for Promethean products. The documentation and procedures are still currently used for training.

Responsible for technical pre and post sales support for the Southeast region of the U.S for a leading and globally recognized Thin Client Company that manufactures and sells hardware and software globally. Supported the Midwest region as needed.*Provided educational seminars, presales demonstrations, and Webinars. Worked closely with inside sales representatives utilizing all knowledge and expertise available to close the sale. *Responsible for hardware and software presentations which consisted of engaging the customer onsite to demonstrate all features and capabilities of the software, while answering any questions or concerns pertaining to the operation, installation, or implementation of the product. *Assisted with the development of new products and software enhancements, by testing prototypes and giving feedback to developers and design engineers. *Attended industry tradeshows in the southeast region, and throughout the U.S. to promote sales and conduct professional product demonstrations. Solarcom August 1997 - December 1999 Project Manager Norcross, GA*Participated in all facets of project lifecycle development, from initial feasibility analysis and conceptual design to documentation, implementation, and training for an expert in the design, development and delivery of cost-effective, high performance technology solutions meeting business demands. Managed group of senior level engineers and consultants. *Managed AAA of Carolina Networking/Microsoft Exchange Deployment Project. Assisted with the design, implementation, and management of a 22-site (600 users) network. Networked all of AAA's North and South Carolina branches with the main office based in Charlotte, NC. Utilizing Cisco Routers, HP Netservers and Desktops. *Developed Project Plans, Scopes of Work and, project documentation. Prepared budget *Managed a large e-commerce project for Suncom wireless (a subsidiary of AT&T).