Gage Fratello Email & Phone Number

United States

Tampa, Florida, United States

Invited to return to my position as Customer Success Representative upon completion of my internship at ConnectWise. - Leveraged Salesforce CRM software to more effectively reach out to leads- Lead on resolving and reconnecting disconnected customers- Independently managed customer support, analytics, and sales responsibilities, building on my previous role’s experience

Tampa, Florida, United States

Supported the Corporate Strategy team by partnering with cross-functional teams to fuel the strategic transformation of ConnectWise into an ecosystem-driven company dedicated to making ConnectWise partners succeed and thrive.- Prepared presentation space and audio and video equipment for Partner Fest forums and workshops, providing an effective and conducive environment for this new community-building event- Engaged with partners at corporate events to gather feedback, identifying successful support strategies and areas for improvement at ConnectWise- Analyzed Partner Fest workshop data and designed and developed a master Excel spreadsheet organizing the data to facilitate analysis and comparison of the findings by the executive team- Collaborated with management to develop actionable cross-department solutions addressing company-wide challenges- Produced Advisory Council meeting summaries by attending executive meetings, reviewing recordings, and extracting key insights and action items for efficient follow-up

Tampa, Florida, United States

In addition to my customer success role, I proactively take on additional analytical, technical and sales responsibilities via special projects as necessary in this fast-paced, entrepreneurial environment.- Sell software to retailers by following up on leads provided by brands and pitching benefits of social media automation solution.- Provide customer support by walking clients through account activation processes and establishing appropriate software configuration- Analyze content effectiveness statistics and present results in quarterly reports- Utilize HubSpot CRM software to automate customer email cadence

Responsible for 24 clients. Planned and supervised activities and transportation for clients.

Tampa, Florida, United States

Led small team to perform restoration projects, and to install electronic hardware.

Business Management, Senior

Sophomore

Activities and Societies: Army ROTC Program, FUSEA Furman University Student Entrepreneurship Association, FUIC Furman University.