Gage Keenan work email
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With a personal interest in all things digital and how new technologies can fit into the business world, I like to bring the knowledge I constantly gain (while ‘tinkering’) into the workplace. My focus is on automation, future proofing and efficiency while working closely with all stakeholders.For me, work ethics are very important as well as building authentic working relationships. All the staff I have worked with and supervised previously can tell you I pride myself on how I work with others by way I empower my staff by sharing knowledge.
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DirectorHigh Volume Teaching (Hvt)Auckland, Nz
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Head Of Engineering & AiInteractive Instructors Aug 2023 - PresentAuckland, New Zealand -
Founding DirectorTechtype Jul 2023 - PresentAuckland, New Zealand -
Head Of Secure DevelopmentCybercraft Jul 2020 - Jul 2023Auckland, New ZealandWith New Zealand adjusting to a new normal, businesses are having to change how they work on a day to day basis. Thanks to the great minds at Cybercraft, I'm combining their expert knowledge of cyber resilience and human centered solution design to bring Digital Engagements to New Zealand, making Cybercraft your secure digital partner.So whether you want to go digital, re-vamp your existing solutions, or start your new project with cyber security baked in; make sure to reach out to see how the Team and I at Cybercraft can approach your project, knowing it'll be done right the first time. -
Lead Consultant - Digital EngagementsCybercraft May 2020 - Jul 2020Auckland, New Zealand -
DirectorCentric Media New Zealand Oct 2014 - Oct 2021Auckland, New Zealand
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Digital StrategistHatch Oct 2018 - Dec 2019Auckland, New ZealandAs a Digital Strategist at Hatch, I would look at a business to understand them and what drives their revenue to then form a digital strategy with the goal of modernizing a business and/or create revenue streams.I was also responsible for the project management of Flume's development squads. Ensuring sprints are planned, everyone understood the scope of their work, and to also to grow the capabilities of Flume's development team. -
Digital Product Operations ManagerYellow New Zealand Jan 2017 - Sep 2018Ellerslie, AucklandSince September 2013 I’ve been working with Yellow (formerly Yellow Pages) in a variety of roles. During this time I’ve built a solid reputation and now recognised across the company for my technical skills and product knowledge. This, combined with my ability to lead while building genuine relationships with my co-workers, has led to several promotions. Most recently (in March 2017) as Digital Products Manager, managing a team of 5.As Digital Product Operations Manager, my main responsibility is to work with the product strategy team to test, develop, and bring to life products identified to meet consumer and customer needs. Everyday I’m working with supply partners, developing internal capabilities, identifying areas where up-resourcing is required, and commissioning the technologies needed to bring these new products into the market, and iterate existing products. The products we develop include an end-to-end customer experience, and I am responsible for planning the operations of each phase of the experience, plus engaging the resources and technologies to make this happen.Overall I have a commercial outlook, seeking the financial success for both our customers and Yellow, while confidently reporting outcomes back to our stakeholders. -
Seo Delivery ManagerYellow New Zealand 2016 - 2017Auckland, New ZealandI set out to optimise the delivery of SEO services which struggled under legacy processes . In six months, reduced the rate of decline to 0, improved the quality of the experience by altering the service design and increased margins by reducing delivery costs. -
Product Support SpecialistYellow New Zealand 2015 - 2016My journey in service design started in the new Centre of Excellence team, which was tasked to improve the customer experience. I worked with the Contact Centre management team to design processes, manage Zendesk, provide tier 3 support for all of Yellow’s products, and train new call center staff. -
Customer Experience Team ManagerYellow New Zealand 2014 - 2015Auckland, New ZealandI was a pioneering member of the Customer Experience team, which was made up of the best employees from various departments. Yellow knew it had a customer experience problem and wanted us to uncover the root cause. I took on management of this team after 12 months and began to dive deeply into the experience.We began interviewing clients after a digital service was purchased to discuss their experiences and satisfaction with various Yellow teams they interacted with from start to finish. We then analysed the responses, crafted recommendations, and reported back to the executive team. This resulted in the overhaul of Sales team training, Marketing communication strategy, and how the Contact Centre was utilised. -
Customer Experience ConsultantYellow New Zealand 2013 - 2014 -
Call Center RepresentativeYellow New Zealand 2012 - 2013
Gage Keenan Skills
Frequently Asked Questions about Gage Keenan
What company does Gage Keenan work for?
Gage Keenan works for High Volume Teaching (Hvt)
What is Gage Keenan's role at the current company?
Gage Keenan's current role is Director.
What is Gage Keenan's email address?
Gage Keenan's email address is ga****@****w.co.nz
What is Gage Keenan's direct phone number?
Gage Keenan's direct phone number is +64923*****
What are some of Gage Keenan's interests?
Gage Keenan has interest in Social Events, New Technology, Design, Cooking, Dining, Gaming, Baking, New Experiences, Travel, Computing.
What skills is Gage Keenan known for?
Gage Keenan has skills like Online Advertising, Advertising, Online Marketing, Google Adwords, Google Analytics, Seo, Digital Marketing, Social Media Marketing, Email Marketing, Mobile Devices, Digital Strategy, Marketing Communications.
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