Gage Maraschiello Email & Phone Number

Chico, Ca, Us

To be updated

Chico, California, United States

Worked as an independent contractor on a 2-person service operations team. This role involves addressing complex member issues related to privacy, confidentiality, and fraud. Working as a safeguard to sensitive member information, and providing high-level support to help member's navigate intricate issues. It also involves verifying and monitoring the renewal of therapist licenses and credentials, ensuring compliance with state licensing boards, and taking security measures (such as removing access to accounts) when necessary.

Chico, California, United States

Evaluated Member Success team's interactions with members and assessed them based on compliance with regulations, overall quality of service, and effectiveness in retention efforts. Reviewed communication records, provided constructive feedback, utilized my skills in continuous learning to stay up to date with changes in a quick-paced environment.

Chico, California, United States

Experienced professional specializing in remote customer support for ChowNow, a leading provider of restaurant services. Proficient in managing high-volume phone calls, adeptly keeping accurate records, and providing timely assistance to customers. Demonstrates a proactive approach by liaising with third parties on behalf of customers, ensuring swift issue resolution. Skilled in menu editing to enhance restaurant profiles and adeptly assists with restaurant operations. Combines excellent communication skills, problem-solving abilities, and a customer-centric focus to uphold ChowNow's commitment to delivering exceptional service in the dynamic restaurant industry.

Chico, California, United States

Provided essential administrative support in a Social Security Disability Advocate's office. Proven proficiency in scheduling, meticulously managing case documents, handling personal tasks, adeptly managing social media platforms, maintaining organized filing systems, and facilitating client intake processes. Demonstrates strong communication skills, attention to detail, and a collaborative approach to optimize office efficiency and support the advocate's mission in assisting clients with disability claims.

Chico, California, United States

Works as an expert on internal policies and procedures, serving as a point of contact for agents to address questions related to policy and navigating customer issues. Handles customer escalations with more complex situations, and acts a resource to ensure accurate information for both agents and customers.Additionally, worked as a logistics subject matter expert where I analyzed large datasets, identified patterns, and extracted meaningful insights related to logistics issues. Presented these findings accurately with a small team utilizing visualizations and reports to effectively communicate trends and patterns.