Eric Gagnon Email & Phone Number

Sherbrooke, Qc, Ca

Sherbrooke, Quebec, Ca

Sherbrooke, Quebec, Ca

Sherbrooke, Quebec, Ca

Managing the development department by interim.

Sherbrooke, Quebec, Ca

Managing the IT Operations Team, Project Team, Cloud Support Team and Internal Support (Service Desk) Team.

Sherbrooke, Quebec, Ca

Managing the IT Operations and IT Infrastructure Teams

Sherbrooke, Quebec, Ca

- As an IT Program Manager, managed 8+ IT professionals, maintained and executed the IT project roadmap and actively participated to the IT budget planning.- As a Business Continuity Manager, managed 20+ resources from the business including team leaders and managers, organized and led the bi-yearly testing workshops and supervised the business impact analysis and plans update workshops.- Recognized by a major client for the quality of the Business Continuity Program. Asked if we could provide guidance and share our business continuity plan and business impact analysis templates with them.- Guest speaker on Business Continuity at an ActionTI Estrie local conference.- Improved efficiency and project delivery time by promoting the use of Scrum and agile project management techniques.- Led the transition project when the travel insurance division was sold to Royal & Sun Alliance Canada. Managed people at multiple levels, including management and executive, to complete the tasks required for the contract to be signed.- Led the Architecture Group and ensured alignment between the different architecture domains.- Promoted Lean IT philosophy and techniques such as “One piece flow”, “Kanban” and “Andon” based on the Toyota Production System (TPS).

Business Continuity & IT Program Manager, February 2011 to June 2011 -Same as aboveBusiness Continuity & Business Intelligence Program Manager, September 2010 - February 2011 -Improved prioritization and reduced the workload on the BI team by establishing a prioritization committee with the business to get consensus on priorities. -Reduced the number of reports produced by the BI team by 30% by consolidating reports, prioritizing/challenging requests and by promoting the creation of a report specialist role in the business. -Implemented a Wiki maintained by the BI team to support the report specialists in the business.Technical Architect, October 2008 - September 2010Worked as a Technical Architect and Project Manager. -Promoted the practice of Enterprise Architecture including the creation of the Technical Architect position and the Information Architect and Solution Architect roles. -Championed the creation and implementation of the Business Continuity Program while competing for resources with other major projects. -Played a key role in the H1N1 pandemic preparedness by including and prioritizing the creation of the business pandemic plan within the Business Continuity project scope. -Improved desktops and laptops stability and employee productivity by promoting and leading the migration to Office 2007 and Windows 7. -Improved system uptime by implementing Microsoft System Center Operation Manager (SCOM) as monitoring system.Functional System Integrator, May 2007 - October 2008 -Designed the functional and technical architecture of the company integrated system (eIS). -Provided guidance, coaching and direction to project teams on the Rational Unified Process (RUP) methodology and trained project teams how to write Use Cases. -Created and maintained the requirements traceability matrix (RTM) to ensure proper functional integration. -Elicited the non-functional requirements (NFR) and ensured they were met by the final product.

- Led the file servers’ consolidation and migration project that the restructured the company’s shared folders and reduced the number of duplicate files by 70% using the Kaizen workshop approach.- Improved security and productivity by implementing a proxy server with URL filtering blocking non-business related and/or potentially harmful websites.- Improved desktops and laptops stability and deployment time by implementing a Standard Operating Environment (SOE) using SMS 2003 and Windows XP.

Valcourt, Qc, Ca

Phoenix, Az, Us

Product Strategy

Cs188.1X: Artificial Intelligence