Rene Gagnon Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Greater New York City Area; Toronto, On, Canada

In consecutive roles, primarily with CBS Sports NY, provide onsite support while overseeing technical operations with a focus on addressing demands and resolving issues for optimal broadcasting. Operate equipment and tools that collectively present seamless on-screen visuals during sporting events, as well as investigate problems with solutions resulting in minimal interruption. Moreover, assess workflow and recommend changes that streamline processes and elevate production values. Furthermore, coordinated and execute software upgrades for improved end-user experience as new features and speed enhancements improve processes.Support GV Node IP routers, Kaleido Multiviewers, iTX playout servers, Vertigo Suite, and infrastructure productsAs a result of effective weekly CBS Sports playout system maintenance, all commercials are played during various sports broadcasts which leads to millions of dollars in advertising revenue.On-air support is delivered during NFL, college football, college basketball, and national women’s soccer league games, as well as PGA Tour events including the Masters.Designed and integrated innovative graphic templates, including a 2 Box, that allow CBS to generate additional revenue as viewers can watch on-the-field action while a commercial is simultaneously being played.

New York, New York, United States

In consecutive roles, primarily with CBS Sports NY, provide onsite support while overseeing technical operations with a focus on addressing demands and resolving issues for optimal broadcasting. Operate equipment and tools that collectively present seamless on-screen visuals during sporting events, as well as investigate problems with solutions resulting in minimal interruption. Moreover, assess workflow and recommend changes that streamline processes and elevate production values. Furthermore, coordinated and execute software upgrades for improved end-user experience as new features and speed enhancements improve processes.Support GV Node IP routers, Kaleido Multiviewers, iTX playout servers, Vertigo Suite, and infrastructure productsAs a result of effective weekly CBS Sports playout system maintenance, all commercials are played during various sports broadcasts which leads to millions of dollars in advertising revenue.On-air support is delivered during NFL, college football, college basketball, and national women’s soccer league games, as well as PGA Tour events including the Masters.Designed and integrated innovative graphic templates, including a 2 Box, that allow CBS to generate additional revenue as viewers can watch on-the-field action while a commercial is simultaneously being played.

Montreal, Canada Area

Leveraged a superior understanding of industry and company-specific technologies, infrastructures, and products, to deliver expedient and sustainable solutions that addressed client needs. Communicated with clients and / or client representatives and gathered valuable information needed to investigate a problem and performed tests that pinpointed the source of an issue. Subsequently, provided detailed procedures that corrected matters while restoring client satisfaction and loyalty. Supported Interface Densite, Kaleido Multiviewers and Control & Management iControl systems.Furthered understanding of EAS alert systems and master control systems. processing products, Kaleido multi-viewers and iControl management systems.Resolve complex customer issues on these products.Opening and managing customer issues using the Salesforce.com CRM software.

Multiple Locations

Games of the XXXI Olympiad, Rio de Janeiro, Brazil; XXII Winter Olympic Games, Sochi, Russia - 2014 ; Games of the XXX Olympiad, London, UK - 2012; XXI Winter Olympic Games, Vancouver, BC - 2010.Install and maintain editing and visual effects systems for the graphics department. Resolve software and hardware issues of the Adobe Creative Suite, running on Mac systems.•Installed Mac Pro systems used by the Graphics art directors and artists.•Provided technical assistance of those Mac systems during the NBC Games coverage.•Tear down and packing of the Mac systems and other machines used during the course of the Games.• Winner, Outstanding Technical Studio Team, 32nd Annual Sports Emmy Award for the Vancouver Winter Olympics.• Winner, Outstanding Technical Studio Team, 34th Annual Sports Emmy Award for the London Summer Olympics.

Montreal, Canada Area

Across multiple film and TV commercial projects, set-up, operated, and supported 3D and post-production systems, critical to high-quality media being created. Throughout project life cycles, modified systems to optimize workflow, essential to projects being completed on time and budget. Supported systems such as Smoke, Nuke, Maya and Softimage XSI, Windows, Mac, and Linux systems.

Montreal, Canada Area

In various capacities, carried out actions that aided production efforts that included a newly launched 24-hour French sports channel. During on-air broadcasts, operated audio / visual equipment, generated graphics for news and sports stories, edited news segments, operated news studio cameras, and contributed to the broadcasting of breaking stories. Integral in the immediate and long-term success of the sports channel.

Jonquiere, Qc

Provide support and integrate editing video and graphics systems.Provide pre-sales assistance to client looking to upgrade their editing and VFX systems.

Provide assistance and advice to credit card members.

Technical Support and Customer service work for the new TV service from Bell, Fibe.This is an IPTV service, which is very much like FiOS in the US. No need for a satellite Dish anymore!www.bell.ca/fibetv

Greater New York City Area

Installed and integrated editing and visual effects systems into high-end post-production infrastructures and workflows. Resolved multiple customers' technical issues involving advancedsystems products. Worked closely with developers to resolve escalated technical issues as well as testing Beta products.· Consistently recognized by customers for providing the highest level of quality work and professionalism.· Successfully provided technical assistance to NBC's coverage of the Torino (2006) and Beijing (2008) Olympic Games, preventing any system downtime.· Recovered the data of 2 full-length movies at Technicolor NY, preventing any delay in both projects.· Managed integration of demonstration systems at numerous industry trade and road shows, such as NAB, resulting in increased sales.· Supplied Autodesk systems support for CBS, Fox, ABC and NFL Films.· Integrated, supported and managed the internal and sales inventory of the Autodesk M&E New York office.· Provided on-site technical support of Autodesk systems for CBS coverage of Super Bowl XXXVIII in Houston, TX. Ensured all three systems used for graphics would run seamlessly every day.

Montreal, Canada Area

Provided technical support to broadcasters and post-production facilities. Maintained the Support Department's systems and machine room.· Installed and integrated Autodesk editing systems at Take 2 Production;· Assisted the New York sales team with the technical systems integration at the DV Expo.

Chicoutimi, Quebec And Toronto, Ontario

Provided on-air production of multiple daily radio shows. Assisted journalists and reporters with recording interviews and news reports, using the Dalet and McCurdy McCart audio editing systems.Installation and tear down of audio broadcasting equipment use for on location remote radio shows.

Associate’S Degree

Associate’S Degree