Gary Henry

Gary Henry Email and Phone Number

Board Member @ Santee, CA, US
Santee, CA, US
Gary Henry's Location
Santee, California, United States, United States
Gary Henry's Contact Details

Gary Henry work email

Gary Henry personal email

Gary Henry phone numbers

About Gary Henry

A dedicated and respected leader with deep experience in senior management positions leading all aspects of contact center operations. Specializing in strategy, continuous improvement, quality assurance, and best practices. Driven to deliver best-in-class customer service experience. Highly effective in transforming customer/vendor relationships to valued partners. Known for creating positive work environments. Multi-location expertise.

Gary Henry's Current Company Details
Eric Realty

Eric Realty

Board Member
Santee, CA, US
Gary Henry Work Experience Details
  • Eric Realty
    Board Member
    Eric Realty
    Santee, Ca, Us
  • University Of Colorado Health Colorado
    Vice President, Patient Line
    University Of Colorado Health Colorado Sep 2016 - Present
    Hired to build a new call center from the ground floor to serve patients and clinics with appointment setting, customer service, prescription refills, and referrals. Staff of 250 reporting.
  • Eric Realty
    Board Member
    Eric Realty Feb 2010 - Present
    Currently serving as Board Member of Eric Realty
  • Zoom+
    Director, Hub
    Zoom+ Mar 2015 - Sep 2016
    Tigard, Oregon, Us
    Restructured and advanced all aspects of the customer contact center (The ZoomCare HUB). Applied proven contact center strategies adapted to the unique needs of the company to develop and implement systems and solutions in all areas of operations.
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  • Kaiser Foundation Health Plan
    Director Of Regional Advice Nursing And Appointing Contact Center
    Kaiser Foundation Health Plan Oct 2009 - Mar 2015
    Oakland, California, Us
    Restructured and improved all aspects of contact center operations for Kaiser Permanent’s 24/7 call centers. Staff of 285 reporting. Managed a $25M annual operating budget with multiple locations in Oregon and Washington.
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  • Ethicspoint
    Consultant
    Ethicspoint Apr 2008 - Sep 2008
    Restructured and advanced all aspects of call center operations. Engaged with a one-year contract as a turnaround consultant working onsite in a full-time management position at the 50-seat call center.
  • Metro One Telecommunications
    President / Chief Executive Officer/ Director / Secretary
    Metro One Telecommunications Dec 1992 - Feb 2008
    Portland, Or, Us
    Key member of the Executive Team that grew Metro One from 50 employees with annual revenue of $17M to 7,200 employees processing 580M calls generating annual revenues of $360M. Oversaw 5,000 total call-center seats; 60M inbound/outbound calls processed-per-month at peak.
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  • Imperial Savings Corporation
    Senior Vice President
    Imperial Savings Corporation Jul 1985 - Dec 1993
    Led the team supporting 103 bank branches, 50 mortgage branches; managed 125 employees including 6 vice presidents; responsible for 16 internal departments. Created and managed $28M annual budget, including variance reporting.

Gary Henry Skills

Management Leadership P&l Responsibility Crm Business Development Strategic Planning Contract Negotiation Restructuring Telecommunications Call Center Customer Service Team Building Temporary Placement Human Resources Process Scheduler Training Culture Change Project Planning Positioning Call Centers Customer Satisfaction Employee Engagement Outsourcing Strategy P&l Management Executive Management Sales Strategic Partnerships Operations Management Management Consulting Healthcare Change Management Marketing Start Ups Coaching Operational Turnaround Customer Relationship Management Business Strategy

Gary Henry Education Details

  • San Diego State University
    San Diego State University
    Human Resources / Business
  • San Diego Mesa College
    San Diego Mesa College
    Business Administration

Frequently Asked Questions about Gary Henry

What company does Gary Henry work for?

Gary Henry works for Eric Realty

What is Gary Henry's role at the current company?

Gary Henry's current role is Board Member.

What is Gary Henry's email address?

Gary Henry's email address is he****@****aol.com

What is Gary Henry's direct phone number?

Gary Henry's direct phone number is +150375*****

What schools did Gary Henry attend?

Gary Henry attended San Diego State University, San Diego Mesa College.

What are some of Gary Henry's interests?

Gary Henry has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Family Jobclassic Carsclassic Cars, Education, Corvette My House, Family Job Classic Cars Classic Cars, Health, Animal Welfare.

What skills is Gary Henry known for?

Gary Henry has skills like Management, Leadership, P&l Responsibility, Crm, Business Development, Strategic Planning, Contract Negotiation, Restructuring, Telecommunications, Call Center, Customer Service, Team Building.

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