1.As GCG IBM Collaboration Solution (ICS)Services Team Leader, driver team business growth , project engagement ,deliver excellence ,build assets to reuse ;2.As AVL (Accelerate Value Leader), I focus on Customer value added services, transforming from traditional person*day support to AVP, provide more proactive service ,improve customer satisfaction . build relationship with WW AVP team ,experience sharing ;3.AS a Technical QA, I am responsible for SOW Technical reviewer to avoid risks in technical point;4.As team largest customer focal point , I need to collaboration with Pre-sales, Lab , Level 2 Support Team,provide “One IBM” user experience, team work to deliver customer value through service excellence.