Guillermo Alexis Huertero Valle Email & Phone Number

Guadalajara, Jalisco, México

Guadalajara, Jalisco, México

* Configuration and Implementation of Inbenta projects (Help sites, chatbots and live chat/ticketing solutions) using Inbenta SaaS products* Supervision of the Support Help Desk for LATAM with 2 members engaged in T1 and T2 support and provided constant support and contact with clients via email, calls and on-premise, in order to ensure the correct operation of their projects.* Processing over 40 support requests weekly for technical assistance related to the functionality and integrations of Inbenta products, including support for API, SDK and external integrations.* Working with the T3 support team to test and report errors and bugs on newer releases, functionalities and implementations with external services like Facebook and Whatsapp Business API.* Contributed to design and implementation of technical documentation of Inbenta solutions including use cases of the API, SDK, creating example scripts and templates for quick deployment.* Organization of training sessions for clients and internal workforce for all of Inbenta products and POC's for prospects* Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Guadalajara Area, Mexico

* Administration of the Help Desk dept for users of ContinaPro EMKT, SMS and Automation Software* Documentation of features, functionalities and support material for internal and external users* Translation and localization of the email mkt software to spanish* Team organization with our partners in Canada and US to develop and review new proyects and software features* Administration of basic server functions of Continua (email, ftp, hosting creation)*Management ofthe technical support for all clients on the use of the company SaaS third party email marketing and sms solutions, working with high level clients like banks and government offices.* Management and training of a team of 2 members for T1 technical support for all of our clients and Supervised and trained new employees on the company policies and configured their work stations.* Training customers in all of the company products and developed documentation and tutorials.

* Webmaster of the site* Hosting configuration and support for customers* Email MKT project administration for clients* Documentation of software features and tutorials for clients

Maestría, Data Management E Innovación Tecnológica

Licenciatura En Ciencias De La Comunicación, Organizational Communication, General, Campus Guadalajara