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Acted as the brands' voice, interacting daily with customers and delivering a personalized service, whilst meeting quality and productivity goals. Communicated all customer feedback and insights to internal teams, using qualitative and quantitative data, resulting in updates to CX practices, continual improvements of the customer experience, and the successful launch of several products, including our first ever bath collection.Led the company's transition to a new Digital Ad Agency:… Show more Acted as the brands' voice, interacting daily with customers and delivering a personalized service, whilst meeting quality and productivity goals. Communicated all customer feedback and insights to internal teams, using qualitative and quantitative data, resulting in updates to CX practices, continual improvements of the customer experience, and the successful launch of several products, including our first ever bath collection.Led the company's transition to a new Digital Ad Agency: Researched and interviewed the competition and presented the top 3 candidates to our CEO. Immediate results were seen in click-through and conversion rates, with overall ROAS increasing by 11% within the first two months. Show less

The Corp is the largest, non-profit student-led corporation in the world, with eight subsidiary companies located at Georgetown University. Selected from a large competitive applicant pool, I helped devise strategies to improve operational efficiency and engaged in front-line customer service and PR, where I managed shifts of three employees and engaged with approximately 300 customers per shift.

Composed weekly competitor research decks to identify industry trends and innovative branding tactics, and presented them to senior leadership who used them to further develop Tory Burch’s marketing campaigns for SS18. Was also selected as one of four interns given the task to mastermind the college research project: Researched and proposed effective ways of reaching this new market, which we later presented to the creative director and will be considered in Tory Burch’s college reach.

Developed and executed a successful marketing plan for the Tab's launch at Georgetown and its subsequent promotion around campus. Worked collaboratively with the editorial team on ideas for content, articles, and marketing, which contributed towards The Tab’s success on the Georgetown campus.

Took charge of transportation, accommodation, and specific concierge services in order to fulfill all specific needs and requirements of the DJ’s that performed at the Kappa Futur Festival and their entourages, in order to facilitate the smooth and successful running of the event.

Work experience with one of London’s most highly regarded independent property consultants. Enabled me to see the London real estate market from the inside and interact directly with clients. This gave me the opportunity to deal with demanding people and taught me how to accommodate for clients’ specific needs and preferences, an essential skill when it comes to customer services.

Internship at one of the worlds most prominent art dealers. Performed in-depth research on Cindy Sherman and worked on selecting specific prints, which later appeared in the Cindy Sherman exhibition.