Responsible to:-Planning, monitoring, and appraising an orderly workflow according to priorities of all the new and current projects of the Company.-Recognise the link between interconnected issues-Increase customers satisfaction, loyalty and retention and to meet their expectations, facilitate organic growth.-Identify relationship between organizational goals and operational tasks-Taking ownership of customers issues and following problems through to resolution with a clear mission and strategies focused towards that mission.-Develop service procedures, policies and standards. -Recruit and lead others in the workplace with empathy for their needs while maintaining a positive attitude that is willing to serve customers at all times.-Keep ahead of industry’s developments and apply best practices to areas of improvement.Managing:-Customers’s accounts: keeping an accurate record of customer interaction and details of actions taken. -Communicating with internal teams to discuss production/sales/marketing targets.-Generating sales leads, building sustainable relationships where necessary.-Adhere to and manage the approved budget.Goals achieved• Enable on-time project completion by using appropriate resources effectively.• Ensure quality outcomes and encourage adherence to procedures.• Gather and analyse information from diverse sources to provide a solution.

• Production task: coordinator for the nutraceutical productions worldwide and planner production for APIs and nutraceutical products. Launch of new productions: result of a two-years of hard work with coordination between the R&D - QA - Regulatory - Marketing - Commercial department to obtain different finished products adaptable to the individual needs of each country. • Commercial task: development of new projects. Offers and documentations for APIs and cosmetics. Search for suppliers, laboratories and production sites. Assistant of the Commercial Director. Managing supplier relationships by negotiating pricing, needs, and fees, while ensuring the continuation and enhancements of services generating the new business of nicotine salts and snus for the vape industry. • HR department: recruit personnel and contacts with agencies. • Quality area: run inspection and deadline SwissMedic, supervise customer audit with the HO. cGMP/GDP management for new customers. Handle case as per SOPs. improving the quality system potentiating the existing SOPs. Control of production documentation. Support for risk management and coordination of periodic quality system review meetings. Suppliers’s qualification. • Regulatory area: track technical issues, managing agreements - CDA and statements for products, GMP’s production site being the first connection between the customers and the HO. Reach. Check with the authorities all the requests for new nutraceutical projects. Leading the project between 7 different countries/regulations of the nutraceutical products. • Area marketing: exhibitions bookings, forms, and graphics (brochure and sale collateral). Handle the website / electronic communications. Creating, with the support of our IT company, a new clear and more impacting website of the company increasing the visits and the communications between the new customers and the company.

CEO Executive Assistant: Assistant to the President & CEO and the General ManagerRivopharm SA (6928 Manno, CH) - Pharmaceutical Company • Act as the first point of contact for both internal and external inquiries. Proactively responding to inquiries, maintaining, and developing a clear understanding of the business issues in order to represent the business. Coordinating information across departments and following up on inquiries. • Handled critical paths for departmental projects and assist in meeting deadlines, successfully passing the first FDA inspection of the company with no 483 and three years later the first COFEPRIS visit. • Provided financial management assistance ensuring that the budget tracker was maintained and up to date with weekly meeting. • Managed all corporate events and organization of PR relations for the Corporate image (CPI).

Office management Aurea Consulenti Associati SA (Lugano, CH) - Trust• Back office: support for the management practices with Swiss banks and foreign and suppliers (transfer, invoices), and trading.

Back office and Personal Executive Assistant of Vice President Operations Corporate, Senior Product manager and General CounselSorin SpA (Milano, Italy) - Pharmaceutical Company • Back office: performed several administrative activities and management of the office, varied activity for the general services, supporting and coordinating events, travels, transfers, and travel expenses. • HR support: Helped the HR manager with the first screening of resumes.

ManagerLinda, New York City - Restaurant• Manager in charge of the Italian alimentary orders: Contact with the suppliers, execution, and relative administrative activity for the restaurant. Organized company events.