Gaige Nixon Email & Phone Number

Brighton, Gb

Brighton, England, United Kingdom

As a Conference & Banqueting Manager, I bring a wealth of experience and expertise to orchestrating memorable events and banquets. With a strong emphasis on client satisfaction, I excel in meticulously planning and executing every detail, ensuring seamless event logistics from start to finish.In addition to my role in event management, I also co-oversee the Food & Beverage department, where I play a vital role in ensuring high standards of service and product quality. Furthermore, I actively contribute to bar and restaurant operations, leveraging my industry knowledge to enhance guest experiences across all facets of the establishment.My proactive approach, coupled with keen attention to detail, enables me to anticipate and address challenges effectively, ensuring smooth event execution and exceptional guest satisfaction. Through collaboration with cross-functional teams and stakeholders, I foster a cohesive environment that promotes success and drives positive outcomes.Continuously seeking opportunities for improvement and innovation, I stay abreast of industry trends and best practices, implementing strategies to elevate our offerings and exceed client expectations. With a passion for delivering exceptional experiences and a commitment to excellence.

Brighton And Hove, England, United Kingdom

As a Reservations Agent with extensive experience and proficiency in utilizing industry-leading tools such as Opera PMS, SiteMinder, and various booking agents, I am responsible for seamlessly creating and managing reservations. With a strong focus on delivering exceptional customer service, I ensure that every guest's reservation experience is outstanding.I possess a deep understanding of individual and group reservation processes, allowing me to efficiently handle diverse booking requirements. From accommodating special requests to coordinating complex group reservations brought in by the Meeting & Events department, I meticulously record and flawlessly execute all details.Maintaining accurate and up-to-date reservation records is a priority, and my proactive approach enables optimal room inventory management and revenue generation for the hotel. Swiftly and effectively resolving guest inquiries, concerns, or issues related to their reservations is another aspect of my role, fostering a positive guest experience.Collaboration with internal teams, including Front Office, Sales, and Revenue Management, is vital to maximize occupancy and revenue opportunities. Continuously staying up-to-date with industry trends and best practices enhances my reservation management skills, ensuring the highest level of service for our guests.

Brighton

In my role as the Acting Food & Beverage Manager at The Old Ship Hotel, Brighton, I go beyond operational excellence by spearheading comprehensive training initiatives. I am dedicated to developing and nurturing the skills of our team in the restaurant, bar, and conference/banqueting departments. From onboarding to ongoing skill enhancement, my focus on training ensures that our staff delivers impeccable service, stays updated on industry trends, and thrives in a supportive learning environment. Committed to fostering a team that excels in hospitality.

Brighton, England, United Kingdom

The Night Auditor is responsible for performing end-of-day banking procedures for the hotel, as well as overseeing the night porters to ensure the cleanliness and upkeep of the premises. They handle financial transactions, reconcile sales ledgers, and provide exceptional customer service to guests during the overnight shift. The Night Auditor also monitors security and safety protocols and effectively communicates with other departments. They play a vital role in maintaining the hotel's standards and ensuring guest satisfaction.

Brighton, England, United Kingdom

Execute all necessary responsibilities to ensure seamless preparation and service for restaurant, bar, and conference and banqueting events, while adhering to the hotel's standards. Foster positive customer relationships by providing exceptional service at all times. Maintain cleanliness and orderliness of food and beverage areas. Efficiently manage a diverse team of up to 60 staff members, coordinating various events, services, and staffing needs across three F&B departments, serving large numbers guests. Additionally, I have acquired training in reception, night operations, end-of-day banking audits, housekeeping, and duty management. Proficient in utilizing systems like Opera PMS, Simphony POS, and MS Office.

Brighton, United Kingdom

Brighton, England, United Kingdom

Catering And Hospitality L1, Restaurant, Culinary, And Catering Management/Manager, Distinction

Gcse, 3D Design