Take full responsibility of the team members (total team member count is 30),Handling their quality role responsibilities and appraisal/rating, Take L1 level engineers interviews, all shift roster management.Troubleshooting & fixing desktop Network related L2 Level issues. Track escalated issue with Central IT Team.Send communication to operations team of the issue reported. Provide hands on support to VIP users when needed.Send communication on upcoming activity that would be performed at the site.Handling & maintaining daily, weekly and monthly reports.

Laptop Desktop & Accessories PAN India IT Asset Allocation, Create Gatepass returnable non- returnable for Tracking Material, AM Tool (Asset Management tool) inventory, OTRS (Ticket tool) update, Weekly allocation report, IMAC Follow-up, Vendor Management – Quotation, Delivery, and Repairing.

FinnOne banking application support for CAS/LMS User id creation/deletion, giving ids role & responsibilities, EOD/BOD, Metadata from SQL Query.Deskside Support, IT Procurements, Software Installation, IT Asset Control, Branch IT Requirements Management, Backup Management, Windows OS, Mail Exchange Configuration/Office 365 Admin, Printer issue Troubleshoot, Access Control Software Management, MACOM Attendance Software Support, Managing IT Infra, Network and Applications, Vendor Management, Incident Management, IT Security, Day to Day IT Operation & etc

Field Engineer - support for Manappuram & Axis Bank)