Devendra Gaikwad Email & Phone Number

Pune Area, India

1. Level 3 NetBackup Administration of customers in a team spread across US and India. I am part of Veritas – Managed Backup Services which provides dedicated support to our customers 24x7 with the help of world class NetBackup experts.2. Handling large backup environments of big customers like Toyota and Symantec.3. Worked on NetBackup Appliances 2.6.x , 2.7.x4. Worked on various Backup related Windows Server OS issues like VSS, process hung, memory leak, performance tuning, DNS, DFSR, Active directory granular restore.5. Worked on Ms-Exchange backup and restore issues.6. Worked extensively on VMware backup, restore and configuration issues. VMware policy creation and modification. Have also installed and set up VMware backup host for the migration of client servers from traditional file system backup to VMware backup.7. Worked with NetBackup 6.0 to 7.7 in large environments on both Unix and Windows Servers which had both Tape Drives and Data Domain.8. Involved in installation, configuration, upgrading, patching and troubleshooting on Master, Media and clients servers.9. Involved with 24/7 on-call support rotation.10. Responsible for troubleshooting daily backups issues (Over 400 policies and over 10000 heterogeneous client servers)11. Worked on tuning backup policies.12. Worked on Flash backups and VMWare backups.13. Worked on SLPs and duplications.14. Worked on Exchange Backup/restore issues.15. Possess excellent knowledge about system state backup troubleshooting.16. Performed data restoration processes17. Participated in disaster recovery/system recovery exercises.18. Worked on backup documentation procedures for the Level 2.19. Trained lower level support (L1 team) to handle certain backup functions and issues.20. Worked on Oracle/SQL backup issues as well.21. Maintained Client’s RPOs and RTOs expectations.22. Resolving all Incidents within SLA timeframe.

Pune Area, India

 Level 2 NetBackup Administration of customers in a team spread across US and India. I am part ofVeritas – Managed Backup Services which provides dedicated support to our customers 24x7 with thehelp of world class NetBackup experts. Handling large backup environments of big customers like Toyota and Symantec. Worked on NetBackup Appliances 2.6.x , 2.7.x Worked on various Backup related Windows Server OS issues like VSS, process hung, memory leak,performance tuning, DNS, DFSR, Active directory granular restore. Worked on Ms-Exchange backup and restore issues. Worked extensively on VMware backup, restore and configuration issues. VMware policy creation andmodification. Have also installed and set up VMware backup host for the migration of client serversfrom traditional file system backup to VMware backup. Worked with NetBackup 6.0 to 7.7 in large environments on both Unix and Windows Servers which hadboth Tape Drives and Data Domain. Involved in installation, configuration, upgrading, patching and troubleshooting on Master, Media andclients servers. Involved with 24/7 on-call support rotation. Responsible for troubleshooting daily backups issues (Over 400 policies and over 10000 heterogeneousclient servers) Worked on tuning backup policies. Worked on Flash backups and VMWare backups. Worked on SLPs and duplications. Worked on Exchange Backup/restore issues. Possess excellent knowledge about system state backup troubleshooting. Performed data restoration processes Participated in disaster recovery/system recovery exercises. Worked on backup documentation procedures for the Level 2. Trained lower level support (L1 team) to handle certain backup functions and issues. Worked on Oracle/SQL backup issues as well. Maintained Client’s RPOs and RTOs expectations. Resolving all Incidents within SLA timeframe.