Gail Anders Email & Phone Number

2800 Campus Dr. Suite 135, San Mateo, Ca 94403

Works as a part of the training team to create and deliver courses to clients and partners throughout the world with the US being the primary location. As this is a customer facing role, it my responsibility to build relationships with all tiers of the organization from management to end user. Utilize my previous training document creation experience. Conduct end user training courses at the client's sites in USA and ROW when necessary. Designing and developing supporting course documentation. Provide internal training within the organization. Responsible for maintaining and developing course training manuals, Pre-course preparation and preparation of course data.Nlyte is a wonderful family oriented company with excellent benefits.

Charlotte, North Carolina Area

Assist customers with the development of Bots that self-analyze their performance and present never-before-seen intelligence on automated processes. Assist customers in being able to automate a wide array of business processes using web-based and cloud-based programs. Work with Sales, Services, Support, Marketing and Product Management in the creation and delivery of training to ensure all new and tenured personnel were fully trained on products, service offerings, and product positioning. Provide new hire and advanced training for all Sales and Service employees. Ensure all training materials are up to date, easy to locate, and properly organized. Make sure that the training strategies align with organizational learning objectives. Manage multiple projects and training initiatives at one time. Design and facilitate live customer-facing webinars covering a variety of topics. Design and develope interactive and engaging on-demand customer-facing webinars and workshops. With Automation Anywhere I collaborate with Marketing to design and develop market, product and solutions training materials. Understand the RPA industry, current trends, practices and uses of technology in enterprise level business processes. Maintain knowledge necessary for training both legacy products and newly developed products. Conduct needs assessments and confer with managers to identify skills gaps and develop appropriate training programs and interventions to meet the needs of the organization. Skilled in delivering training both synchronously (onsite and virtual) and asynchronous. Proficient in building engaging asynchronous training utilizing a variety of tools.

Worked part-time (REMOTE in Charlotte, NC) building computers, training end-users &; technical support. Provided desktop computer repair, software installation and hands-on training, wireless LAN setup, router & firewall configuration, computer network installation. Applications used: Win XP, Vista, Win 7, Office 2007, any additional software which the customer purchases for installation such as: Dreamweaver, Photoshop, CorelDraw, RoboHelp, Captivate, Authorware, Flash, RoboDemo. Hardware used/installed: Motherboard, modem, Ethernet card, USB Adapter, PCI adapter, sound card, video card, harddrive etc.

Plano, Tx

International trainer that provided knowledgeable information to end users regarding product updates and new features for Change Management System. Demonstrated product knowledge to all levels of management and corporate directors. Travel to India, Australia, Dubai and US stated to deliver expert knowledge to train the trainers. Identified and addressed learning needs by applying the ADDIE method of instructional design. Worked with upper management to test product usability and software enhancements. Validated documentation for errors and language comprehension. Helped to re-enter customer request that failed during product go live attempt. Provided technical knowledge as needed to staff to help resolve any issues that my expertise was needed.

Worked as a consultant for Xerox Corporation conducting customer onsite and remote product training and/or demonstrations on the following products: Xerox FreeFlow Web Services; Process Manager; Output Manager NowPrint and XMPie uDirect Studio. This training includes network server setup validation, assisting the customer with a total of 3 customized web-to-print solutions and configuration. The basic onsite training is a total of 4 days on hands training in a classroom environment. Training involves the configuration of several output devices, pricing and a customized skin/website completely functional upon completion of training. The remote customer training consists of 6 day with 4 hour sessions using a similar module for completing the tasks. My travels consist of approximately 3 weeks per month for a minimum of 4 days. Technical support is also provided as needed. Also provide document testing on various Xerox output devices.

Provided beginner, intermediate and advance training for the hospital staff as they made the transition from WordPerfect to Microsoft Office products. I developed the entire training curriculum, schedule and handouts used during training. Conducted lunch and learns twice a month to target critical areas of learning deficiencies. I provided 4 hour daily training sessions in a classroom environment. I also provided 2nd level technical support and expertise on the office products to help the users to become proficient.

Install SellWise hardware/software on POS J2 and Dell computers. Train National Supply Scout Shops & Councils on use of SellWise software throughout the US. Provide technical support & training on all Office 2003 products for the National and Council offices. Provide system administrator services for ElementK on-line training. Deliver Sr. level technical support for Helpdesk. Utilize Crystal Information Mapping software to help Scout Executives to plan and manage projects. Also assist training staff to plan and deliver inspired courses. Crystal software allows me the ability to help students to learn new subjects and pass exams. Developed and trained Helpdesk on Customer Care skills. Create & administer all presentations for the ISD quarterly meetings. System Manager training (developed courses & custom templates for ease of use). Conduct training course on Kyocera Network (printer, copier, fax, email & scanner) machine. Develops, designs, and creates graphics for multimedia educational materials. Develop structured WBT programs for both internal and external customers. PowerPoint, Excel, Word and Access, are the tools I used to create standard templates for course development. Provide programming support of Learning Management System (LMS) over BSA Intranet/WAN.

International training for startup sites in Canada and India. Developed instructor and student manuals for Customer Service courses. Provided hardware computer assembling, detailed software configuration and troubleshooting skills on Dell computer hardware components for helpdesk support in Canada. There were approximately 25 students per class. Each class was 3 weeks. For a startup site in India, I provided troubleshooting training on HP DeskJet printers. I trained 15 students per class on Customer Care and hardware/software troubleshooting. PowerPoint, Excel, Word and Access, are the tools I used to create standard templates for course development.

Provided and developed training courses and implemented training for H&R Block TaxCut 2002 software. I provided on going training/Customer First, Dell hardware and PC troubleshooting. Designed/implemented a training program for Customer First Workshop. I provided technical support to Dell hardware customers. Utilized MindManager information mapping software to establish assessments which assisted in student learning curve. I also supported Lotus suites & Fox Pro.

Administered strong technical support for technicians using Compaq and Toshiba Laptops. Assisted team members with hardware/software compatibility. Customer complaint letters and irate customer calls were my responsibility to resolve. Rendered on-going technical/strategic research, testing and training to support senior technical staff.

I provided personnel support for over 12,000 employees. I was responsible for provided technical expertise, training, coaching and troubleshooting for Xerox Human Resource Consultants. Designed and implemented training courses for training new HR reps. Expertise in analyzing performance issues, assessing training needs, selecting instructional strategies, and designing effective program materials.

Managed a team of 10 Reps who supported Xerox technicians with proprietary software. Delivered performance reviews and developed Team Goals program. Member of an ongoing training and development QIT Int'l. I had a proven track record in managing complex training projects, including the development and implementation of interactive multimedia programs and training for computer system conversions. Designed, piloted and installed a performance management system. I created example individual performance measures. I created management training courses on Negotiating Performance Standards, Interpersonal Skills, and Appraising Performance. I assisted customers with payroll and benefits issues. I designed a training package for the Xerox HRC reps. to ensure ease of PC use.

Education record

Education record

Education record

B.S, Business Administration

Education record

Xerox Lean Six Sigma (Yellow Belt) 2007

Local Systems Administrative

Education record

A.A, Business Communication