Gail Atkinson's Location
Phoenix, Arizona, United States, United States
Gail Atkinson's Contact Details
Gail Atkinson work email
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Gail Atkinson personal email
n/a
About Gail Atkinson
• Over 11 years’ experience in computer software and hardware support• Ability to explain technical terms in non-technical environments• Ability to complete projects and assignments on-time and within budget• Able to perform tasks independently and as a team member• Enthusiastic, personable, confident, helpful, compassionate and detail oriented• Excellent verbal and written communication skills
Gail Atkinson's Current Company Details
Desktop Support Engineer at Symphony Teleca
Gail Atkinson Work Experience Details
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Desktop Support EngineerSymphony Teleca Aug 2013 - Sep 2016Phoenix, Arizona• Provide second level IT support to internal users in the Phoenix, AZ facility as well as those in PA and NJ• Perform administrative functions such as adding, deleting, moving users, granting rights to various accesses via Active Directory• Imaging and setting up both new and replacement PCs and laptops for users• Troubleshoot all users' IT related problems both over the phone and in person• Log trouble tickets and create Knowledge Base files from those tickets utilizing The Summas systems• Assist in process and procedure improvement for the Desktop Support Department -
It Facility Desktop Support EngineerBanner Health May 2013 - Aug 2013Phoenix, Arizona• Primary role is deploying Windows 7 to Windows XP desktops and laptops at assigned medical campus • Ownership includes full migration support via exceptional customer service covering all departments • Pre-migration includes contacting end users, scheduling appointments, completing software inventories, verifying software compliance, and backing up user’s personal files• Post-migration includes end user instruction, verifying peripheral operations and first-line response to reported issues. Team environment requires multi-department communication, tracking and reporting of progress, obstacles and resolutions -
Independent Business OwnerSelf-Employed - Ebay Sales Jan 2012 - Dec 2012Phoenix, Arizona Area• Researched the market for products. Purchased products for my online store• Created sales web pages using Microsoft Frontpage and/or Macromedia Dreamweaver• Invoiced, packaged and shipped products to customers as ordered in a timely fashion• Managed A/C and A/P. Followed up on orders with customers to ensure a smooth and satisfactory transaction. Maintained inventory and replenish supplies as needed
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Business Systems AdministratorSchuff Steel May 2011 - Sep 2011Phoenix, Arizona• Was in charge of the company’s barcode scanners at sites throughout the country, which includes hardware and software setups, updates push through LAN & WAN, testing and deploying of new scanning software • Acted as Level 2 support and utilized a remote control program called VNC as a tool to access scanners and users’ PCs to troubleshoot issues• Maintained and updated scanners database on MS Access and ran reports using SQL queries as needed• Provided both hardware and software training to new construction personnel• Assisted the Networking team in troubleshooting scanners’ connectivity issues• Assisted the Director of Business Systems in updating steel construction project models using Tekla BIM (Building Information Model) -
It Support SpecialistScottsdale Unified School District Feb 2009 - Apr 2011Scottsdale, Az• Performed IT software and hardware Desktop PCs and laptops support for teachers and staff• Installed and troubleshot various software issues such as Microsoft products and educational programs for teachers and school staff• Installed and repaired computer hardware including CPUs, printers, scanners, and copiers• Installed and set up audio/visual equipment such as Interactive SMART Boards, ceiling projectors, document cameras, and sound enhancement systems• Performed workstation imaging, software installation, & roll out of Windows XP to Windows 7 • Assisted the Networking team in troubleshooting on-site LAN, WAN, IDF and MDF issues -
Systems Administrator For Design And ConstructionBanner Health Feb 2007 - Sep 2008Phoenix, Arizona• Assisted the Vice President of Design & Construction in implementing, deploying and organizing staff training of the e-Builder web-based software (an accounting & project management program used by the department)• Worked closely with e-Builder programming team in improving the program as well as finding solutions to the program’s problems, and offered suggestions on improvements• Coordinated and conducted e-Builder trainings to Design & Construction staff• Maintained department’s intranet web site as well as updated it with the most current information on procedures, forms, rules & regulations• Researched and purchased computer software and hardware for the department• Provided IT support for the department’s staff on-site issues
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It Support Specialist & Call ManagerEnterprise Technology Services Feb 2004 - Feb 2007Phoenix, Arizona• Managed staffing of IT hardware on-site technicians for the Banner Health account• Provided IT phone assistance for the Banner Health’s Support Desk• Paged out trouble tickets to the hardware technicians and monitored work progress of those tickets• Assisted the technicians in clearing, stopping and restarting print queues in MS4, Cerner, Healthquest, and HP Print Appliances• Prepared billing reports for ETS to present to Banner Health director at the beginning of each month• Interacted with Banner managers as well as ETS managers to ensure smooth day-to-day operations• Coordinated deliveries of hardware parts between facilities• Performed Administrative Assistant duties for the Banner IT Program manager -
It Phone Support SpecialistCompucom Sep 2000 - Apr 2003Phoenix, Arizona• Provided computer phone support for customers such as ADP Sales Team, Blue Cross Blue Shield, and McDonald’s Restaurants. • Assisted in the installation and configuration of many software applications including:• Helped solve various ADP’s customized application problems such as Saleslogix, ReportSmith, and Maestro• Installed and configured as well as password reset for the Cisco VPN• Assisted in configuring the network configuration for the new hires• Troubleshot various desktop/laptop computers and printer problems• Accurately logged Call and Case tickets in the Vantive system• Input troubleshooting procedures in the Primus Technical database to create future references for other technicians. Assisted in the New Hire Training
Gail Atkinson Skills
Windows 7
Computer Hardware
Educational Technology
Active Directory
Computer Software Training
Microsoft Office
Web Applications
Handheld Computers
Barcode Scanners
Windows 7 Migration
Healthcare
Lan Wan
Smartboard
Projectors
Software
Vnc
Ms4
Cerner
E Builder
Maestro
Adp Reportsmith
Vantive
Microsoft Exchange
Cisco Vpn
Desktop Application Support
Help Desk Support
Remote Desktop
Remote Access
Remote Troubleshooting
Clerical Skills
Purchasing
Microsoft Word
Microsoft Excel
Outlook
Microsoft Access
Design And Construction
Ms Sql Querying
Saleslogix
Hp Print Appliances
New Hire Training
Help Files
Internet Browsers
Ebay Sales
Invoice Processing
Unit Assistant
Public Schools Technology
Laptops
Desktop Computers
Comptia A+ Certification
Gail Atkinson Education Details
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Information Technology -
General Studies
Frequently Asked Questions about Gail Atkinson
What is Gail Atkinson's role at the current company?
Gail Atkinson's current role is Desktop Support Engineer at Symphony Teleca.
What is Gail Atkinson's email address?
Gail Atkinson's email address is ga****@****eca.com
What schools did Gail Atkinson attend?
Gail Atkinson attended Devry University-Illinois, College Of Lake County.
What skills is Gail Atkinson known for?
Gail Atkinson has skills like Windows 7, Computer Hardware, Educational Technology, Active Directory, Computer Software Training, Microsoft Office, Web Applications, Handheld Computers, Barcode Scanners, Windows 7 Migration, Healthcare, Lan Wan.
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Gail Hardaway
Manager Of Admissions And Registration At University Of South Carolina School Of Medicine GreenvilleGreenville, Sc4vcom.edu, presby.edu, carolinas.vcom, sc.edu2 +186490XXXXX
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