Gail Castello Email & Phone Number

Mission Viejo, California, United States

-Answer phones using proper etiquette and respond to routine requests for information or transfer calls to the appropriate department as required.-Schedule appointments and maintain calendars.-Respond to email requests for assistance and information.-Conduct orientation appointments for new members, introducing them to the Lake facilities, and giving an overview of the amenities as well as the rules and regulations.-Collect member contact information, grant deeds, lease agreements, and proof of residency documents.-Accurately enter all information into the HOA database and scan and upload all documents.-Support Accounting Department by collecting in-person and over the phone assessments dues and transfer fees and updating their accounts. -Help members register online accounts and set up automatic payments if desired.-Assist landlords and property managers in transferring membership to tenants, explaining the procedure, and processing the required paperwork.-Review work, checking for completeness and accuracy, and that all documentaion has been scanned to the appropriate accounts in the membership database.

Burbank, Ca

-Analyzed environmental samples for volatile organic compounds by Gas Chromatography and Mass Spectrascopy according to EPA protocols and Laboratory SOPs.-Operated, calibrated, and maintained laboratory instruments to ensure quality results.-Prepared all calibration standards and maintained adequate inventory of reagents and supplies.-Reviewed data and reported results in Laboratory Information Management System database.-Trained new analysts on all aspects of analysis, data calculations, and reporting.

Woodland Hills, Ca

-Performed chemical and microbiologic analysis of water samples.

San Diego, Ca

-Performed technical review of laboratory reports for accuracy and completeness. -Confirmed accuracy of reported data against actual raw data. -Reviewed quality controls and confirmed compliance with quality assurance program. -Wrote Quality Assurance Plans and Data Management Plans for project teams.

Glendale, Ca

Volatile Organics Department (2 years)-Analyzed environmental samples by Gas Chromatography.-Calibrated, operated, and maintained laboratory equipment.-Calculated and entered data in the Laboratory Information Management System database.General Chemistry (2 years)-Performed physical and chemical analysis of water and soil samples.-Prepared reagents, and calibration standards according to EPA protocols.-Ordered chemical standards, reagents, and supplies as needed.-Maintained accurate logbooks and hardcopy files.Microbiology Department (6 months)-Analyzed water samples for the presence of bacteria by direct plate count, multi-tube fermentaiton, and membrane filtration methods.