Gail Duncan Email and Phone Number
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Marketeer, graphic designer, social media so and so. Expert in designing for print. I started off designing flyers for pubs and nightclubs, learnt about business in a printing.com studio and now provide support for our network of print resellers. Ask me anything - I love to help.
Marqetspace - The Trade Printer
View- Website:
- marqetspace.co.uk
- Employees:
- 7
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Support Team ManagerMarqetspace - The Trade Printer Apr 2019 - PresentManchester, United KingdomMarqetspace is an online trade printer, working exclusively with design and print companies. It offers eclectic mix of full colour print ideas, with over 50 combinations of paper types from lightweight 80gsm up to 700gsm for unrivalled gravitas. Our core range is lithographically printed with a broad range of print finishes including spot gloss, foil and embossing.We've also got lots of inspired ideas to complement your in-house production. Fabric exhibition display stands, furniture, signage & wall graphics and more.A great opportunity to share my knowledge and experience with others in a more official leadership position. I find it extremely satisfying to support my peers as well as customers at Grafenia, a multinational SaaS and print company.Responsibilities:Spearheading the delivery of exceptional customer experience;Analysing, reviewing and improving performance for a team of up to 8 people;Setting and measuring monthly KPIs, including service-level agreements and sales targets;Conducting regular 1:1s to aid development and understand employee wellbeing;Overseeing PR campaigns, customer relations and social media;Resolving escalated issues.
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Customer Support & MarketingMarqetspace - The Trade Printer Apr 2014 - Apr 2019Manchester Area, United KingdomMember of the founding team of Marqetspace, a new brand channel from Grafenia aimed at print re-sellers. My end-goal was ‘to make ordering print as easy as possible’. The venture went from a standing start to generating an annualised monthly run rate of revenue in excess of £1 million within one year.ResponsibilitiesBuilding the Marqetspace brand and shaping the customer service framework;Supporting users of the website and field account managers across the UK;Development of the central support team in Manchester;Responding to customer enquiries and managing their expectations via phone, email, Zendesk & Zopim webchat.Developing processes to help the team deal with enquiries more efficiently using these tools;Making daily commercial decisions to resolve customer issues within the best interests of the company;Liaising with senior management, finance, marketing, production, developers and suppliers to improve our user experience;Designing and scheduling weekly e-shots using Mailchimp;Ownership of marqetspace.com including creating landing pages for products and services.
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Marketing ExecutiveGrafenia Plc Apr 2007 - Apr 2018Manchester, United KingdomWhilst my previous role had been mostly graphic design, my move into the marketing department at Grafenia head office improved my copywriting and allowed me to learn new skills in social media.Responsibilities:Designing mailers and posters for monthly printing.com offers for customers. Communicating offers to franchisees and partners.Managing brand conformity within head office and designs created by printing.com franchisees.Copywriting and photography for products, brochures and websites. Adapting graphics to be used on websites, e-shots and blogs.Ownership of social media channels including Facebook, Twitter and Google+. Creating website content and writing blogs.Writing adverts for Google AdWords including display and remarking.Reviewing campaigns and initiatives using Google Analytics.Updating and creating new pages for websites using Wordpress.Promoting the company’s additional channels: BrandDemand, w3p and Marqetspace, alongside printing.com;Writing documentation for new products and processes. -
Design ExecutivePrinting.Com Apr 2003 - Apr 2007ManchesterDuring my time in the ‘leisure division’ of printing.com my role initially involved designing flyers for pubs and clubs around the UK including the likes of Brannigans, Mitchell & Butlers and The Ritz, Manchester, Later I changed roles and worked in the Trafford Park studio taking briefs and creating innovative design for a wide range of clients in the local area and beyond. I really enjoyed the diversity of work which meant that the design was challenging and varied. -
StewardShowsec 2000 - 2002Sheffield, United KingdomGeneral Stewarding based in Sheffield but worked all around the UK including the Commonwealth Games in Manchester.
Gail Duncan Skills
Gail Duncan Education Details
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The Sheffield CollegeGraphic Design -
Stockport CollegeGraphic Design
Frequently Asked Questions about Gail Duncan
What company does Gail Duncan work for?
Gail Duncan works for Marqetspace - The Trade Printer
What is Gail Duncan's role at the current company?
Gail Duncan's current role is I make buying trade price print easy at Marqetspace - professional print buyers club.
What is Gail Duncan's email address?
Gail Duncan's email address is gd****@****-us.com
What is Gail Duncan's direct phone number?
Gail Duncan's direct phone number is +190435*****
What schools did Gail Duncan attend?
Gail Duncan attended The Sheffield College, Stockport College.
What are some of Gail Duncan's interests?
Gail Duncan has interest in Nice Food, Djing, Design, Day Trips, Cycling, Painting, The Great Outdoors, Motorbikes, Drawing, Small Dogs.
What skills is Gail Duncan known for?
Gail Duncan has skills like Graphic Design, Photography, Marketing, Email Marketing, Direct Mail, Brand Development, Logo Design, Corporate Branding, Adobe Creative Suite, Graphics, Direct Marketing, Indesign.
Who are Gail Duncan's colleagues?
Gail Duncan's colleagues are Lucy Williams.
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