- Respond to client queries via telephone and email- Schedule meetings and book venues- Keep clients’ files up-to-date; brief management team for meetings- Follow up referrals and contact potential clients- Liaise with external insurance and superannuation companies- Keep database up-to-date (X-Plan software)- Manage office inventory and monitor supplies

- Management of staff and volunteers to assist in the day-to-day running of the school canteen for approximately 950 students and staff- Rostering, management and training of staff and volunteers- Welcoming and orientation of new parent volunteers to make them feel welcome in the school community- Ordering of stock and management of product; introduced a computerized ordering system- Liaison with sales representatives and suppliers- Working to a tight schedule to deliver a quality service to the school community

- Coordinated events and functions including conferences, weddings and banquets- Oversaw set-up, service and pack-down of major events- Supervision, training and allocation of junior staff

- Welcomed guests to venue, managed check-in, check-out and reservations- Handled guest inquiries with a focus on exemplary customer service- Cash handling, including payment of accounts and maintaining a balance sheet