A detail & customer focused Learning and Development Specialist, with a wealth of operational knowledge, spearheading major training delivery across a UK wide audience. Has extensive delivery and people knowledge, combined with a core skill of facilitation, management of people and behavioural performance. Looks to drive and enhance performance through clear direction, feedback and coaching. Motivated by delivering results, with a constant focus on internal and external customer experience to enhance satisfaction. Employing an analytical and adaptable approach to produce results to high standards, in demanding business environments through the use of key performance indicators to drive results.Very strong communication skills underpinned by a high level soft skills background, along with an excellent knowledge of Sky systems and people.Thrives in a fast paced and constantly changing delivery department, seeking the best standards in a learning and development environment. An excellent collaborator across departments. Highly motivated, committed professional who actively role models company core values and behaviours while striving, at all times, to meet both business and personal goals.