• Answering screening and forwarding incoming calls to the appropriate locations.• Monitoring logbooks and creating badges for customers, new hires, and employees from other sites daily.• Performing and having attention to detail with clerical duties, photocopying, completing export reports, etcetera.• Monitoring entrance gate and security cameras to the building by monitoring and controlling access to the plant.• Activating and deactivating badges for visitors/contractors/employees for security and Federal Regulations compliance measures.

• Screen calls, make appointments, order supplies, schedule meetings. • File audits, utilize Excel spreadsheets, graphic presentations.• Ability to prioritize tasks and delegate to department heads and multi-task.• Manage weekly Executive Committee Voyage Reports and presentations.• Compile reports, audit, set schedules, appraisals, disciplinary forms to HR. • Schedule conference rooms for coordinating internal meetings.• Strong detecting and monitoring crew members for policy-violating SOP’s posting photos, abuse trends in workplace.• Managed weekly Power Point and Excel spreadsheets presentations for managers.• Ability to maintain confidentiality for guest’s and crew members information.• Prioritize tasks, delegate appropriately to ensure timely execution and completion.• Perform complex analytical reports from Power BI, KPI, NPS, and Medallia results.• Arranged & scheduled appointments, meetings, and assisting with events.• Organized and prepared files for auditing purposes.

• Lead and participated in a variety of fun filled Sports Deck and Cruise Director activities such as rock-climbing wall, Flowrider (FR Class), in-line skating, golf simulator, volleyball, basketball, golf course, ping pong, laser tag, shuffleboard, theme nights, and gangway.• Managed WWF (World Wildlife Funds) sales for donations and handling the inventory.• Recognized by guests for excellent customer service for physical and verbal interactions for service response.• Managed SOP’s Standard Operating Procedures to ensure that crew members and guests follow.• Served as Master of Ceremonies in Sports Deck activities, and Vitality programs ensuring guests a fun filled time.• Explained, lead, and demonstrated the use of the equipment for all venues and observed guests during activities to detect and correct mistakes.• Performed regular inventory of all equipment and supplies to determine if equipment requires replacement or repairs.• Responded to guest complaints in a considerate, professional, and positive manner.• Toke ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.• Participated in greeting and directing guests on and off the gangways when the ship has arrived in the ports of call around the world.• Detected policy violation content to ensure waivers signed correctly by guests

• Maximized sales growth by 15% with creative selling skills, to deliver an engaged experience to every customer.• Maintained current advertising and marketing initiatives by meeting $250-$500 daily quote.• Assisted customers with product selections, processing order returns in person or by phone, by applying my product expertise.• Strong communication with customer satisfaction feedback to store management concerning policies, product requests, or problems.• Maintained great customer satisfaction with returning and new customers on decor selections with my expertise.• Managed escalated customer feedback to store management concerning policies and/or product requests to resolve issues.• Actively participated in store meetings and training sessions.• Demonstrated a fundamental knowledge of computer technology skills, systems, and programs

• Coordinated operational & administrative youth programs for safe therapeutic atmosphere.• Managed SOPs to ensure that guests and children are following correct procedures no photos, no personal tablets in the area.• Trained new hires on the day-to-day team operations on the daily activities and safety for the children by monitoring room for security. • Managed youth documents for registration cards, incident reports, and assisted for Shore Excursions guests’ tours.• Executed inventory supplies and helped control departmental costs.• Delivered excellent customer service, trusted and safety measures for children while they are in the room.• Assisted as an escort for Shore Excursions for guests’ tours.• Internet Café Part-time: logged into Medallion Net website, trouble shooting, assisted purchasing internet package and online internet support for guests.• Captain Circle Host: coordinated events, administrated Loyalty Program, prepared invitations, menus, and delivered information to guests

(Formerly Endurance Insurance)• Trained new hires on the day-to-day team operations on the daily work. • Audited co-workers’ errors on their work and how to correct them.• Provided great customer service, processing rushes in timely manner.• Reviewed reports and provided administrative support to Underwriters. • Assisted with renewal policy preparation while working with Image Right and Guide Wire.• Pulling Loss Runs, CAB, and Experian reports for broker records.• Technical Assistant: learned page marking documents, entering manual premiums, gross sales, loss runs to prep submission for UA.• Provided administrative support to Underwriters, including assistance with renewal policy preparation.

• Claims in 24hr turnaround, verifying 1099 information with IRS.• Audited WC claims, research and requesting documents for claims.• Assisted Waiver Project verifying college students’ medical coverage.• Assisted with State Compliance Department medical coverage program.• Processed Payment Support, Global Marine & Foreign Claims, & medical bills.• Analyzed claims sent to resolution file for accuracy.

• Trained, managed new hires on the day-to-day work with great communication.• Assisted HR with new staff training and events to increase staff morale. • Processed insurance claims amounts to be reimbursed by TPA.• Resolved policy coverages issues, researched, and analyzed claims for correct information and accuracy.• Balanced payments for dollar amount not accurate for TPA, verified TPA’s large dollar amount, and over limits payments.• Responsible for verifying coverage for WC Claim losses.• Checked coverage on medical, legal, state & First Report of Injury.• Processed medical bills (HCFA 1500 forms, C-4 Dr. Narrative Reports). • Processed CAT Claims (Catastrophic) claims for claimants.• Responsible for training new employees in P&C and WC Claims.• Validated Property & Casualty and WC Claims before routing to adjusters for processing.• Delivering excellent customer service by processing claims within a timely manner.

• Trained new hires, managed client information, & acted as go-to for team. • Organized and prepared client files for auditing purposes. • Scheduled synchronized video conference meetings for attorneys.• Arranged & scheduled appointments, meetings, and assisting with events.• Researched and identified all entities involved with bankruptcy proceedings.• Ability to maintain confidentiality for customer’s information.• Strong critical thinking for legal regulations evolving policies for pleadings.• Prepared files for attorneys’ court cases.• Entered Data Entry information into Image Right program.• Ability to multi-task, work independently or on a team.