Software Analyst
Software Analyst specializing in requirements gathering and documentation for school district clients, adept at translating user objectives into comprehensive Functional Design Documents. •Collaboratively define user needs through meticulous mockup creation and detailed project documentation, ensuring precision in requirements and financial planning.•Efficiently manage project completion documentation, facilitating seamless initial development invoicing and annual maintenance fee processes.•Evaluate and respond to custom project requests received through Salesforce cases, demonstrating strong attention to detail, moving 50% of new cases into appropriate queues daily.•Engage clients to comprehend objectives, enabling clear project goals and purpose while presenting innovative core product solutions and effective workarounds.•Facilitate transparent communication by clearly outlining requirements gathering processes, project cost determinations, and development timelines, collaborating closely with developers to explore technical possibilities and align client visions with feasible solutions.