Gail Johnson's Location
Moncton, New Brunswick, Canada, Canada
Gail Johnson's Contact Details
Gail Johnson work email
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Gail Johnson personal email
n/a
Gail Johnson phone numbers
About Gail Johnson
QUALIFICATIONS:• Accurate, efficient, fast learner• Detail-oriented• Strong time management and organizational skills• Conscientious, trustworthy and loyal• Excellent written and verbal communication skills• Advanced knowledge of Microsoft Office products, specifically Excel• Proven ability to remain calm under pressure• Extremely flexible and able to juggle multiple projects, tasks and deadlines
Gail Johnson Work Experience Details
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Licensed Insurance AgentCumisMoncton, Nb, Ca -
Personal Lines UnderwriterThe Co-Operators Jun 2023 - PresentMoncton, New Brunswick, Canada -
Licensed Insurance AgentThe Co-Operators Jan 2018 - Jun 2023Moncton, New Brunswick, Canada -
Licensed Insurance AgentCumis Jan 2018 - Present
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Contributing WriterDodgers Nation Apr 2017 - Present
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Administrative Specialist - FinanceBrunswick News Inc. Feb 2016 - Sep 2017Moncton, NbUtilize extensive distribution and procurement knowledge and experience to interpret, analyze and report out on complex departmental results to various departments throughout the organizationCommunicate regularly with other departments to ensure alignment with company goalsWork closely with Project Managers to complete projects, continuously improve departmental processes, and maximize reporting output and efficiencyEnter requisitions and purchase orders for various departments throughout organization in a detailed, efficient and accurate mannerResolve discrepancies between purchase orders, receipts and invoices through expert use of JD Edwards and BaswareProcess non-PO invoices Responsible for vendor set-ups and change requests; maintain vendor information in JD EdwardsProduce various monthly reports and invoice coding for Finance (eg Aliant, Irving gas cards, ABC reports and ad lineage)Maintain relationships with high-profile suppliers, resolve issues and expedite payments when deemed necessaryWork with various internal departments to expedite approvals, process payments for suppliers, and provide spend history as requiredReport on monthly spending as requiredMaintain circulation data warehouse and departmental scorecards; back-up data and resolve discrepancies as requiredEnsure weekly phone verification for flyer delivery is completed and documented as per FDSA standardsManage Administration spending and inventory of office supplies at local site to maintain efficient, smooth operation Maintain strict confidentiality, strong sense of urgency and professionalism at all times -
Distribution Support SupervisorBrunswick News Inc. Jan 2013 - Feb 2016Moncton, Nb• Utilize extensive circulation knowledge and experience to interpret, analyze and report out on complex departmental results to various departments throughout the organization• Communicate regularly with other departments to ensure alignment with company goals• Work closely with Project Managers to complete projects, continuously improve departmental processes, and maximize reporting output and efficiency• Understand and use different technologies and tools to increase productivity and improve efficiency of projects• Complete various administrative tasks including payroll and purchasing for team• Conduct inter-departmental cross-training to ensure adequate staffing through the creation and documentation of standardized work instructions• Actively participate and seek to continuously improve employee engagement
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Distribution SupervisorBrunswick News Inc. Jan 2011 - Jan 2013Moncton, Nb• Resolved escalated complaints to the satisfaction of both the advertising and audience customers• Performance managed direct reports and carrier workforce with aligned metrics and timely communication• Responsible for recruiting and retention of carrier workforce• Responsible for creating action plans to meet and exceed assigned KPI targets• Ensured personal and team compliance with all standard policies and processes• Communicated regularly with other departments to ensure alignment• Completed various administrative tasks including payroll for team• Lead team daily management and reporting activities using aligned departmental KPIs • Actively participated and sought to continuously improve employee engagement
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Team Leader, Customer Care And RetentionBrunswick News Inc. Jan 2009 - Jan 2011Moncton, Nb• Conducted Daily Management meetings with team of 12-15 inbound call centre agents to help identify KPI and performance gaps• Analyzed Key Performance Indicators and set SMART goals accordingly• Conducted regular PEP talks and Performance Reviews• Developed business strategies to retain and acquire customers • Continually improved process using Six Sigma Lean strategies• Participated in several Process Improvement projects
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Team Leader, Telemarketing And Insert VerificationBrunswick News Inc. May 2008 - Jan 2009Moncton, Nb• Ensured departmental sales targets were being achieved• Conducted Daily Management meetings to identify KPI and performance gaps• Analyzed Key Performance Indicators and set SMART goals accordingly• Developed business strategies to retain and acquire customers • Conducted regular PEP talks and Performance Reviews• Developed business strategies to retain and acquire customers
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Team LeaderSykes Assistance Services Nov 2003 - May 2008Moncton, Nb• Enforced, promoted and coached established call center metrics, service delivery standards and company policies and procedures.• Developed and motivated a team of Customer Assistance Representatives (both in-house and Agents at Home) to ensure call centre metrics, service delivery standards and company Policies and Procedures were achieved.• Resolved escalated and complex customer calls and queries.• Managed staff and call center in the absence of an on-site Senior Team Leader. • Maintained Intra and Inter Departmental Communication and Work Flow Process.• Maintained Technical / Product Knowledge by handling calls one hour per week, participating in educational workshops/classes and in-house training, reviewing trade journals, periodicals, training binders and materials.• Organized and hosted interactive monthly team meetings to promote team dynamics, review company procedures, call flow procedures and team performance.
Gail Johnson Skills
Account Management
Process Improvement
Team Building
Customer Service
Coaching
Team Leadership
Sales Management
Strategic Planning
Recruiting
Salesforce.com
Logistics
Troubleshooting
Business Analysis
New Business Development
Sales
Microsoft Excel
Training
Change Management
Leadership
Negotiation
Management
Time Management
Team Management
Business Strategy
Microsoft Word
Sales Operations
Forecasting
Operations Management
Inventory Management
Employee Relations
Purchasing
Project Management
Leadership Development
Vendor Management
Analysis
Crm
Performance Management
Marketing Strategy
Project Planning
Employee Training
Teamwork
Human Resources
Six Sigma
Call Centers
Customer Retention
Social Media Marketing
Gail Johnson Education Details
Frequently Asked Questions about Gail Johnson
What company does Gail Johnson work for?
Gail Johnson works for Cumis
What is Gail Johnson's role at the current company?
Gail Johnson's current role is Licensed Insurance Agent.
What is Gail Johnson's email address?
Gail Johnson's email address is ga****@****tors.ca
What is Gail Johnson's direct phone number?
Gail Johnson's direct phone number is +150622*****
What schools did Gail Johnson attend?
Gail Johnson attended Mount Allison University.
What are some of Gail Johnson's interests?
Gail Johnson has interest in Volunteering, Curling, Baseball, Reading, Walking, Health.
What skills is Gail Johnson known for?
Gail Johnson has skills like Account Management, Process Improvement, Team Building, Customer Service, Coaching, Team Leadership, Sales Management, Strategic Planning, Recruiting, Salesforce.com, Logistics, Troubleshooting.
Who are Gail Johnson's colleagues?
Gail Johnson's colleagues are Marcie Vandesype, Karen Hornby, Branka Kovacevic, Barb Henriques, Jyoti Purba, Vanessa Paula, Ken Kreba.
Not the Gail Johnson you were looking for?
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1ucalgary.ca -
Gail Johnson
Retired Chief Human Resources Officer - Royal Canadian Mounted PoliceGreater Ottawa Metropolitan Area4rogers.com, rcmp-grc.gc.ca, forces.gc.ca, hrsdc-rhdcc.gc.ca -
2gmail.com, createastir.ca -
Gail Johnson
Design & Delivery Manager At Government Of Newfoundland And LabradorGreater St. John's Metropolitan Area -
Gail Johnson
Occupational Therapist And Owner Of Mind In Motion, Occupational Therapy. Learning To Move, Moving To LearnKamloops, Bc
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