Gail RobertsI consider myself very lucky to be the owner of Whitegates West Derby and Huyton. I have been in the Estate Agency business since 1989, and thoroughly enjoy my job today, as I did back then when the average UK property price was £60000 and George Michael wrapped up his Faith Tour. I have a compelling vison to ensure that my agencies are considered to be the No.1 choice employer in our marketplaces. I am driven to ensure that my team are highly motivated, trained, developed, and rewarded. This then ensures that that they will be in the best position to deliver outstanding levels of customer service to our clients. I invite everyone to check what our customers think about us, by searching for our Google reviews. I know that our existing customers are potentially our best marketing tool, as they will share their experiences with family and friends. Consequently, exceeding their expectations with service and technology, is imperative to achieving my vision.We have some non-negotiable team values that we all live by. First and foremost is that of HONESTY & INTEGRITY to all our colleagues and our clients. Secondly, we demonstrate total CUSTOMER FOCUS to ensure we continually, put ourselves in our customers shoes, in what is, by its very nature quite a stressful time in their lives. It is massively important that we all work closely as a team and ensure that TEAMWORK lightens the load and ensures seamless service. We also develop our team members so that they can take full OWNERSHIP of the majority of queries that are presented to them. This is so that we don’t need to continually seek the answer from another person, we are your local property experts. Last and by no means least is we all have a PASSION for what we do, we love helping people and we also love developing our skills continually so that we can be the best that we can be.