Gail Shaffer Email and Phone Number

Partnered with the consultants team from Accenture for the new ServiceNow tool roll-out to replace the current HR employee center tool used by employees across the global.• Developed the strategy for testing each of the six phase that would be rolled out to the employees with 2 successful go-lives.• Acquired testers and script writers from the business to perform the required steps needed for the roll-out.• Developed training material, tracking tools of scripts, tracking tool for defect resolution, and templates for creating test scripts that were used by the testers and script writers.• Conducted daily and weekly update calls with testers, script writers and key users.• The new ServiceNow Tool was developed on an HR platform that could be expandable/enterprise wide to be utilized by ITSM and marketing services to roll-out at a later date.• Delivered on time and within budget the new management solution tool to transform HR service delivery by establishing three regional employee service centers that receive and process HR requests from employees, managers, HR, payroll, and other business partners across more than 40 countries

As the Tech Specialist overseeing SHARP, SuccessFactors, UltiPro and Workscape for the North America employees (over 10K employees within the U.S. and Canada).* Managed the security administration for granting access to the applications/tools.* Conducted SOX compliance audits between the HR Personnel system and the Payroll system.* Maintained a strong relationship within all HR functional domains. business leaders, employees and 3rd party vendors.* Conducted and developed training material for new applications, how to run reports out of SAP, and changes to systems or tools.* Liaise with the 3rd party providers to ensure accountability and timely turn-around with employees.* SME for SAP reporting both PA & OM data.

Lead a team of 3 HR Specialist to deliver excellent HR Processes to the business. * Audited and monitored the workloads and redistributed as appropriate for the team. * Worked as an ambassador for HR systems and demonstrated in-depth knowledge of functionality scope. * Liaise with 3rd party vendor with issue resolution and enhancement requests, accountable to contractual SLA's in the areas of Contact Center and Knowledgebase and to ensure clarity and understanding of SHARP (SAP) processes and impact to downstream systems. * Managed change request for SHARP (SAP) development requests related to the Contact Center or Knowledgebase. * SME for SHARP (SAP) reporting for both PA & OM data. * Maintained strong internal relationships within the HR functional domains of Compensation, Benefits, Payroll, Recruiting, HR Business Leads, HR Coordinators, and Learning & Development teams. * Developed and implemented a robust onboarding and induction plan for new specialist, train/retrain, coach and guide team to adhere to harmonized HR processes and ensure refresher training in functional domains.

Provide support for HRIS/SAP data and support to HR Community, 3rd Party Vendor, and Mgmt Transitions Team. Overseeing reorganizations, creating and supporting specialized North America and global reporting, investigating and correcting NA data complex data errors, OM updates processed in mass, and other related project work.

Leader over 4 OM Specialist with responsibility for all U.S., Canada and Mexico (OM data within EuHReka SAP).* Managed the migration of data from Cadbury to Kraft's SAP system while continuing our day-to day duties of ensure data integrity within our HR/Payroll system.* Worked with Global team to develop and implement changes to the HR systems while developing reports and trained the HR colleagues on the changes.* Responsible for the HR SAP environment & HRW management tool to grant security access.* Supported the needs of the HR teams, business leaders and employees.

Was the Lead over 4 Master Data and HRIS OM Analysts* Achieved a successful conversion to a new HR/Payroll SAP R/3 GUI system.* Liaised between HR, CoE compensation and finance for data validation exercises to ensure accurate organization data and was responsible to see that direct input of complex organizational data changes.* Conducted training in the U.S. and Canada on the SAP system to key users.* Analyzed system capabilities and business processes to make recommendations for improvements in order to support data integrity efforts.

o Part of the HR Confectionery team. o Work with the organizational management side of our SAP 6.0 system. o Upload data on colleagues’ records for the PA, OM and Payroll side of SAP. o Support HRBPs with various requests and needs. o Develop and conduct training on SAP for the HR users

Managed all the professional training programs working directly with the vendors on their logistics. Developed the administration for the High Performance Sales Culture (HPSC) training program. Analysed and manipulated data for reports used in the department for implementation and monthly reports. Managed the PERM procedure working closely with our in-house immigration team and outside attorney. Managed the Presidents Annual Awards Banquet for over 60 employees.

Managed the data input in and out of the R3/SAP HRMS system with a team of 5 members to support over 5,000 plus active, terminated and retired employees. Interacted with internal and external vendors/customers that automatically receive data from the R3/SAP HRMS system, with their issues, enhancement or updates. Generated reports for internal (HR, finance, and other business partners) and external vendors/customers weekly. Organized the testing for R3/SAP HRMS new releases. Collaborated with the development, training material, setting up training programs, rollout, and on-going support of E-Forms & SPOT web base tools. Generated access into the R3/SAP HRMS as next level security administrator.

Led/co-led for the R3/SAP HRMS project for the modules including: Personnel Administrator (PA), Cost-Center Creation, Organizational Management (OM), Recruitment, ESS/MSS, Security and Reports. Key contributor in the creation of the configuration, testing, work instructions, training and site support for the R3/SAP HRMS project. Supplied HR & business experience in ensuring that the configuration of the new global system met the required needs and complied with employment laws. Launched the new R3/SAP HRMS on time.

Supported U.S. employees with HR knowledge on Lawson, TES and HR web-base tools (this included traveling to their site, training, phone inquiries, troubleshooting, consultant on “how to’s”, coordination and documentation). Provided client support, which requires analytical insight into understanding the client’s requirements and needs Provided technical expertise in HR systems & processes using the consultancy competency Coordinated or provided support to rganizations during mass reorganizations or layoffs Trained new HR Advisors to help them come up to speed Worked with IT on easier ways for HR to run reports or creating specialized reports that are generated and sent directly to the clients at a specific time Led HR Partner Team to get feedback from all HR teams within the U.S. to ensure the best practices were being followed and to develop new processes to easy work loads.

Provided support to all HR teams on maintaining the data entered into the HRMS database. Moved the records for over 900 employees in HRMS system within a 7 day period. Received special awarded incentive bonus for the creation of a mass change process. Maintained the day to day activities with in the department.

Provided the day to day administrative support for the HR team and employees including: Updates to the employee records, resolving issues, preparing data for monthly reports, unemployment claims, temporary placements. Reduced time to hire temporary workers by establishing an in-house temporary agency. Managed the company’s benefits and compensation programs.

Developed benefit reports from the HRMS system. Calculated the monthly premiums payments for the insurance carriers. Managed the process and payments for COBRA. Key contributor in the implementation of a new HRMS system.

Provided day to day administrative support to the Director of Benefits and VP of Operations & CEO. Managed the Executive Physical Program. Managed the administrative staff. Calculated the time cards for payroll. Provided administrative support to the technical engineers as required. Prepared manual payroll and bonus checks. Researched the salary history on terminated employees for pension calculations. Prepared proposal data for the market ing team and organized the binders to ensure delivery by the deadline.