Gail Smith Email & Phone Number

Nottingham, England, United Kingdom

Newark

Setting up a small Limited Company, arranging electronic accounting, VAT returns, PAYE. Marketing the business locally and on the internet.

Newark

Responsible for 130 FTE and 9 Managers within Customer Services for Teleperformance on behalf of Vodafone UK. Working closely with our client to deliver first class customer service through various mediums and systems. • Introduced a duel/multi skilled programme for advisors to meet customer demands. • Identified top 3 skills/knowledge gaps to improve Customer Satisfaction.• Designed best practice PIP Performance Improvement Process to assist Managers & Advisors to reach and exceed required KPI’s.

North East

Building Marketing Solutions for small to medium enterprises. Offering a wide variety of on-line and print products to suit the company’s needs and budget. Generating new business leads, appointment making. Covering Lincolnshire, Newark & Mansfield, Nottinghamshire, Derby, High Peaks, Chesterfield.

Lincoln, Stoke, Warrington

Providing excellent people management skills and experience with the ability to lead and manage a team of 10 First Line Managers and approximately 200 advisors who manage and resolve high profile complaints received within BT Group. I possess a high level of commitment and personal drive to obtain results in a challenging, ever changing environment. Delivering high levels of customer service and having the ability to innovate and to be imaginative in finding solutions to challenges. Experienced in maximising performance through the effective use of our Performance Management Tool.

Lincoln, United Kingdom

An 18 year career progressing within the Company.

Various