March 2000 to October 2014Manager of administrative servicesDebriants office services, Inc - Charlotte, NCResponsibilities Process inquiries for services, dispatch technicians, follow-up on work done. Ensured timely delivery of parts and service. Confirm cost was assigned. Provided service to all walk in customers. Accomplishments Point of contact for operations. Liaison for primary customers. Helped developed and compiled sales reports, request for proposal and other activities. Skills Used Microsoft-based software. Performed data entry, basic accounting. Accounts payable receivable and general ledger. Assisted accountant filing tax reports. Provided administrative support for vice president an president. Took minutes of the Board of Directors meetings.February 1990 to March 2000Office ManagerDebriants Office Services Inc. - Charlotte, NCResponsibilities Accomplishments Supported growth from $50,000 gross to over 1m. Coordinated employment from three to eight with 70 subcontractors. Coordinated growth local to regional, covering eight states. Providing service to 4000 branches.Our customers were Wells Fargo, Bank of America, BB&T, First citizens, hospitals in Charlotte, Gaston County, North and South Carolina. Provided services to cities, states, and municipalities within a 90 mile radius of Charlotte.Skills UsedAnswered PBX with 10 stations, coordinated service calls dispatch technicians. Process work orders and compiled invoices weekly.Process walk ins, assigning work orders performed collections and made all deposits. Provided communications for vice president of operations. Processed warranty work. Oversaw application of company's employee policies and procedures in HR matters.