Gail Watkins Email and Phone Number

Business Data Analyst: Sharepoint, Salesforce, OpenGov Reports and Stories Platform, Socrata, Powers BI, SharpCloud, MS 365, MS Office Suite & Teams.

Provide technical support to Hawaii State Hospital Information System's applications, data, and users for 4 Islands (Big Island, Maui, Oahu, Kauai). Horizons Clinical, Horizons Financials.

BUSINESS SYSTEM ANALYST / TECHNICAL SUPPORT CONTRACTOR Various Agencies: (TekSystems, ProTech, Wellton) Various Clients: ( Baptist, Methodist, Harrah’s, Hilton, Service Merchandise, Int’l Paper)● Provided high level technical /software support for various Hospital, Casino, Hotel and other business ● Supported Afaria, Canopy, Cerner Millennium, C/A, MS Office, Call Pilot, Lawson, LPM, Pro-Scheduler ● Supported Citrix, Metaframe, Epic ,Star Navigator, McKesson, Cerner, HCI, HPF, HSM, MediLinks, Dameware, Lync ● Participated in the technical development associated with projects and procedures● Collaborated with Program Coordinator and CIO to gather intel for database management requirements● Worked with IT Manager to ensure scoped of project; work with third party development vendors● Supported JD Edwards application: time entry, order entry; purchasing; AP/AR; APT/SQL, Crystal Reports● Working knowledge of Java/HTML to update web content to developed business flows with Javascript and Develop ad-hoc/SQL queries● Knowledge of Salesforce CRM; generate prospect lists; Convert CVS files to Excel; Import-Export data to Excel● Created/managed user profiles in Active Directory; manage group profile and security access relationship● Analyzed /troubleshoot user's software and hardware problems and provide viable solutions. ● Provided technical support for Orbit 3A and 5A customer shopping tracking equipment; Modified INI/CFG file● Delivered excellent Customer/Client service, Manage 40-60 calls per day; tracked in Magic and/or Remedy; 70% resolution● Received weekly “Tech of the Week” Award (2 weeks in a row); Receive ‘Good Work” recognition from staff members● Received First Service Award Nomination for best Client/Patient service above and beyond expectations for years 2013 & 2014