• Implementation and support of store systems in Canadian and U.S. retail banners: Hudson’s Bay, Home Outfitters, Saks Fifth Avenue, Off 5th, Lord & Taylor and Zellers stores. • Ongoing responsibilities include all changes to store systems from QA testing through to pilot and rollout, managing banner specific systems and requirements.• Projects include the upgrading or introduction of applications and new technologies, such as the implementation of Chip & PIN technology into Lord & Taylor, Saks & Off 5th stores.• Transitioned the 24 hour support of stores in all Canada and U.S. banners to a 3rd party service. Provided training, documentation and ongoing management of the new support analysts, both onsite and offshore. • Contributed to the development of Change Management, Problem Management and Project standards for the new merged Information Technology division.

• Implementation and support of store systems software and hardware in 600 Bay, Home Outfitters, Zellers and Fields stores across Canada, leading a team of 28 direct reports. • Projects include the upgrading or introduction of new technologies; the opening of new stores, renovations and expansions of existing stores and the closure of stores; providing a focal point for the business and project management focal point for all related I.S. activities• Ongoing responsibilities include all changes to store systems from QA testing through to pilot and rollout. Providing 7/24, 3rd level support of all in-store systems and interface to host applications. • Create and manage project timelines and schedules for all software changes, working closely with the many development teams and vendors to coordinate their application changes to meet business deliverables. • Providing guidance to the business to determine solutions for their specific needs, including restaurant, bridal, pharmacy, licensee and specialty shops, such as “tent” stores for the launch of Olympics and Top Shops.• Managed a $50 million technology upgrade across all stores to bring the various diversified technology standards to banner specific platforms for POS, PC and Network to provide for future application enhancements and PCI compliance. • Brought inventory management and equipment preparation in-house which greatly improved our delivery times for deploying devices to stores and saves the company $200k annually compared to the vendor provided services. • Two year project to implement new technology into the 178 Fields stores across Canada providing their first access to online and wireless services. Completion was the turnover of stores and systems to a new startup company and completion of year end processing and decommission of Fields host services.• Upgraded the In-Store Networks (LAN and WiFi) of all Canadian Stores and Lord & Taylor in the U.S.

• Management of implementation activities for Point of Sale, PC and RF technology in the Bay, Home Outfitters and Zellers stores. • Projects included: o Replacing all Zellers UNIX systems and Bay IBM 4680 POS systems with the IBM 4690 Operating System, integrating new controllers with the existing NCR and IBM registers and installing Ethernet LANs.o Acquisition of Kmart Canada stores. Managed a 24 hour conversion in each of the store locations, removing the Kmart systems and installing Hbc store technology, ready for customers at store opening the next morning.o Launch of several new store chains, each with a modified store system specific to their unique needs. Banners included Bed Bath & More, Best Value, Home Outfitters and Designer Depot.