Gail Bennett Email & Phone Number

Bristol, United Kingdom

• Our job is to help people and organisations succeed and grow by getting the most out of their biggest resource – their people.We work with businesses to:
• Engage your employees more effectively, reducing absence & attrition and increasing innovation & productivity
• Provide the right Learning and Development solutions to ensure your employees are equipped to perform to their best

• Managing the effective identification, design, delivery and measurement of employee development solutions within client area of 7 directorates, supporting line management to maximise employee performance and drive.
• Working with 7 Vice Presidents to identify key priorities for their areas and delivering blended learning programmes to meet these requirements
• Designing and delivering individual coaching and team facilitation (including use of the MBTI/ Myers Briggs tool) to drive company performance and ensure each employee could reach their full potential
• Identifying and implementing best practise evaluation methodology, identifying critical success factors and working with the client area to measure ROI for all development activities
• Designing and delivering blended solutions around change management, enabling employees to feel as empowered as possible in situations such as mass redundancy and restructuring

• Responsible for designing, implementing and embedding a companywide Performance Management process and driving company performance by ensuring employees were managed in the most effective way and understood how they.
• Designing and implementing a companywide performance management process, working with the senior management team to ensure employees had meaningful twice yearly reviews, including reviewing previous objectives, areas.
• Design and management of companywide calibration process, working with the senior management team to ensure fairness and consistency of ratings across directorates
• Implementation of a new companywide performance management system, including communications of the benefits of the new system to employees and ensuring all employees had access to the training the required on the new.
• Measuring and monitoring the success and effectiveness of performance management at Orange, working with senior managers to ensure the process is fully embedded
• Interim management of Talent programme, including managing the process of identification of key talent and the Talent programme

• To design, deliver and manage employee programmes to ensure Orange is seen as a great place to work and employer of choice, resulting in increased employee productivity and company performance
• Designing and implementing a charity framework resulting in a charity Partnership with Sense (the leading national charity that supports and campaigns for children and adults who are deafblind) raising over £450,000 in.
• Initiating and implementing a suite of companywide recognition programmes resulting in over 100 nominations a month and an increase in employee engagement
• Designing and delivering a companywide suggestion scheme in conjunction with the Board to engage employees with the business and generate income/ reduce expenditure, resulting in over 60 suggestions per month and.
• Working with business areas to analyse results and implement meaningful action plans resulting from 6 monthly employee engagement survey and coordinating these functional plans to pull out key themes to action on a.

• Driving internal and external customer satisfaction by raising the service levels provided by internal departments to fellow employees
• Designing and delivering qualitative and quantitative research to establish current service levels and key areas for improvement
• Implementing significant changes to internal processes to drive efficiency, productivity and customer satisfaction in conjunction with client areas leading to increases in satisfaction of over 25%

• Supporting HR to improve and re-engineer key processes to drive efficiency and productivity, ensuring continuous improvement.
• Conducting internal audits in client area to prepare for external ISO9000 audits, working with the area to implement any changes required to ensure conformity to relevant standards
• Conducting internal research on processes and projects including employee surveys and focus groups and combining these with best practice externally to ensure maximum efficiency and effectiveness
• Mapping and evaluation of key HR processes resulting in improved productivity to support continuous improvement

• Managing a professional HR service to BT call through recruitment and management of a 450 strong temporary call centre workforce. Managing an on-site team of 4 employees, including performance reviews and development.
• Providing full HR support including recruitment, payroll, monitoring of attendance and behaviour and disciplinaries and dismissals
• Reviewing the objectives and service levels with the client and implementing improvements to maximise efficiency.

Education record

Education record