Gail Bennett Email & Phone Number

Bristol, United Kingdom

Our job is to help people and organisations succeed and grow by getting the most out of their biggest resource – their people.We work with businesses to: • Engage your employees more effectively, reducing absence & attrition and increasing innovation & productivity• Provide the right Learning and Development solutions to ensure your employees are equipped to perform to their best

Managing the effective identification, design, delivery and measurement of employee development solutions within client area of 7 directorates, supporting line management to maximise employee performance and drive delivery of business objectives.• Working with 7 Vice Presidents to identify key priorities for their areas and delivering blended learning programmes to meet these requirements• Designing and delivering individual coaching and team facilitation (including use of the MBTI/ Myers Briggs tool) to drive company performance and ensure each employee could reach their full potential• Identifying and implementing best practise evaluation methodology, identifying critical success factors and working with the client area to measure ROI for all development activities • Designing and delivering blended solutions around change management, enabling employees to feel as empowered as possible in situations such as mass redundancy and restructuring

Responsible for designing, implementing and embedding a companywide Performance Management process and driving company performance by ensuring employees were managed in the most effective way and understood how they contributed to Orange’s success.• Designing and implementing a companywide performance management process, working with the senior management team to ensure employees had meaningful twice yearly reviews , including reviewing previous objectives, areas of strength and development leading to development plans and setting of objectives for forthcoming period• Design and management of companywide calibration process, working with the senior management team to ensure fairness and consistency of ratings across directorates• Implementation of a new companywide performance management system, including communications of the benefits of the new system to employees and ensuring all employees had access to the training the required on the new system• Measuring and monitoring the success and effectiveness of performance management at Orange, working with senior managers to ensure the process is fully embedded• Interim management of Talent programme, including managing the process of identification of key talent and the Talent programme• Responsible for companywide Career Management, including Coaching, Mentoring, Career Pathing and the Learning Resource Centre

To design, deliver and manage employee programmes to ensure Orange is seen as a great place to work and employer of choice, resulting in increased employee productivity and company performance • Designing and implementing a charity framework resulting in a charity Partnership with Sense (the leading national charity that supports and campaigns for children and adults who are deafblind) raising over £450,000 in 2 years. This included initiation and implementation for the ‘Tour D’Orange’, a cycle ride for 100 employees between London and Paris and the 3 peaks challenge.• Initiating and implementing a suite of companywide recognition programmes resulting in over 100 nominations a month and an increase in employee engagement• Designing and delivering a companywide suggestion scheme in conjunction with the Board to engage employees with the business and generate income/ reduce expenditure, resulting in over 60 suggestions per month and savings of over £500,000• Working with business areas to analyse results and implement meaningful action plans resulting from 6 monthly employee engagement survey and coordinating these functional plans to pull out key themes to action on a companywide level

Driving internal and external customer satisfaction by raising the service levels provided by internal departments to fellow employees• Designing and delivering qualitative and quantitative research to establish current service levels and key areas for improvement• Implementing significant changes to internal processes to drive efficiency, productivity and customer satisfaction in conjunction with client areas leading to increases in satisfaction of over 25%

Supporting HR to improve and re-engineer key processes to drive efficiency and productivity, ensuring continuous improvement.• Conducting internal audits in client area to prepare for external ISO9000 audits, working with the area to implement any changes required to ensure conformity to relevant standards• Conducting internal research on processes and projects including employee surveys and focus groups and combining these with best practice externally to ensure maximum efficiency and effectiveness• Mapping and evaluation of key HR processes resulting in improved productivity to support continuous improvement

Managing a professional HR service to BT call through recruitment and management of a 450 strong temporary call centre workforce. Managing an on-site team of 4 employees, including performance reviews and development.• Providing full HR support including recruitment, payroll, monitoring of attendance and behaviour and disciplinaries and dismissals• Reviewing the objectives and service levels with the client and implementing improvements to maximise efficiency.

Education record

Education record