Gail Carlson Email & Phone Number

Experienced Director of Client Success | Transportation/Railroad IndustryI am a dedicated and results-oriented Director of Client Success with a proven track record in the transportation/railroad industry. My career has been marked by a passion for enhancing user experiences and driving client success through innovative solutions and strategic partnerships. Responsible for maintaining and growing relationships, oversight of our clients rail freight traffic movement and spend, as well as railcar maintenance activities. Experience creating and driving strategic plan and managing a team of 30+ individuals. Professional Experience:• Director Of Client Success RSI Logistics, Inc.o Lead strategic initiatives to optimize customer service operations and ensure exceptional client satisfaction in the transportation and railroad sectors.o Play an integral role in the development of cutting-edge rail logistics software, focusing on enhancing user experience and delivering robust solutions that meet client needs effectively.o Championed efforts to achieve partnership status with key clients, fostering long-term relationships based on trust, transparency, and mutual success.o Drive client retention and upsell goalso Participate in key new business development opportunitiesKey Skills:• Negotiation | Analytical Skills | Operations Management | Freight | LeadershipEducation:• Bachelor's Degree in Business Administration | Northwood UniversityPassionate about:• Driving operational efficiency and customer-centric solutions in the transportation industry.• Continuous learning and staying updated with industry trends to deliver best-in-class service and support.Open to networking opportunities and discussing:• Strategic partnerships• Industry insights and trends• Collaborative opportunities in transportation and logistics

Listed skills include Analysis, Shipping, Operations Management, Procurement, and 46 others.

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  Northwood University

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