Gail Carter-Wolf Email & Phone Number

Houston, Texas Area

Project Management: Transition new national accounts from suppliers to Victory Packaging without service interruption. Coordinate / communicate activity for rollouts. Work with servicing branch team to establish program to meet customer location service requirements and establish consistency. Create documented transition plans involving weekly milestones, action item list, and time line. Develop specific customer processes and setup / maintain customer account setup, pricing, items and AR setups. Analyze and resolve issues with the potential to jeopardize performance and ability to meet agreed upon deliverables. Analyze financial and operational reports.National Accounts: Generate specialized reports for internal and customer use that include sales and profit, sales and usage, accounts receivable, and inventory liability reports. Maintain and facilitated price files and change for all national accounts. Prepare RFI for National Accounts prospects/bids. Assist with the development of relevant project estimates, proposals and recommendations; approve before submission to clients.  Created and manage contract database for all national accounts in the areas of inventory clauses, price escalation clauses, inventory liabilities, property management, contract terms, service requirements, and cost reduction program agreements, providing visibility of contract clauses to all 50+ branches to clarify reduce liability questions and concerns. Developed and maintain a 60-page RFI Response Guide to ensure consistency of responses, credited with reducing response time 50%.

Oversaw projects to establish consistency in standard pricing processes and procedures for large retail customers. Monitored and tracked project costs to ensure adherence to budget guidelines for five internal departments. Wrote and maintained pricing standards, part number / pricing databases, customer catalogs and public pricing sheets. Entered customer-specific pricing into SyteLine enterprise resource planning (ERP) software. Provided daily support for the company's most complex customers. Monitored project costs and reported risk factors with negative cost implications. Prepared cost analysis report comparing projections to actual costs; recommended improvements. Managed several high-profile projects that included Home Depot ($2.5 million), a Home Depot contractor ($1.3 million), Wal-Mart ($2 million) and Costco ($800,000). Identify slow-moving and excessive inventory on a monthly basis; selected five top items and presented alternative methods to move inventory to management, sales and engineering personnel. Implemented processes and procedures at high-profile startup team meetings during the implementation stages and prior to the roll out phase; addressed concepts such as special packaging, labeling requirements, shipping methods, invoicing requirements and order processing. Developed a new process for creating a unified pricing database, with the goal of eliminating / minimizing pricing errors; created reports and tracked pricing history.

Supervised, established and controlled production schedule and staff of up to eight personnel. Managed programs and performed cost / price analyses for customers. Launched programs with tight timelines for quick market response to OEM customer needs. Generated monthly P&L reports and balance sheets for submission to ownership and banking institutions. Organized company benefit plans and general insurance policies. Facilitated timely invoice payment that was credited with increasing the company’s credit rating by 75%. Implemented systems for Production, HR, Customer Service, Finance, Engineering and Shipping Departments..

Managed, trained and mentored up to nine employees, which included eight Customer Service Representatives. Oversaw daily activities and conducted new employee training. Ensured timely completion of daily tasks and goals. Completed monthly customer sales reports. Resolved outstanding disputes and escalated issues. Played a key role in lowering annual quality costs from more than $100,000 to less than $20,000; monitored, tracked, and assisted in resolving quality issues to drastically reduce quality complaints. Conducted daily inventory analysis to coordinate elimination of $1million in obsolete inventory. Implemented order handling process that included publishing and issuing of a customer service manual. Helped to launch several key improvement processes and procedures.

Represented and assisted buyers and sellers in the purchase and sale of residential real property, providing a full range of services through a fiduciary agency relationship. Coordinated all facets of real estate transactions from initial contract negotiation to the close of escrow. Orchestrated the efforts of all participating parties that included title insurance companies, finance and lending institutions, property inspection companies, appraisers, sellers and buyers and their respective real estate agents and/or representatives, contractors, surveyors, and trustees. Won Top Regional Salesperson two consecutive months

Conducted job cost analysis and pricing for all aerospace and industrial product lines. Analyzed and identified market opportunities within the $2 million textile market. Maintained knowledge of products, manufacturing capabilities, inventory levels, and plant capacity utilization; identified optimal pricing strategies. Consistently exceeded budgeted profit targets by 2% - 3% annually. Participated in negotiations of sub and prime contracts while maintaining planned gross profit margins levels and securing large contracts. Prepared proposals and administered direct / indirect subcontractors for federal, state and local governments, with indirect sub-contractors including companies such as Grumman Aerospace, Boeing, Lockheed Martin, Rockwell, and McDonnell Douglas.

Masters, Sciences In Business Administration

Bachelors, Science In Organizational Management

Activities and Societies: GPA 3.8/4.0

Associates, Sciences In Business Administration

Activities and Societies: GPA 3.5/4.0